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Back To Bed
- Mattresses
- Oswego, IL
About this business
Location details
1510 Douglas Rd, Oswego, IL, 60543, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:30 p.m. |
I'm extremely disappointed in the professionalism displayed by this company's local management for ******** **. There were promises made that were not kept. There was a complete lack of communication several times during the process to get the mattress ordered and paid for up front. They did not inform me at any time when delivery was postponed or slipping. I had to chase them to get this information, and ultimately I ended up having to go get it myself. A discount for all the trouble never came through either ... I will nev... read more
Business response:
Dear *****, Thank you for sharing your concerns with us. Utilizing the information provided, we were unable to locate your invoice. You will be contacted by a Customer Relations Specialist via email to request additional information. We would love an opportunity to address your concerns.
I will NEVER purchase from Mattress Firm again. It took me a long time and several visits to the store to make a decision. I decided to purchase the ********** ********from the Wooster, OH location. I understand that it takes time before a mattress “breaks in” HOWEVER the mattress I purchased in no way felt like the 1000 coil pillow top that I thought I was buying. Based on the option of return within 120 days, I called my salesman Joe this morning to return the mattress. Instead of understanding that I am the customer who i... read more
Business response:
Dear *******, We want to thank you for sharing your concerns with us regarding your recent shopping experience. We are truly sorry that the service you experienced was less than seamless. We do appreciate your feedback and will utilize it to determine how we might improve our organization and better serve our valued customers. If you have any further questions please email us at customer.relations@mfrm.com.
Terrible! Had my mattress a little over a year an the side I sleep on is sagging. I have to pay to have someone come look at it to maybe replace it? I don't think so!!! They need to send someone at no cost and the replace it!! I will not make any more payments on this so called piece of ****!!!!! I get out of bed Anand it looks like someone is still lying there!!
Business response:
Dear ****, We apologize if you have experienced any complications with your recent purchase. Our records show your case was resolved. If you have any further questions please contact us at customer.relations@mfrm.com.
e Where did the rest of my review go? I'll continue. The mattress labeled one name is probably another. Now unable to pick up a replacement Bunky Board that I've paid for six months have slipped by. The frame that I got is only half of a frame with the top portion of the bed sticking out over air. I had wheels on my frame that was taken but this frame sits on metal posts jammed somehow into the frame, the bed was not put on the frame correctly and a portion of the metal sticks out and my lower shins are covered with scabs an... read more
Business response:
Dear *******, We regret any inconvenience you may have encountered. We can assure you that our customers are very important to us and take this feedback very seriously. We welcome the opportunity to speak with you to further address your concerns. We have located your account and will assign it to a Consumer Relations Representative who will contact you to address your concerns.
I've just had the worst customer service in my life and I'm 55 years old! I ordered a mattress from the Woodbridge store and was scheduled to have it delivered on Friday, June 21, 2019. First, they robo-call you with not a person to speak to about your delivery so your options are to cancel or accept what they offer you. So unfortunately, I accepted. The delivery guy calls me and ask if I want to receive my delivery early and I try to explain to him that I'm having other furniture delivered the same day and need him to come ... read more
Business response:
Dear *********, We apologize if you experienced any complications with your order. Should you seek further assistance, please email us at customer.relations@mfrm.com and provide your Invoice Number or Customer Code along with your telephone number and the best time to reach you.
I purchased a mattress from Mattress Firm in Covington, Georgia. When they delivered the mattress it was the wrong one. (My Fault) due to not really looking cause it was one of the grow with me baby beds. It says it goes from toddler to twin to full. It went straight to full. Anyhow I went back to store same day & did all updated paperwork & they said mattress would -> WOULD BE DELIVERED ON SUNDAY. Well, I called the store & they stated to me there was a error In paperwork. Mattress was not on truck & that it would be delive... read more
Business response:
Dear *****, Thank you for sharing your concerns with us. Utilizing the information provided, we were unable to locate your invoice. A Customer Relations Specialist will reach out to you soon to request additional information.
Do no buy any clearance or discounted mattress from Mattress Firm. I bought my ******* Beautyrest on clearance and it is failing with no support for the mattress or Mattress Firm. Because they are clearance they won’t back their own product. They denied my warranty claim on a product that’s supposed to have a 20 year warranty and only lasted 4 years. Mattress Firm should still back the structural integrity of their clearance or as is models, it’s not like I’m saying it has a stain or a tear. Especially when the salesman stil... read more
Business response:
Dear *****, We apologize if you have experienced any complications with your recent purchase. We welcome the opportunity to speak with you to further address your concerns. We have located your account and will assign it to a Consumer Relations Representative who will reach out to you within 24 – 48 hours.
Do not purchase anything from this company. I have tried on numerous occasions, to obtain the following resolution.My credit card was invoiced on May 28, 2019 and the payment posted to my credit card on May 29, 2019. Mattress Firm has already collected the funds from my credit card company. My credit card statement reflects the same.When I initially purchased the mattress and two pillows on May 28, 2019 I advised the rep., I would not pick the mattress and two, pillows up until July 31, 2019. The only item I have in my posse... read more
Business response:
Dear *******, We are sorry to hear you experience an issue with your order. Our records show that your order has been canceled and refunded. If you have any questions please contact us back at customer.relations@mfrm.com.
This company does not make it clear that when you purchase a mattress with them, the warranty goes through a third party. So when you want to file a claim, you go online and do all the claim. They come back to say that the bed meets standard guidelines even though we cannot sleep on this mattress. This was a $3500 mattress!! They tell you to pay $80 for another third person to come look at the bed or send you a coupon for your next purchase! WHO DOES THAT??!!!!
Business response:
Dear ********, Thank you for taking the time to share your recent experience with us. We can assure you that our customers are very important to us and we regret any inconvenience you may have encountered.
Frequently asked questions about Back To Bed
How is Back To Bed rated?
Back To Bed has a 1.3 star rating with 220 reviews.
When is Back To Bed open?
Back To Bed is open now. It will close at 8:00 p.m.
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