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Back To Bed
- Mattresses
- Oswego, IL
About this business
Location details
1510 Douglas Rd, Oswego, IL, 60543, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:30 p.m. |
I had purchased a mattress and box set exactly a year ago, and when I went to rotate my mattress discovered a small amount of black mold between the box spring and mattress. After I discovered the problem, I quickly searched for solutions. I found out that the box spring I purchased (which has a solid wooden top and drawers) has a definite likelihood of molding, as there's no way for the mattress to aerate. There's also no feasible way to eradicate the mold. I contacted the customer service and the warranty center, both were... read more
On March 29, 2017 I went to my local Mattress Firm store to purchase a new mattress. I asked to test a firm mattress and was taken to the most expensive model in the store - I was told it was a ******* *********** I laid on it and liked it and decided to get it even though the price was extremely high ($2,000). I thought, "Well if I spend a lot of money I'll get a excellent mattress that will last me for the rest of my days." (I'm retired and living on social security). The salesman, Matt, offered me other options on the flo... read more
Business response:
Thank you for bringing this to our attention Ms. *****. A member of our Customer Relations team will be reaching out to you shortly to obtain more information and assist in addressing this issue.
I will never buy from Mattress Firm again after my experience with Kurt at the Springfield location. He was ready to put through the order with the full list price and I had to actually ask to be charged the advertised holiday sale price. I also requested the advertised free shipping offer for purchases over $500 and was told there wasn’t one, but when I double checked again at home there WAS a free shipping promotion. I was given misinformation on the combined height of the mattress and standard box spring set and it ended ... read more
Business response:
Good afternoon Ms. ******* Thank you for bringing this to our attention. We were unable to locate your customer account with the provided information so a Customer Relations representative will be reaching out to you shortly to gain more information and address this issue.
We bought a ****************** mattress at Mattress Firm on Black Friday. The sale price was $1,499 for just the mattress. Within 2 weeks the side of the mattress collapsed. Mattress Firm replaced the mattress. 7 months later our mattress starts sagging so badly that I have to sleep upside down in bed. So I called the warranty department and they had an inspector come out to measure the sagging. It was well beyond 1.5 inches so the ******* manufactorers warranty applied. According to the Mattress Firm website, they state "Th... read more
Business response:
Thank you Mr. ***********, for bringing this to our attention. We have located your account and a member of our Customer Relations team will be reaching out to you shortly.
On Saturday July 29th we went to Mattress firm to purchase a NEW bed, we left excited that our new bed would be delivered on sunday July 30. Great customer service, couldnt have been more pleased with everything. Sunday Rich had put the old box springs out on the front porch to * help * them out save some time ( our mistake) The delivery men showed up, YAY , after looking at our box Springs and seeing a dead bug in some dust they decided not to let us have our bed. He took a ppicture of said bug and sent it to his warehouse.... read more
Business response:
Hi ******, we apologize for any inconvenience you may have experienced with us. We were able to locate your account and see that your complaint has been addressed. We appreciate your feedback as we are always looking for ways to improve our customer service.
Ok so today' s is 07/27/2017 I went into the store on 07/16/2017 and bought a $3000.00 mattress well I still don't have my mattress and was called and told today I won't have my mattress for another 3 days really? The personal at the store including the store manager was very rude and condinsing. I understand that they had a warehouse move but don't make promises that you can't keep. And definitely don't call someone at 5:30 pm to tell them that you can't deliver their mattress the next day as promised 7 days before. Be more... read more
Business response:
Good Afternoon ***** Please send us your contact information where you can be reached for further assistance, please send email to customerrelations@mfrm.com. Please reference case # ******** in the subject line.
Ordered a bed for the 4th of July sale last Monday. When we ordered the sales guy said there were 7 in stock and I saw the screen there were 7 in stock he said it would be shipped to the store on Wednesday, and we could pick it up later that afternoon. But they got stuck in Lehigh on Wednesday, and then something came up again on. Thursday they dont deliver on Friday. So my husband called the sales guy to see what was going on and they were giving him the run around so he called the Corp office. They told him they didnt have... read more
Business response:
Good Afternoon ***** Please send us your contact information where you can be reached for further assistance, please send email to customerrelations@mfrm.com. Please reference case # ******** in the subject line.
Decided to buy a strong spa from mattress firm at the fair. They seemed knowledgeable and not too pushy, which I liked. After choosing a spa, we asked questions such as "how do we install the spa since it's curbside delivery?" We were reassured by the sales rep that she wouldn't leave us on our own after delivery and we would be taken care of as far as making sure our spa wasn't just dropped off and left without installation, also assured us that the spa was only 300 lbs and delivery was 4 to 6 weeks. Well, all didn't go as ... read more
Business response:
Good Afternoon ****** Please send us your contact information where you can be reached for further assistance, please send email to customerrelations@mfrm.com. Please reference case # ******** in the subject line.
I bought a ***** ******** bed from ***** ******* in Woodinville, WA in February 2012 (***** ******* in WA was purchased by ***** ****, then ***** **** was purchased by Mattress Firm). Within a few years there was significant sagging on the edge of the bed causing me to roll towards the edge. Within 4 years there was significant valleys and hills and my husband and I wake up with horrible back pain every morning. I purchased an expensive waterproof cover for the mattress to prevent stains. I just called Mattress firm to enact... read more
Business response:
Dear ******, We regret any inconvenience you may have encountered. A specialist will be assigned to your case and contact you for further assistance.
Frequently asked questions about Back To Bed
How is Back To Bed rated?
Back To Bed has a 1.3 star rating with 220 reviews.
When is Back To Bed open?
Back To Bed is closed now. It will open at 11:00 a.m.
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