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Audi Indianapolis
- Car Dealers
- Indianapolis, IN
About this business
Here at Audi Indianapolis, we pride ourselves on our dedication to customer service and our extensive inventory of new Audi vehicles or pre-owned models. Stop by our dealership, located at 4610-B East 96th Street in Indianapolis, IN, to get started on your search today.
Location details
4610-B E 96th St, Indianapolis, IN, 46240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Service dept is the best of any I have ever gone to!!!
Business response:
Everyone in our Service Department will be pleased to read your comment. It’s a good feeling when auto service goes right. We want every customer to know that feeling. Thanks again, Tony!
Great service and my service advisor was on point. And they provided me with a loaner Audi which made it even better.
Business response:
We’re glad you were pleased with our Service Department. We know how good it feels to find someone you can trust, and we thank you for the kind words!
Great car...excellent service at Indianapolis Audi
Business response:
So nice to get a great comment. Everyone loves a compliment, but in these days of social media, they are more important than ever. Thank you so much.
Hit an Indianapolis pot hole on I-69 near 96th street exit. Fabulous Audi roadside service and I'm now getting my new tire. Highly recommend getting the tire wheel warranty with purchase. They made an inconvenient incident easy pesy. Thanks Audi Indianapolis
Business response:
Thank you. There’s nothing better than a customer who’s pleased, especially when we’ve makes things a little easier on work you didn’t know you’d need.
Would like to be greeted by someone when I walk in rather than be left standing at the door wondering what to do. Eventually someone looks up and then tells me to wait a minute while they finish what they are doing. Not a very pleasant experience and happens every time I go there. Makes me feel like my time doesn’t matter as much as whatever they are doing. Someone to triage at the door would be a pleasant change to the current process.
Business response:
Thank you for your feedback, Theresa. Please accept our sincerest apologies as this is not the high standard of service that we hold ourselves to. We try to do our best, especially when it comes to customer service, and we wish we'd been able to deliver for you. Your suggestion to have someone triage at the door is a great idea! We would like to get in contact with you so we can gain a better understanding as to what went wrong and come up with a permanent solution to this issue. Please contact me directly at 888-670-7742, o... read more
I was told they could fix my car in one day, it took 7. Turns out the tech made a mistake so they had to repair more than the one part they told me about and I had to call twice to find that out myself. I also took my car in for the second part of the oil consumption test. The tech (I don’t know if it’s the same one) doesn’t remember if he put oil in my car. So I had to drive back to have my oil topped off.
Business response:
Thank you for the feedback, Kiarra. We sincerely apologize for the mistakes during your visit with our service department - we assure you this is not the Audi Indianapolis way. I’d like to get in contact with you as soon as possible in order to discuss this further. Please contact me at (888) 670-7742, or rod_ingalis@tomwood.com. Thank you. – Rod Ingalis. GM at Audi Indianapolis.
I have been going to Tow Wood Audi for several years now and have always been treated with respect from the sales and service staff. The staff is professional and very accommodating. I highly recommend this dealership.
Business response:
Thanks for the kind words. Now be sure and tell everyone. We promise we’ll take good care of them, too.
Took my Audi 8 in for 1500 mole service and to check brakes and antena that was not working. They were very generous in getting me a loaner car to use while the antena repair was being made. Trey was professional and informative and kept me apprised of what was happening. I’ve had nothing but wonderful experiences at Audi.
Business response:
We appreciate your positive comments regarding our Service Department. We hope we’ve made a friend--and a permanent customer--in you. We’ll do our best to live up to your review.
Frequently asked questions about Audi Indianapolis
How is Audi Indianapolis rated?
Audi Indianapolis has a 4.7 star rating with 3,293 reviews.
When is Audi Indianapolis open?
Audi Indianapolis is closed now. It will open at 7:30 a.m.
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