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Back To Bed
- Mattresses
- Oswego, IL
About this business
Location details
1510 Douglas Rd, Oswego, IL, 60543, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:30 p.m. |
These people sold spas at the ******* ********* **** * *****and we purchase one there in March 2017. The spa was delivered in April of 2017 and worked fine until July 2018 - just three months past the warranty. We contact both the spa manufacturer (********) and Mattress Firm multiple times to ask about getting the spa repaired, but never heard back from either company. We then contacted a third party local Houston spa repair company. We had to wait two weeks for them to come out and another two weeks to finally hear that th... read more
I have never given a bad review, but this time I have to. I contacted my local mattress firm and the manager said he couldn't help after our new mattress and box springs began to sag after 6 months. Then I contact the customer service line and was made to take the bed apart and shoe the slats/support system, labels, take a dozen pictures and send and was then told they could not help and only offered that I purchase a representatives time for 39.95 to come inspect the mattress in person OR a 20% coupon for a new mattress. Wh... read more
Business response:
Good afternoon, We are sorry to hear about the difficulty you have experienced with your recent warranty claim! This has been assigned to a Mattress Firm Customer Relations representative who will reach out to you to obtain more information and offer assistance. Thank you for bringing this to our attention!
While the system forces me to assign a minimum of one star, this company does not really deserve any. We purchase a mattress a week ago, and were told that the earliest possible delivery was three days later (we would be contacted with the delivery window). The delivery day came and went and we were not contacted. My daughter chased down the store and was given a new delivery date (came and went), then another - this time with a time. Very late the night before she was contacted with a different (later) time, which forced he... read more
Business response:
Good afternoon, We sincerely apologize for the difficulty you have experienced with receiving your order and would love to offer our assistance. This has been assigned to a Customer Relations representative who will reach out to you to obtain your order information and assist with a resolution.
I bought a mattress, had some back issues, returned it within their 120 day trial period. Picked a new mattress. They delivered the new mattress, but the base was on back order. I was charged for the new mattress so I was told I'd get a refund on my one returned. It was returned on 7/12/18, they claim my refund was slow in getting processed, which was on 7/19/18. I was then told to wait 5-7 business days after that. It has now been 16 business days. I keep getting the same response (We will escalate your issue) but I still h... read more
Business response:
Hello ****, We are sorry to hear about the delays in receiving your refund and would love to offer assistance. This has been assigned a case number and a customer relations representative will review your order and reach out to you to offer assistance.
Really bad customer service and not told at time of purchase about strict warranty issues. Warranty emailed after claim was filed along with denial of warranty. I am on my third mattress with **********/Mattress Firm within a two year period. All three mattress had/has MAJOR sagging issues. Adjustable base sold with mattress is also defective. Went to the store to file warranty claim and was directed to the website. Filed on the website and was sent a letter stating that the issue with the mattress was normal wear and tear. ... read more
Business response:
Dear **********, We apologize for any inconvenience you may have encountered. We would like to address your concerns and will have a specialist assigned to your case who reach out to you for further assistance
The mattress I purchased did not reach the 14 inch size it stated in the product listing, it has not reached more than 12.5 inches. The appropriate steps were taken in order for it to acclimate to my house and the time frame required to reach its stated size. I also bought a mattress protector. The protector was delivered a week after I purchased it online. Before it was delivered I decided to purchase a different mattress protector from a different chain store (so the mattress was protected and did not void my warranty). I ... read more
Business response:
Dear ******, We regret any inconvenience you may have encountered. A specialist will be assigned to your case and contact you for further assistance.
The sales person - Dijon ***** at the ***** **** **** ********* **** ****** *******) served us when we were looking for a bed. We were interested in the massage chair that was on display. One was working and the other wasn't 'reprogrammed' so not functional. I received quotes from Mr. ***** so that I can discuss with my husband. I told Mr. ***** that I would be back the following day to try the other massage chair as I'm not willing to buy it without trying it and see whether it had the functions I'm looking for. Mr. ***** p... read more
Business response:
Good afternoon, We sincerely apologize for this experience and thank you for bringing this to our attention. This has been assigned to a Customer Relations agent who will reach out to you to offer assistance.
I would give 0 stars if I could. Mattress Firm is nothing but a company of crooks. Forget about customer service and live chat. They never follow through and don't really care to help or find a solution. For 3 days now I have been told that I can't be helped and will have to wait until tomorrow. I am now approaching my delivery date but that is no longer being honored as there was "a system glitch" and my order didn't go in for 4 days after my purchase! The first day I reached out to Mattress Firm they didn't even inform me ... read more
Business response:
Good afternoon, We sincerely apologize for the trouble you have experienced with receiving your order. This has been assigned to a Customer Relations representative who will be reaching out to you to offer assistance. We thank you for bringing this to our attention and look forward to working with you toward a resolution.
I bought a mattress here. After surpassing two delivery dates, it was finally admitted that they were selling mattresses that they had no inventory for. It took calling the 1-800 number to get in touch with a manager high than store. When I went into the store, the store employee was extremely unhelpful as well. It’s just been a nightmare. I’ve paid a fortune for a mattress that I’m not sure I’ll ever actually receive.
Business response:
Good afternoon, We are sorry to hear about the delay in receiving your order! This has been assigned to a Customer Relations agent to reach out to you via email and obtain your order information so that we can offer assistance.
Frequently asked questions about Back To Bed
How is Back To Bed rated?
Back To Bed has a 1.3 star rating with 220 reviews.
When is Back To Bed open?
Back To Bed is closed now. It will open at 10:00 a.m.
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