Back To Bed

Candus F. 

on BBB

6 years ago

Don’t take advantage of any promos they offer. If you need to make a return they make you pay for the promo items they gave you. We bought a mattress around Memorial Day and got a free pillow and adjustable bedframe. We were not happy with the mattress it was like they gave us a used mattress. We pd over $1,200 and when we called to get our money back they said we would have to pay for the frame and we would only get $125 bad! We would have never took the bedframe know we wouldn’t get our money back if we were not satisfied ... read more

MELISSA D 

on BBB

6 years ago

I bought a mattress from Mattress Firm online through the sales chat. My purchase went through flawlessly, I even left a good review for the gentleman who helped me out so kindly. I bought a firm mattress and decided I did not like the feeling and instead wanted to exchange my mattress. For anyone who knows there is a 120day sleep trial, and since i bought my mattress in April, I am well within the 120 day period. THE CUSTOMER SERVICE IS SOOOOOOOOO SOOOOOOOO SOOOOOOO BAD. I HAVE YET GOTTEN INTO CONTACT WITH A CUSTOMER SERVIC... read more

Dyllan R 

on BBB

6 years ago

I bought a box springs and it is 6 months old and contacted the company and they will not replace it. They do not honor their warranty. They said I had the wrong type of bed frame but when we purchase the box springs they did not tell us it needed a specific bed frame. This was a standard bed frame. I will not buy any mattress or box springs from Mattress Firm due to a false warranty. I took this box springs to the DUMP. The wood frame broke on the box springs causing it to fall apart. 

Laura H 

on BBB

6 years ago

Poor delivery and communication Mattress and platform were purchased with the expectation of normal delivery date on May 10 from tulobed.com. Was notified delivery would be delayed over 1.5 weeks (May 22). Was then notified delivery would be May 28. Notified 24 hours prior that delivery would be Monday, May 21. Son's work schedule has been rearranged two times and unable to do so today (same day of delivery). Spoke with customer service who stated could not reschedule delivery until original delivery is attempted - a waste o... read more

JOSEPH G 

on BBB

6 years ago

4 years ago I foolishly purchased a ****** mattress from them. I paid for ****in cash and they offered 72 months at 0%apr on the balance. I paid on time, every time. Routinely their financing company (*********) would lower my credit limit thus lowering my credit score. There is about $***** left owed and today my account was cancelled. I called the lending institution and was informed because the interest rate was 0% they wanted their money back. I called the branch i purchased my at and was told it wasn't their problem. I'... read more

Lamonte P 

on BBB

6 years ago

To begin, my girlfriend and I went looking for a king-size bed with no intention for purchasing, but did find a mattress that suited both our needs. We hesitated quite a bit on weather this was the right decision. The salesman force fed information about a quarterly sales quota that could result in a huge discount, that turned out to NOT BE TRUE!!! We ended up getting just a damn mattress for almost $4000 (absurd). The after delivery, we contacted the location and sales rep to discuss our decision as we felt this was wrong a... read more

Derrick 

on BBB

6 years ago

My initial experience was good.. but as soon as we realized they gave us the wrong mattress is when the problems started. They claimed their rep that helped us no longer worked there, which we confirmed. When we asked to switch out the mattress for the firm we ordered they tried to charge us 200. more because "the sale you purchased the mattress during was over and they have to go by current pricing" when I asked to call **customer service the rep threatened to cancel my order and void the return/120day process. After an hou... read more

Chelsea W 

on BBB

6 years ago

So, my husband and I came in to the ********* ** ********in early April looking for a new mattress and spoke with Eric * ******. We new that we definitely DID NOT want to do their credit card option because we didn't want the ding on our credit score(we are trying to buy a house). So we found a mattress that we liked, we didn't LOVE it but we really liked it. So we asked him what the return policy was and he said "45 days with a FULL refund, or 90 days with an exchange. And we will come pick it back up." and that was all he ... read more

Andre L 

on BBB

6 years ago

The knowledge of the sales staff was great. However Mattress Firm does not honor their “120 night low price guarantee.” After our purchase we realized that we over paid by more than $900. When I went back in to inquire on the low price guarantee they failed to match much less beat the competitor’s advertised price even though it was in accordance with the policy. My advise is do your research because after the sale, you are on your own. Please use caution as the company as a whole does not stand behind the guarantees the sal... read more