Back To Bed

George V. 

on BBB

7 years ago

Hello all, We ordered a mattress, pillows, sheets, bed cover and rize adjustable base on the 2nd of September 2017. To date we have paid for all. However, we have been strung along for weeks and have come no closer to reveiving $6800.00 in goods. Mattress firm( **** **) is defrauding customers and seem to have 0 managerial oversight to a flawed system. They call and apologize and tell you it's a fluke, but still no goods after they promise deliveries on 4-5 different occasions. I want our money back and an official complaint... read more

Bill J. 

on BBB

7 years ago

We bought a mattress 9 months ago and it is now sagging. We paid 39.95 to be able to file a warranty claim. We got and email today stating that the sagging was within normal body impressions but the mattress was stained. Which it is NOT! I see I'm far from the only one who has problems with this company. 

M S. 

on BBB

7 years ago

My husband and I went into this store to purchase a mattress for our guest bedroom. It was suppose to be delivered on 9/13. During delivery we noticed it was only the box spring. After we called the location, we were told that we had 2 different delivery dates, which was not true, and offered us 2 pillows. That same day I purchased this mattress before I left the store, my husband and I attempted to purchased another mattress from this company, and decided before I left the store to cancel the order because the price quoted ... read more

Jennifer C. 

on BBB

7 years ago

This place is the worst!! I placed an order for a mattress online on September 8, 2016 and on the website it states the order will be processed within 24 hours. It is September 12, 2017 and my order is still processing. I attempted to track my order online and the system stated my order could not be found. I chatted with a representative named Susan and asked for my order to be cancelled. She states she will email the vendor and request the order be cancelled. I then asked her would they contact me once cancelled, she then b... read more

karen p. 

on BBB

7 years ago

September 9, 2017 Mattress Firm Headquarters ******** ************ ******** ** To Whom It May Concern: I moved into my home September 2003, which at that time I purchased all new furniture. I had my bed set and mattress for 11 years before I was in need for a new mattress. May 2014, I went to Mattress Discounters in search for and to purchase a new mattress. The salesperson, Angela pointed me in the direction of a ****** ***** mattress and the adjustable bed. This is not a mattress I would have purchase, because the price wa... read more

Vicky Cesare 

on BBB

7 years ago

I was delivered a damaged (ripped, stained) mattress and because I did not see it right when it was delivered, they will not exchange or give me my money back because I did not notice it when the delivery guys were there. Before the delivery guys left they oddly asked "would you like us to put your mattress cover on for you?" now I know why they asked that. I saw it right after the delivery guys left as I was putting the sheets on and called, but did not get a hold of anyone because of the holiday weekend. I went to the stor... read more

Susie 

on BBB

7 years ago

This review is for an order placed online on the ***** *** website. I placed an order for a 8 inch full size mattress on Aug 8. Their website claims to have 2 day shipping, but after 4 days with no response from the site, I called customer service, only to find out that the mattress is out of stock. I had them exchange it for the 10 inch mattress. I was informed the exchange will be processed Monday, Aug. 14 and that I should receive a confirmation by then. I did not receive anything. I sent an email to customer service on A... read more

Janice M. 

on BBB

7 years ago

I purchased a TempurPedic bed and also the hardware to attach it to our headboard. THis is a queen adjustable bed frame and mattress. However, delivery was supposed to include the attachment of hardware but the delivery guy said he did not know how and did not think this hardware would work. He was correct, it will not attach even to the frame of the bed. I called and the salesman said he would call and tell me what time he would be out. He did not and I left a message for him at the store which he did not return. Now our ca... read more

Mojgan B. 

on BBB

7 years ago

We came to this store to purchase a new mattress. When the mattress was delivered, the mattress was in a plastic bag that designated the mattress as pre-owned. We contacted the store and spoke with several sales associates and the manger. They insisted that we were told that the mattress we were purchasing was the floor model, this is untrue. We asked to return the mattress since we were not aware that we were going to be delivered a pre-owned mattress. We were refused. The manager, very rudely, told us that "there is a dump... read more