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Back To Bed
- Mattresses
- Oswego, IL
About this business
Location details
1510 Douglas Rd, Oswego, IL, 60543, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:30 p.m. |
I will never again go through them. Ibought a mattress witj understand it would be delivered Tuesday well i never received a phone call to tell me it was delayed now im stuck waiting until friday sleeping on the floor. They said it wouldn't be at the warehouse until today so i dont understand why they couldn't deliver it today
Worst company to buy from. Buying our new mattress 4 years ago for 1,000 dollars was the easy part. We were lied to by being told that our Beauty Rest mattress will never sag. It's made out of new technology springs that makes it stronger. We bought this mattress over others for that very reason. Then we were also told about the 10 year warranty and sold the most expensive mattress protection they had. 4 years later we have a mattress that sagged over 3 inches on my husband's side of the bed. We followed all instructions giv... read more
worst customer service ever. don’t waste your time and just order from amazon. i ordered a mattress they said it would be here in 3-5 days. never came and they never sent an email or anything saying it would be late and when i track it all it says is TBA. been over a week since it said it should be here. i left 3 emails that haven’t been answered and called only for the man to sound annoyed at me wondering where my $400 package was. all he had to say was callback monday if it’s not there. monday it wasn’t here so i callback ... read more
If I could give 0 stars I would. I placed a mattress set order and have heard 0 from the company after a whole week. I then receive an email stating I won't receive my Foundation until JUNE!!! Are you kidding me that is not what the site said when I placed my order. After multiple emails I have YET to hear back from anyone SO I CAN CANCEL MY ORDER BECAUSE THIS WEBSITE is a SCAM!!! DO NOT BUY FROM THIS SITE. I have yet to hear back from them about my order!!
Horrible customer service and return policy. Not helpful at all and feel like all lies.
I have purchased a mattress from mattress firm a couple years ago. Under the recommendation of the sales associate I have agreed to purchase a "mattress protector". Now the mattress is sagging over 7 inches which should be covered by my warranty. They keep sending me a generic email about how they can't do anything because there is a minor water stain at the foot of the mattress. This stain is not located anywhere near the sagging area is. I believe this is a way to maneuver around the 10 year warranty I was told about. It i... read more
Company had been holding a $2042.16 credit from a return of mine for about 10 months. In that time, is was rebranded as Mattress Firm. When I needed to use the credit for a new mattress, the credit was gone. They let some complete stranger in Brooklyn (I live in eastern Long Island about 1 1/2 hours from there) use MY credit to purchase a mattress set and they delivered it to them. They never followed up after I complained, nor did they reissue my credit for their theft of it. Just unacceptable. NO INTEGRITY.
The worst experience with buying mattress. Do not buy from Here!!!! We bought a mattress for $238 and it was terrible owned for a week and than exchanged it to get a firm Mattress but was given a medium mattress. After two days of using this week we sink in- on chat for 5 hours being told they can’t help us that they can only give back $149 that they can’t let us return mattess or get a new one when we are willing to spend more to get another — was told we have to live with the mattress! Now we are stuck with a mattress we c... read more
We had the worst experience buying a mattress at this firm. Citing back pain we only cared about one thing the new mattress should be like, one thing: not sagging. But it did, after only 5 days! Your representative told us there's nothing he can do. It is not sagging enough, so we should continue to sleep in there, even with back pain. HOW CAN YOU TELL A CUSTOMER TO ENDURE MORE PAIN INSTEAD OF HELPING TO RESOLVE THE PROBLEM? ABSOLUTELY RECKLESS! WE DO NOT RECOMMEND THIS COMPANY!
Business response:
Hi Sidney, We are sorry to hear you are having an issue with your mattress. We would like to opportunity to address your concerns. We were unable to locate your account with the information provided. A Customer Relations Specialist has been assigned to your case #******** and will reach out to you for further assistance.
Frequently asked questions about Back To Bed
How is Back To Bed rated?
Back To Bed has a 1.3 star rating with 220 reviews.
When is Back To Bed open?
Back To Bed is open now. It will close at 8:30 p.m.
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