Avis Car Rental

Mike Anderson 

on Facebook

5 years ago

I rented a car for an upcoming trip out of Denver, Colorado. When the Covid-19 virus shut down my state (WA) and restricted travel, the event I was traveling for cancelled. I cancelled my AVIS reservation a month out, due to event and trip cancellation. At the time I was told (on the phone) that they would reimburse their $50 cancellation fee. Since then I have spoken and emailed with two more of their representatives who said the fee would be returned. 6 weeks later, and still no refund. This was not a last minute cancellat... read more

Paul White 

on Facebook

5 years ago

Train their staff, and refund Fuel deposits 

Nelson Hertzog 

on Facebook

5 years ago

We will only rent from Avis - Love the service at LAX every time we rent from them - See you in April 

Jaime Scott 

on Facebook

5 years ago

The rental car broke down immediately after exiting parking lot. Calls to customer service were ignored, outsourced, or rude. No help at all. I was able to make it back to the office where they made me stand in line for hours to get another car. while I was in line, another customer walked in the office with the same complaint, they immediately swapped out her vehicle. The second vehicle was supposed to be an upgrade, it was actually a downgrade, dirty, and bad steering. I will never rent again! 

Jean-Louis Labrecque 

on Facebook

5 years ago

I rarely write bad reviews, but this place is a disaster. Shuttles at 10:30pm took around 45 minutes to show up at bus stop. Other companies passed in front of us 2-3 times each. The line just to get to the counter looks like another 45min. Customer service is also a joke, considering there's a 24h line, but you never reach anyone. Poor poor poor management. Going back to Alamo � 

Judy Marks 

on Facebook

5 years ago

My husband is an 82 year old equine vetinarian who was traveling to Wellington Fl for the horse show. He has COPD. The CDC advised anyone over 80 years old to avoid flying. When I called to cancel the car I was informed that there would be a $50 cancellation fee in spite of the fact that the US is experiencing a pandemic and the cancellation was 3 days before the scheduled pickup date. This is price gouging! We have been members of Avis for over 30 years but will never use Avis again and will suggest to our friends to do lik... read more