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Back To Bed
- Mattresses
- Oswego, IL
About this business
Location details
1510 Douglas Rd, Oswego, IL, 60543, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:30 p.m. |
My husband and I went there to buy a twin frame and a mattress cover for a twin bed. The salesperson sold us a frame but we had to pick it up at the store across the way which we did. I asked him how much this twin mattress cover was and he told me it was $99!!! I said no way and the price was way high. He then told me I think I could get it for me cheaper! How can a company do that? I feel he was going to pocket the extra money. I got the exact same one off of amazon for $22.95! When I wrote my review for the business I was... read more
My husband and I went to the store on circle way in Lake Jackson texas. We were looking for a twin bed frame and a twin mattress cover. We were there on Monday the 6th of January 2020 in the a.m. We got the frame ok but the salesman told me the twin mattress cover was going to cost $99! I told him that was way too high. He then told me he may be able to get me a lower price for it! I feel this person was thinking we were easy to fool and he was initially going to pocket the rest of the money if we paid the $99. I wrote a rev... read more
Tulo/Mattress Firm is a deceptive company. I purchased a Tulo mattress 33 days ago and was told it would ship in 3-5 days. After countless attempts to get in touch with customer service (during their posted business hours), I finally got a hold of someone. The service rep said I was supposed to receive an email after my order confirmation email to confirm I still wanted my mattress (bizarre) and she apologized and said they've been having trouble and those emails haven't been received by many customers. So, apparently my ord... read more
Business response:
Dear Rebecca, We apologize for the inconvenience. Your case has been assigned to a Customer Relations Specialist and they will be reaching out to you to offer a solution.
The manager of the company got aggressive with my husband and gave us a mattress that was not the right one and i called coreporate and never heard anything bacj from a district manager which is not right
Back in October of 2019 I was in Las Vegas Nevada and decided to do something nice for my sister, so I bought 3 beds from Scott S (Sales Manager) ... I was sold a grand total of $1503.99 but was approved for $6500 by Synchrony Bank... but my statements are reading my available credit is at $3763.00 Hmmmmmm I am really good at math, and it didn't add up to me, so I call and spoke with Scott S, he told me that its cooperate that messed up, and that he will fix it... Fix it he did not, we are in December and I'm about to make a... read more
Business response:
Dear Robert, We would like to investigate this for you however we were unable to locate your order using the information that was provided. A Customer Relations Representative will be reaching out to you via email requesting additional information.
This is the worst place I have ever done business with. I bought a bed and frame on October 31, 2019. It wasn't delivered till November 14th and it wasn't what I ordered. I had the delivery men take it back after talking with a manager who said my money would be refunded in 3-7 days. It is now December 1st and I still haven't gotten a refund. When I called first they said it had not been put in the computer as returned. The manager that I talked to is never available. I talked with the salesman on November 28th and he told m... read more
Business response:
We apologize if you have experienced any complications with your recent purchase. We are here to help. A Customer Relations Representative will contact you to address your concerns.
On 11/11/2019 my wife and I walked into local store, we explained to the sales associate that I had a medical problem that made me sleep hot and needed a mattress that would help me sleep cool at night. I explained that I had used 3 different mattresses with/without cooling technologies (to include chill pads set at 68 degrees) without any relief. The sales associate assured us that the Tempur-Luxebreeze Mattress would provide a cool sleep surface all night long and we that it had a 120 night trial so we could return or exch... read more
Business response:
We apologize if you have experienced any complications with your recent purchase. We welcome the opportunity to speak with you to further address your concerns. A Customer Relations Representative will reach out to you.
I had purchased a mattress not even a year ago. They refunded to refund me the entire amount of the purchase, since it's after the warranty period. They gave me store credit not even in the full amount of the purchase. I am losing $200. The warranty process took almost a month of going back and forth with pictures when the bed is clearly sagging and has craters in it. I DO NOT plan on buying mattress from there again, so i am really out $900 because they can only tell me to try a different make or model. What I don't underst... read more
Business response:
Hi Ms. *****, Thank you for bringing your concerns to our attention. We were able to locate your account and we will have a Customer Relations Specialist follow up with you. Your case number is 02567865.
They have rejected a warranty claim for my mattress's side walls being blown out after only 145 days on the bases of discoloration or stains, of which has nothing to do with the poor manufacturing of the mattress. This company is clearly selling used and poorly manufactured off name brand products. I will be filing suit for discrimination.
Business response:
Hi Ian, We are sorry to hear you had an issue with your mattress. Upon review of your account we were able to confirm your complaint has been resolved.
Frequently asked questions about Back To Bed
How is Back To Bed rated?
Back To Bed has a 1.3 star rating with 220 reviews.
When is Back To Bed open?
Back To Bed is open now. It will close at 8:00 p.m.
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