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Back To Bed
- Mattresses
- Oswego, IL
About this business
Location details
1510 Douglas Rd, Oswego, IL, 60543, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:30 p.m. |
If I could put a zero star that is what they would get. I bought a mattress in Sept 2019 and now the bed is sagging on both sides.. mine and my husbands. At the time I bought the mattress I was not informed I needed to upgrade my bed frame (which I had just bought from IKEA) or else the warranty would be voided. The sales rep just told me that the mattress had to remain stain free in order to get a replacement, so I bought one of their mattress covers as he recommended. After 17 months the mattress is now hurting our backs a... read more
Business response:
Hi Ms. ****- we are sorry to hear you are having an issue with your mattress. We were able to locate your account. A Customer Relations Specialist will reach out to you to address your concerns. Re Case # ********
This place does not deserve a single star. I went in with my husband and bought a mattress and an adjustable frame. The guy who helped us was wonderful!! Took his time, answered all of our questions, and got us a great deal. We decided that same day to make the purchase, and set everything up to get our bed delivered. I also think it is important to add that I had mentioned they would have to bring it upstairs, and was reassured that would not be an issue. The men who came to deliver the bed were very pleasant. However, duri... read more
Business response:
Hi Ms. ******, We were able to locate your account and see that a Customer Relations Specialist is currently working with you. RE case # ********
Purchased a Full size mattress, heavy duty box spring, mattress cover and rails from then 9/11/2017. After about a year box spring broke took me 4 weeks to get the warranty company to replace it after going back and forth with them wanting me to pay for a $200 delivery fee for a broken item. Then this past weekend 2/16/2020 while changing my son's bed sheets discovered my sons mattress had mold growing on the bottom of the mattress that lays on top of the box spring. Reached out to the company and they basically told me the ... read more
If I could add zero stars I would! Sales man lied right to my face when asked if mattresses were used. I literally looked at the stain and smell the smoke, clearly been used at a motel, disgusting! I left immediately, you can't gain a customer trust withholding information.
Worked with Kenneth ********in at the store Rockwall, Texas to purchase a new mattress, an adjustable base, and two very nice pillows. Delivery went smooth and quick, and my wife and I have been sleeping like babies ever since. When calling customer care about refunding a Purple mattress I bought from them, the phone was answered pretty fast (despite the recording telling me there was higher than normal call volume), and the person who helped me pulled up my info immediately based on my phone number, so no need to have an in... read more
I ordered 2 beds and 2 adjustable frames. Everything seemed to be going well until I saw that I had damages from my delivery. My banister was broken and somehow a deep scratch was made on my wall. I called the store the very next day to report the damages, the person at the store that sold the mattress to me submitted my information to the delivery team. I received one phone call from the manager of the delivery team, and he said he would follow-up with me after talking to the delivery men. That was 3 weeks ago. I continue t... read more
**** *** ****** *** I bought this clearance bed not realizing it had already been slept on u till it got to my home I was told by the store manager Michael that it had been returned because the people that had bought it before me decided to get something different that’s why it was a clearance Bed Come to find out it is been slept on before Lord knows how long it had been used before they decided to return it and then sell it to me as a clearance bed when I got to my house they had to ship it from Fayetteville Arkansas i loo... read more
Mattress firm encouraged me to purchase Protect-a-bed cover for my new $3,000 mattress. I did. The cover failed, the manufacturer (Surefit) confirmed that it was a faulty product but the replacement cover is not under warranty, even though its supposed to be. I've been trying to get the matter resolved with Surefit since September 2019. I contacted Mattress Firm to let them know of the issue with the product they advertise and was told that they would continue to advertise and sell the cover and would not share this confirme... read more
Business response:
Dear MD, We sincerely apologize for the inconvenience. Please allow a Customer Relations Specialist to review your account. We will reach out to you shortly.
I purchased a Simmons Beautyrest Mattress and foundation on 9/4/2017 from Mattress Firm. Within 2 months the mattress had a defect and bunched up in one spot approximately 12" area. I contacted the store 11/2017 and they sent me out a replacement. The box springs had a slit on the corner and they replaced that as well. The mattress has since done the exact same thing as the original one did with the bunching up in the same place. I contacted the store on Decemeber 28th 2019 and the rep Michael advised me that I would have to... read more
Frequently asked questions about Back To Bed
How is Back To Bed rated?
Back To Bed has a 1.3 star rating with 220 reviews.
When is Back To Bed open?
Back To Bed is open now. It will close at 8:00 p.m.
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