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Back To Bed
- Mattresses
- Oswego, IL
About this business
Location details
1510 Douglas Rd, Oswego, IL, 60543, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:30 p.m. |
I usually only give good reviews but Mattress Firm deserves a bad review. I contacted my local mattress firm about my mattress sagging the manager said he couldn't help and I would have to contact Mattress Firm directly. There is no way you can speak with a human being because of there automated phone system. I own the mattress 10 months and its sagging so bad that I started having back issues. I went online and followed the instructions 12 pictures of every angle, tags and effected area. After a few days I receive a respons... read more
Business response:
Hi Mr. *****, We do apologize for any inconvenience you are experiencing with your mattress. I do see that a Customer Relations Representative was able to work with you and resolve your claim. Re case number ********
I bought a full size ******* * *****mattress and an adjustable base for $4,000.00 in April. When they were making the sale they told me I’d be sleeping on my new products that week. When I was checking out and scheduling the delivery no delivery was available for that week. We agreed on a schedule for the following week. The following week I get a call their waiting for a full size adjustable base. After waiting a full month the delivery is scheduled again. The adjustable base arrives but it’s a queen size, I ordered a full ... read more
Business response:
We are sorry to hear that your are dissatisfied with your recent mattress purchase and for the difficulty you have experienced with your exchange request. This has been assigned to case number ******** for a Customer Relations Specialist to review and offer assistance.
We ordered a bed, box spring and frame for my 85 year old mother. I spoke to manager about delivery and to be assure that upon delivery the mattress, box spring and frame would be set up - so that my mother would only have to make her bed. At delivery there was no frame. They assured me it would be delivered a few days later. I took the day off to meet them. I was know I would receive confirmation of delivery. I never received the confirmation. I was told my the store manager that my delivery was cancelled and I would have t... read more
Business response:
We are sorry to hear about the difficulty you have experienced with your recent order and would love to offer our assistance. This has been assigned to case number ******** and a Customer Relations Specialist will be reaching out to you.
I purchased a mattress from Mattress Firm during their Memorial Day sale (King for the price of a Queen and free adjustable base). My boyfriend and I went into the store on three separate occasions inquiring about the exchange policy because he has a pinched nerve in his back and the mattress was making it worse. Each time we were told to give it more time and were grilled about why we weren't happy with it. Finally, at 100 days into the 120 night sleep guarantee we went to a store close to our home and were told we could ex... read more
Business response:
We are sorry to hear that you are unhappy with your recent mattress purchase and about the difficulty you have experienced with our exchange request. This has been assigned to case number ******** and a Customer Relations Specialist will reach out to you to offer assistance.
I’m a contractor for mattress firm. That’s contract work out in Charlotte NC to **** **********. I was contracted with **** and the manager named Mike is the rudest, unprofessional person. This guy talks to his contractors and workers like trash, Telling them they want return to work if something done he don’t like. And gets in contractors and workers face of you respond to him and he don’t like what’s you saying. **** ********** needs to fire this guy. Haven’t paid me yet for training and can’t get a answer from mike or Lau... read more
Business response:
We are sorry to hear about the experience that you have had thus far and thank you for bringing this to our attention. This has been forwarded to the appropriate management team to reach out to you and address your concerns.
Horrible customer service. They delivered a mattress that was damaged. I asked for a new one to be delivered tomorrow since I have no bed at the moment and they said I have to wait 5 days to do the exchange.
Business response:
Good morning, We sincerely apologize for the condition in which you received your new mattress and would love to help. This has been assigned to case number ******** and a Customer Relations representative will be reaching out to you to offer assistance. Thank you for bringing this to our attention.
This is a horrible business with terrible employees. I was at the ****** ****** **** this past weekend working a vendor booth for my job. One of your employees (Alan *******) approached me about getting a mattress. I told him I couldn't afford it and that my credit was bad. He then said Oh no I can get you approved. I said I doubt it. He then says If i get you approved you have to go on a date with me. At first i thought he was just being a typical salesman. So I laughed it off. I fill the paper work out and then he went ove... read more
THE WORST EVER..AFTER SPECIFYING THE the problem we were trying to avoid..they recommended chattam & wells...they told us don't worry..5 weeks later..big hump in The middle..went to a different matress firm location..because they told me the lady who helped us was on vacation..the new location said they should have given you the ******** ****** Extra firm..bill went from $2700 to $3800...then paid $100 to pick up 1st defective and buy the way Rude employees...6 weeks later same exact problem..huge hump in the 2nd mattress in... read more
Business response:
Terrible experience..
We had our bed delivered last week. Wednesday in fact. The bedding is fine. No issues there. But they told us our delivery time was 1:45 to 3:45. My wife rescheduled a dentist appointment for our daughter to be home, as I work out of town. The guys showed up at 6:45p.m. and told my wife and daughter they were sorry for being late. Customers are ********. They threw the bed in the bedroom, didn't bolt the frame together, and took off. Great customer service.
Business response:
Dear *****, We truly apologize for your dissatisfaction. We are here to help. A specialist will follow up with you to address your relayed concerns
Frequently asked questions about Back To Bed
How is Back To Bed rated?
Back To Bed has a 1.3 star rating with 220 reviews.
When is Back To Bed open?
Back To Bed is closed now. It will open at 10:00 a.m.
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