Back To Bed

Edgar H 

on BBB

6 years ago

I wish i can do -starts on them, i have been lied multiple times about my deliver, they will never do anything about it, never buy from them!!!!!! " Sales Specialist" name is ****** ** ********* 

Marissa M 

on BBB

6 years ago

JUNK MATTRESSES...RUDE EMPLOYEES...DO NOT HONOR WARRANTIES...DO NOT BUY! 

Patrice O 

on BBB

6 years ago

After spending over an hour in the store testing out many mattresses, I chose a ********** luxury pillow top mattress based on how it felt. The store didn't categorize it as a firm, according to their color codes. The whole purpose of going into the store was to test out mattresses before buying one. I also purchased an adjustable base. The delivery was great, the product was clean, and the base is very nice so far. The problem, and why I'm giving one star, is the mattress doesn't feel like the one in the store. It's WAY too... read more

Andrea H 

on BBB

6 years ago

After moving and sleeping on a couch for several weeks, I bought a mattress from Mattress Firm during what was a very rough time in my life. The very first night I slept on it I noticed the middle sagged down. For over a year now I have just continued to sleep on it as it is because I’ve had so many other things to deal with, but it has made my back miserable. I try to lay on the very edge, but if I move at all, which is inevitable during the night, I roll to the center. It’s far worse than the 20+ year old mattress I had be... read more

Fred S 

on BBB

6 years ago

I had a rough time with finding the right mattress, in fact I had to return both of the ones I tried. Despite being a difficult customer and challenging return policy, Kathy Phillips of the Altamonte Springs, FL store showed exemplary customer service skills ! Thanks Kathy, I recommend you and your store and have been a loyal customer for over 15 years !! 

CLJRN 

on BBB

6 years ago

Honestly, this company doesn't even deserve the one star I was forced to give them. I was urged by my furniture company not to shop at this business, but all my friends had been given very good deals through the company and said I should give them a chance. I stopped in on a whim after a long day at clinicals. The salesperson very quickly tried to bring me to the more expensive models, but I figured that she'd try to give me a good deal at least. I was mistaken. By the time I left the store, I was given a quote for over $190... read more

Jennifer O 

on BBB

6 years ago

After an absolutely horrible customer experience with Mattress One I went to Mattress Firm and received amazing service from Hector *******. He was very knowledgeable about all of the mattresses in store and helped me find the best one for me. Hector gave me a great deal as well! 

Pnina C 

on BBB

6 years ago

This company is a complete scam and people should be aware of their shady business tactics. They pull a bait and switch on unsuspecting clients and then bind them to the letter of the law. When you try to contact the corporate office to resolve the issue, you are met with a frustrating automated system that keeps you in a perpetual circle of confusion until you give up. DO NOT BUY FROM THIS COMPANY! 

ddan72 

on BBB

6 years ago

I don’t even want to give Mattress Firm 1 star honestly that’s about 5 stars too many. They need negative stars. I have been lied to and found numbers manipulated from my original purchase. When I called for a return “120 nights guaranteed” I asked over and over before leaving the store if I could return the whole thing within 120 days if it didn’t work for us. Each time I was told yes, looked in the eye and told yes over and over again. I’ve contacted “area” managers and nobody ever calls or emails back. Then, I was told th... read more