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Back To Bed
- Mattresses
- Oswego, IL
About this business
Location details
1510 Douglas Rd, Oswego, IL, 60543, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:30 p.m. | |
| Tue | 10:00 a.m. to 8:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:30 p.m. |
I purchased a Corsicana mattress from Mattress Firm in Tucson Az in August of 2012, which comes with a 10 year warranty, we recently noticed that the mattress was dipping and very uncomfortable, I have misplaced the receipt and went to the store and asked what we could do, she said I will find your receipt with your name, phone #, or address. well she could not find my purchase, so she gave me the claims # to call. I called and they said they could not help me with out the receipt and told me to contact the manufacturer whic... read more
Business response:
Good evening, We are sorry to hear that you have not received the assistance needed in order to file your warranty claim. We would love the opportunity to assist in resolving this matter. Please email us at customerrelations@mfrm.com with the name and phone number associated with your order and we will have a representative reach out to you to assist.
I returned an unused bed frame and set of risers to the ********* store on 3/7/17 with the receipt and in the boxes. They were unable to process return that day as company had changed ownership and salesman not sure how to process the return. They took the merchandise and said manager would do it next day, 3/8. Spoke to Mgr. on 3/14; said it was processed and in Accounting. 3/31 went to store; they called Corp. and were on hold forever. Told me they'd take care of it and call me today or tomorrow (4/1) for sure. Manager woul... read more
Business response:
Good evening Ms. *****, We are sorry to hear about the trouble you have had in regards to receiving your refund from us. We value your feedback and appreciate the opportunity to resolve this issue. Please email us at customerrelations@mfrm.com with your order number or the phone number associated with the order and we will have a representative contact you regarding this.
You might as well know when you are buying a mattress that it comes with NO warranty if they are using Mattress Firm to conduct their investigations. I had a Beautyrest *********** King size bed and within 2 years something broke and the side wall bowed out. You cannot even lay on that side of the bed without rolling off. Mattress Firm denied the claim saying that it was within normal manufacturer standards. How could it be normal to not be able to sleep on that side of the bed. This company is a complete scam and I wouldn't... read more
Business response:
Good evening Ms. ******, We are sorry to hear that you are dissatisfied with the results of your warranty claim. We value your feedback and would love the opportunity to address this issue. Please email us at customerrelations@mfrm.com with your claim number, order number or the phone number associated with your account, and we will have a representative contact you.
Purchased a Sealy Posturpedic mattress at the west side Madison, WI store and found a better option online (Sleepongreen) that was more highly rated by Consumer Reports and about half the cost. We cancelled the Sealy order the next day, well before the scheduled delivery. I visited the store in person in addition to cancelling by phone to make sure there was no mistake. That was almost three months ago and the company still has not refunded my money (3,691) despite numerous calls and contact by Visa for the disputed charge.
Business response:
Good evening Mr. ******, We are sorry to hear about the trouble you have experienced in regards to your cancelled order and refund. We value your feedback and would love the opportunity to resolve this issue. Please email us at customerrelations@mfrm.com with your order number or the phone number associated with the order and we will have a representative research this issue and contact you.
The customer service since our large purchase ($7000, cash) has been atrocious. The delivery was 7 hours late, there was no way to access any information about when the delivery would happen, the website said the truck was in our driveway when it clearly was not. The store personnel argued with me about the delivery time and I had to be rude to get him to check with the warehouse to see what was going on. When the bases were delivered, one had been pierced (in the carton) by the forklift and I had to call the salesperson on ... read more
Business response:
Good evening Ms. **********, We are sorry to hear about the multiple issues that you have experienced with your recent purchase and we truly value your feedback. With the information provided, we were able to locate your account and it appears that the bases have been replaced. If this is incorrect, or if any further assistance is needed, please email us at customerrelations@mfrm.com with your order number and contact information and a representative will contact you to assist.
I purchased a mattress from Mattress Firm on 3/20. I asked the sales man if i could purchase if the floor models were for sale. and he said yes. but when i asked if i could purchases the model I was laying on, he said that that brand was not available to buy the floor model. I was confused by this because the commercial says you can buy floor models. and he did not show me the floor models i could buy. I was left with the impression I could not buy any floor models. I ended up purchasing a mattress. but I saw the commerical ... read more
Business response:
Good evening Ms. *****, We are sorry to here that you had a negative experience in our store in regards to your recent purchase and that you have not received a response to your inquiries. We value your feedback and would love the opportunity to address these issues with you. Please email us at customerrelations@mfrm.com with your order number or the phone number associated with your order and we will have a representative contact you regarding this.
On 3/26/2017 my husband and I went into the local Mattress Firm in Summerville, SC to purchase a new mattress. I have some lower back issues so we were looking for a firmer mattress. After speaking with Scott, the sales associate, we had decided on a king Bridgewater Firm mattress and two Tempur-Pedic Ergo Premier bases with the adjustable head/foot options and multiple massage options. The total for this purchase was about $5500.00. I asked several times about them being returned and Scott assured me that we had 30 days to ... read more
Business response:
Good evening Ms. *****, We are sorry to hear that you had such a negative experience with your purchase. With the information provided we were able to locate your account and it appears that this has been resolved. If this is incorrect, or if there is anything else that we can do to be of assistance with this matter, please email us at customerrelations@mfrm.com and we will have a representative contact you.
They delivery is horrible they guarenttee you delivery times and some how it gets cancelled and you wont know until the end of that day. Then it took them 4 days just to reschedule a delivery for something I paid over 3,000 for. Tried calling someone from cooperate and just cant seem to get in touch with anybody from this place. Then my card was over charged and it took the company over a month to return the funds and they kept blaming it on my bank when really they had control over everything.
Business response:
Good evening Mr. *******, We are sorry to hear about the negative experience that you had with our delivery service as well as the billing issues. We value your feedback and would love the opportunity to address these issues. Please email us at customerrelations@mfrm.com with your order number or the phone number associated with your order so that we can have a representative contact you.
We have a mattress that is under warranty and has a very deep impression. First of all they charge for a warranty inspection - this should be illegal. They took one month and nine days to make a determination. I will never shop in this place again and will make a point to make sure I tell everyone I know about the poor service at Mattress Firm and the POOR quality mattress that ******* makes and will not stand behind.
Business response:
Good evening, We are sorry to hear that you have had a negative experience with the warranty process. We value your feedback and would love the opportunity to address your concerns. Please email us at customerrelations@mfrm.com with your claim number or the phone number associated with your claim and a representative will reach out to you.
Frequently asked questions about Back To Bed
How is Back To Bed rated?
Back To Bed has a 1.3 star rating with 220 reviews.
When is Back To Bed open?
Back To Bed is closed now. It will open at 11:00 a.m.
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