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Back To Bed
- Mattresses
- Oswego, IL
About this business
Location details
1510 Douglas Rd, Oswego, IL, 60543, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:30 p.m. |
I purchased a mattress and box springs they charged me but I have not recieved
Business response:
Hi Ms. **** we do apologize for any inconvenience. We were able to locate your account and Representative will reach out to your for further assistance. Re case number ********
I returned a mattress on November 20, 2017. I have not been credited back on my account. I have called numerous times, each time I speak with someone they tell me "they have left an email with the manager and the manager will call me back." I have never been called back on this matter and have a balance on my cc for $2000.00.
Business response:
Good afternoon Ms. *******, We sincerely apologize for this inconvenience and would love to offer assistance. A case has been created and assigned to Customer Relations representative and you will hear from us shortly.
I have had 3 mattresses from mattress firm in the last 7 months. Every mattress that was bought into my home started sinking in the middle. I purchased firm and xtra firm mattresses and they all started sinking in the middle.
Business response:
Good afternoon Mr. ******** We are sorry to hear you have had so much trouble with your recent purchases and would love to offer assistance! A case has been created for you and a customer relations representative will be reaching out to you shortly.
I ordered a mattress December 3. The website said orders would be delivered in 5-7 business days, and allowed me to choose a delivery date. I chose December 9. On that day, a delivery came, but it was a mattress pad and pillow (the free gifts with purchase). When I asked where my mattress was, the delivery men had no answer for me. I called, and was told that because it was an online only mattress, it came from a different warehouse, and would be shipped via *****. I requested shipping info, which i did not get. I called aga... read more
Business response:
Ms. ****** we do apologize for any inconvenience you have experienced. We do see that a Customer Service Supervisor was able to address your concerns on December 19, 2017. Should you require additional assistance please feel free to email us at customerrelations@mfrm.com and reference case# 02199492.
We were pleased with the salesman in the Winter Springs, Florida store. He was friendly and knowledgeable. The reason we went to ******** Firm is because of the posted special "60 months same as cash." The salesman very specifically told us to stay away from their major competitor in this market, which was ******** ***....I wonder if that was our first indication of how this company does business? When we applied for the "special financing" we were told that financing was done through a third party. When the third party woul... read more
Business response:
Good afternoon Mr. & Mrs. *********, I am so sorry to hear about the difficulty you have been having our financing offer and the hold on your account! Thank you for bringing this to our attention. A case has been created and assigned to a Customer Relations Representative to reach out to you shortly and work toward resolving this issue.
Beware of Mattress Firm, there warranty claim system is set up to avoid any personal contact to rectify a co,plaint, had a 3300.00 mattress that clear.y failed, their local sales rep acknowledge an issue when he saw the pictures, but when sent into corporate, the automaticity denied it. They send a piece of paper to you to take pictures of the damage, it doesn’t clearly show the problems, so they try and get you spend 39-40.00 for a delegate knslecgkr, but schedule it 3@4 weeks and and then say it takes 2@4weeks after that t... read more
Business response:
Good afternoon Mr. *****, We are so sorry for the experience you have had with your recent warranty claim! We see that you have amended your review but would like to offer assistance if it is still needed. We have assigned your case to a Customer Relations Rep who will be reaching out to you shortly.
Could not be more pleased with the customer service we received from Mattress firm in Moline IL Will definately recommend them along with sales associate Darris. ***** *******
Customer service is a travesty. I ordered a mattress online and when I finally received it, it didn't come with any information on allowing the memory foam mattress to expand, but it never fully expanded after 72 hours, which happens. I called customer service and was able to send them pictures and they said they would get back to me within 24 to 48 hours. Waited 72 hours and never got a response. Called again and got a different representative naturally and retold my situation to them only to get new and completely differen... read more
Business response:
Good afternoon Mr. *******, We are so sorry to hear about your experience with your online order! We have assigned your case to a Customer Relations representative, who will reach out to you shortly to offer assistance.
I would absolutely without a doubt highly recommend against ever even consider using Mattress Firm. We were impressed with a store manager that sold us a mattress and box spring the week after Black Friday. We were told that shipping would take a bit longer because of all of the Black Friday sales and deliveries. We were given a date a week and half from purchase which we were fine with. The night before delivery was scheduled we received an automated call stating that they would give us a 30 minute call ahead before arrivin... read more
Business response:
Good afternoon Ms. *******, I am so sorry to hear about the recent experience you have had! We have assigned this to a customer relations representative to reach out to you shortly.
Frequently asked questions about Back To Bed
How is Back To Bed rated?
Back To Bed has a 1.3 star rating with 220 reviews.
When is Back To Bed open?
Back To Bed is open now. It will close at 6:00 p.m.
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