Back To Bed

Unique P 

on BBB

7 years ago

The NJ/NY team is trash. I requested to exchange my medium firm bed to a firm which complied with their 120 day guarantee to switch your bed if you’re not happy. This was back in January. We’re now in April and I still don’t have my firm bed. And why you ask? Because their customer service department do not communicate with the warehouses. They’ll tell you whatever you want to hear while you’re on the phone (if you’re even able to get them on the phone. Wait times are extremely long and the live chat people have very limited... read more

Eric B. 

on BBB

7 years ago

I had purchased a top of the line ******* ********** mattress and in the last year it began to sag to the point where I would wake up with back pains and it is clearly "mushier" on my side than my wifes and not supportive. As it is still under warranty, I went through the lengthy and difficult process of all the various photographs and measurements they requested and was told they would only replace the box springs (which are not the problem). I spoke to a customer service rep who told me that my mattress didn't qualify for ... read more

sserna 

on BBB

7 years ago

Terrible place!!! STAY AWAY!! employees don't know anything, they have attitudes. i had purchased 2 bed sets, i returned my mattress within the same week, it was garbage! waking up with back pain. ended up ordering a Nectar. then 30 days later i returned my son mattress, he to also complained of back pain. so i went into the store returned mattress and box spring, also mentioned i wanted to return the frame as well. person helping with return didn't have an answer as to why the frame couldn't be returned, all he said "compan... read more

jasper W. 

on BBB

7 years ago

Absolutely disgusted!!!!!!! Baught a massage chair at home show, looked into complaints abaout the chairs and responces to it. Chair arrived, they set it up turned it on and started a cyle on the system, they said let it run its cycle and then im ok to use it. not even half way through the cycle it clicks and pops and makes noise. i was not in it! i unplug it and check it the side is super wobbly now. I was livid as the drivers just left. I called to cancell my order (within AZ 3 business day cancellation law) and the salesp... read more

Andrew R. 

on BBB

7 years ago

I just wanted to reach out to inform you of a wonderful experience I recently had at your Lockport, IL location. My boyfriend and I went into the Lockport location to purchase a new mattress. We had a general idea of what we wanted (or so we thought) but to be honest we had little to no knowledge of mattresses. We were lucky enough to have Bill as our representative and we couldn’t have asked for a better experience. He was so extremely helpful and knowledgeable on all the types of beds Mattress Firm had to offer. He not onl... read more

Ron 

on BBB

7 years ago

We purchased a sleepy mattress 48 hours ago. Knowledgable staff and quick delivery BUT strong chemical smells being emitted from the mattress set noted as the day went on. The 2nd day left all the bedding off, fan going in the room, smell was even worse and absorbed into bedding and pillows. Unfortunately had to sleep on it last night and our bodies as well as bedding smelled from these chemicals. Barely slept and had huge headaches. Upon returning the mattress this AM, the salesperson/manager who had sold us this POS, told ... read more

Fred K. 

on BBB

7 years ago

Mattress Firm is a complete scam!! Stay away!! The store “salesman” said the promotional deferred interest plan was 24 months. Come to find out after the fact it is actually only 12 months. After a week with the mattress my wife wanted a little firmer one. Went back to the store and asked about an exchange and the 120 day guarantee. The store manager proceeds to tell me that my mattress is no longer on promotion and I’ll have to pay full price if I want an exchange. Unbelievable! I proceed to tell the store manager about the... read more

Teresa R. 

on BBB

7 years ago

My mom went to the store at Bruckner Blvd # 155001 and purchased a mattress on 12/29/17. The mattress they showed her at the store was a very good quality and price too but the one she received was a much lower quality. After many attempts and few other replacements with the same low quality she decided to get her money back but that was just a nightmare. She visited the store in many occasions and started the process of refund. Many calls after and many more visits and they still haven't refunded her money and just keep giv... read more

George a 

on BBB

7 years ago

very negative false leading customers not honoring warranty. they make you repurchase the product, they don"t communicate with customers. it took over a month to repsond and they were going in circles advice never ever shop mattress firm period, Bad business practices. I will shop elsewere there prices are to high and they dont live up to there product.