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Back To Bed
- Mattresses
- Oswego, IL
About this business
Location details
1510 Douglas Rd, Oswego, IL, 60543, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:30 p.m. |
Last Sunday, my cousin and I visited Mattress Firm in Prince *********, Maryland. We were greeted by the manager ********. We inquired about beds due to my husband's arthritis. I explained that he is being treated for pain by 4 doctors and I wanted an adjustable twin bed. Before my cousin and I left, I asked for an approximate cost of a bed and base - that's all I wanted to know. I'm a consumer advocate...so I didn't need a sales pitch. She told me that an adjustable single base (I.e., specifically the ****** **** Contempora... read more
Business response:
Good afternoon, We are sorry to hear about the experience you had in store and thank you for bringing this to our attention. This has been assigned to a Customer Relations representative to reach out to you via email and offer assistance.
NEVER ORDERING FROM THEM AGAIN! I am very upset and disappointed in the customer service I received during my calls with their representatives. I made an online purchase on June 29, 2018 and problems started after I made the purchase. When buying my new bed, I had told the representative that I was moving to a new city and have yet to get anything for my new apartment as far as furniture. I received my bed frame and the box spring within days of my purchase. After a week or so I noticed the mattress still had not been delive... read more
Business response:
Good afternoon, We are sorry to hear about the recent experience you had with your order and would love to offer our assistance. A case has been created and assigned to a Customer Relations representative who will reach out to you and offer assistance. We thank you for bringing this to our attention and allowing us the opportunity to assist.
purchase a mattress last Saturday 7/7/2018 delivery schedule for the following sunday, tore bed down , I went to work wife waited all day, promised between 3:15 - 5:15 called a little before 5 because they hadn't shown, guy who answered phone says oh our delivery truck broke down , a email was sent out, ok , does your damn phone work, he just says hmm, I can put you back out for delivery for the 25th of July, seriously, so I've already waited a week and someone who bought something today will have there's before me, that's t... read more
Business response:
Good afternoon, We are sorry to hear about the delay in receiving your order and would love to offer our assistance. A case has been created and a Customer Relations representative will reach out to you via email to obtain your order information and offer assistance. We thank you for bringing this our attention and look forward to speaking with you soon!
One star; at least my mattress and box spring were delivered unlike many others. I bought my ****** **** set from the store near Washington St. and Mitthoeffer Rd, in Indianapolis. Within 6 months the edges of the mattress were breaking down. It is impossible to speak with a person; only chat online and was told three times to submit a warranty claim online. I was told there is no one in the Indianapolis area who could inspect the mattress. Even if there was, I would be charged $39.95 for the inspection. I will not make futu... read more
Business response:
Dear ***, We truly apologize for your dissatisfaction. We are here to help. A specialist will follow up with you to address your relayed concerns. Thank you for your feedback
I purchased a mattress from matress firm less than two years ago 1 yr and a half and thismattress is sinking already. This has caused my extreme back pain and my husband back and neck pain. I didn’t get a warranty since I’ve never had a mattress give out this fast. Matress firm won’t even accknowledgd you if you didn’t get a warranty. Even if i had purchased the warranty this should not be happening andniwi never want to step foot into a Mattress Firm. So basically we just threw away hundreds of dollars since now we have to ... read more
Business response:
Dear ******* We are so sorry to hear that you are unhappy with the mattress that you purchased with us. A case has been created and assigned to one of our Customer Relations representatives to reach out to you via email to inquire about how we might assist.
Horrible customer service. Went to the ******** ******* location, ordered a bed and scheduled a delivery for a month later. They gave us a time frame for delivery between 2-4 pm. Guy calls us at 3:00 and says he's having trouble finding the house because it's in a new subdivision. Understandable...I know our home isn't showing up on all online maps. So we give him directions and text him our community's main address. He calls us back and says he is 20 minutes away, but is not going to come because it will make him late for h... read more
Business response:
Dear ****, We are sorry to hear that you are having issues with your delivery. Please allow for a specialist to review your account and get back to you with a resolution.
SUMMARY: Ordered top of the line $1400+ split King adjustable frame and mattresses. On 6/22/18, we received the WRONG SIZE BASE and TWO TWIN SIZE MATTRESSES that are DIFFERENT COLOR AND DIFFERENT WIDTH and DIFFERENT HEIGHT!! And the adjustable base did not have the features we ordered. We still have not been notified to rectify this! They will not return our calls, texts or emails and yet we've been charged the full amount! 6-22-18) Our experience with the RED CARPET delivery and setup was horrible from the start. They were ... read more
Business response:
Dear ******, We apologize for any inconvenience you are experiencing. We would like to address your concerns and will have a specialist assigned to your case who reach out to you for further assistance.
I would give 0 starts if I can.... I bought a Mattress and a box from Mattress firm by High Way 635 and Preston. I already paid the money. But they did not deliver me the goods. When I call them back 8 times today to get it delivered but they said that has already been delivered. But I never get a delivery. I paid for nothing...Wasted my money for nothing. This is a big frustration. And when I called to the store to complaint this sales guy yelled at me. They said they do investigation. But I don't have a mattress to sleep.
Business response:
Dear ******** We are sorry to hear about the issue you are experiencing with your delivery. Please allow for a specialist to review your account and get back to you with a solution.
My purchase experience was good, but the delivery never happened. Website and phone numbers have not worked and I am so upset!!! Do NOT purchase form Mattress Firm...
Business response:
Dear ****, We apologize for any inconvenience you are experiencing with your delivery. We would like to address your concerns and will have a specialist assigned to your case who reach out to you for further assistance.
Frequently asked questions about Back To Bed
How is Back To Bed rated?
Back To Bed has a 1.3 star rating with 220 reviews.
When is Back To Bed open?
Back To Bed is closed now. It will open at 10:00 a.m.
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