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Back To Bed
- Mattresses
- Oswego, IL
About this business
Location details
1510 Douglas Rd, Oswego, IL, 60543, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:30 p.m. |
I wish I could give this company a ZERO! We were supposed to have a mattress delivered 3 weeks after we ordered it. The day before they said they would call us to set up a delivery time. I never heard from them...so at 9 pm I called and they told me they no longer had the adjustable base in and they would deliver in 4 weeks. We already got rid of out mattress. I told them to give us a regular boxspring and they said we would have to BUY it! I said, NO, you can have it back in 4 weeks when we have our other base. Then I tried... read more
Business response:
Ms. *****, We are sorry to hear about your recent purchase experience and would love the opportunity to address your concerns. This has been assigned to a Customer Relations representative who will reach out to you via email to obtain more information and offer assistance.
Very POSITIVE I recently purchased mattress from Mattress Firm in Niles, IL. After my horrible experience with American Mattress my co-worker recommended Mattress Firm. What a great experience I had. Ordered my mattress at around 9:15am and had it delivered same day. Store manager Brian was very professional. I received confirmations my email, text message and phone call. Delivery was on time and they set everything up. No waste of time, in about 30-40 minutes in total store and delivery mattress was in. I would definitely r... read more
We ordered a queen size bed, full size bed, and an adjustable base online. When we placed the order, we scheduled the delivery for the Sunday morning time slot (June 3, 2018) and received confirmation that our order would be at our house between 10:15 AM and 12:15 PM. When the order had not arrived by 12:15 PM we called the Customer Service number and were informed that a "system glitch" had occurred and the order would not come until later in the day. We were also informed that the full-size bed we ordered was "out of stock... read more
Business response:
Good evening, We thank you for bringing this issue to our attention and sincerely apologize for these inconveniences. This has been assigned to a Customer Relations representative to reach out to you in order to obtain your order information and offer assistance. Respectfully, April
I purchase a beauty rest recharge mattress and my husband and I are unable to sleep on this mattress it has a huge sag on the middle of the mattress which is causing back problems for my husband you have to jumping through hoops to can a response on your warranty , I need a new mattress
Business response:
Hi Ms. *****, We are sorry to hear about the difficulty you are having with your warranty claim. This has been assigned to case number ******** and a Customer Relations representative will review your account and reach out to you to offer assistance. Thank you for bringing this to our attention.
I cannot express how upset I am with Mattress Firm. I always thought that business is gimmick; but, I decided to buy 3 matresses. It was very convenient and I got a credit. The delivery guys and scheduling is aweful. The sales person told me that someone will call me a day before delivery and gave me a two hour window. Instead I was given a four hour window by a robot. I called the store the person gave me another time window. Then the driver showed up sometime before any of those time windows. He barely spoke English and he... read more
Business response:
Dear ******, Thank you for taking the time to share your recent experience with us. We regret any inconvenience you may have encountered. We can assure you that our customers are very important to us and we are anxious to assist. This has been assigned case number ********. We will have a specialist contact you via email to assist.
Terrible customer service! I spent $867 and scheduled a delivery that can’t be found because of a “glitch”. Yet I’m the only person that’s reporting this. Sounds like Jason ******** didn’t do his job. When I called the store Michael told me he couldn’t do anything about it!! What!?!?! What does my daughter sleep on tonight? No help! No resolution whatsoever! He hung up on me! Can’t get through to corporate. Round and round on there automated tree. ** *******
Business response:
Dear Ms. *******, Thank you for taking the time to share your recent experience with us. We regret any inconvenience you may have encountered. We can assure you that our customers are very important to us and we are anxious to assist. Please email us at customerrelations@mfrm.com and provide your order number along with your telephone number and the best time to reach you. We will have a specialist review your account and contact you to work towards resolution.
There really should be multiple options for selecting a complaint because my experience with Mattress Firm covered about 75% of the complaint types. I placed two orders on the 6th of April, one for my mattress and one for box springs and bed frame. I was immediately notified by email that both of my orders had been placed and paid for, on the 9th I received an email that my mattress had been shipped and should arrive on the 12th. I thought it was weird that I didn't receive a similar email for my box spring and bed frame sin... read more
Business response:
Hello Mr. *******, We are sorry to hear about the difficulty you have been experiencing with receiving your refund! This has been assigned to a Customer Relations agent with case number ********. We will reach out to you via email to obtain more information and offer assistance in resolving this for you right away. Thank you!
So it’s been about 2 months now and my problem hasn’t been resolved, nor has a manager gotten ahold of me after multiple attempts to get ahold of them. Spencer and I decided to open another credit line and finance a new bed at #mattressfirm (in Robinson, next to bed bath and beyond) Delivery day came and the guys who were suppose to deliver our mattress refused to deliver on our street because of a “low hanging electric wire”. They faced timed their boss the wire and and their boss decided to call me. His facetime opinion wa... read more
Business response:
Good morning, We are so sorry to hear about your delivery experience! This has been assigned to case number ******** and a Customer Relations representative will be reaching out to you via email to obtain your order information and speak with you regarding your experience. Thank you!
I purchased a mattress on Saturday April 28th at the ******* ** store (*** ***** ****** ****) from Sales Associate named Darryl. Darryl was a great help. Super Polite and informative so much so that I purchased a $1700 Mattress. Darryl answered all my questions and concerns. He sold me a European King because the California King was not in stock. He explained to me that the measurements wouldn't big deal and it would fit with the frame I had. Just to ensure my satisfaction he assured me if it did not fit, I could exchange th... read more
Business response:
Good morning, We sincerely apologize for the experience you have had setting up your exchange! This has been assigned case number ******** and a Customer Relations representative will be reaching out via email to obtain your order information and offer assistance. Thank you!
Frequently asked questions about Back To Bed
How is Back To Bed rated?
Back To Bed has a 1.3 star rating with 220 reviews.
When is Back To Bed open?
Back To Bed is closed now. It will open at 10:00 a.m.
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