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Associa Hawaii
- Property Management
- Kihei, HI
About this business
Associa Hawaii is a community association and property management company based in Hawaii.
Location details
375 Huku Lii Place STE 207, Associa Hawaii, Kihei, HI, 96753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely horrible management company. I have been hounded with false accusation letters and threats of fines because of Waccamaw's gross ineptitude. They are great at driving around and taking pictures of peoples property and sending threatening letters but unfortunately they can't be bothered with matching up the picture with the correct house. This happened 4 times this year. They say they will remove them but they just repeatedly lie. The manager will NEVER return a phone call and the emails are just never answered. ... read more
Where do I start? The pool has been closed two years now, the water leaks in the flower beds have been recently fixed (more like patched) since March, and the plumbers left a disaster, roofs need maintenance, landscaping is maybe twice a year, the passageways between condos are flooded every time it rains. Impossible to reach and/or to get a timely answer, disregard for issues brought fort by homeowners. And all this after paying $269 a month. What a scam!
Business response:
We take all resident concerns very seriously and are sorry to hear that you have had a negative experience. A member of the team will be contacting you directly to go over your account and assist in solving the complaint. We do want to thank you for sharing your experience. It does allow us to review and access our processes and better serve our communities and residents.
Poor customer service skills; deceptive practices. You can never get ahold of anyone for anything. Run the other way!
When we moved in April 2019, we were aware of water damage to our third level loft ceiling and mold was present. We paid 5k for mold remediation. I emailed Associa May 2019 about roof leak. They were aware of previous mold issue. While I understand they pay a roofing company for maintenance, no one held roofers accountable to the third level roof. For 2.5 years it continued to leak, and now we had toxic mold, structural roof damage, and structural damage to all walls and brick down our three levels that are in need of repair... read more
Business response:
Thank you for reaching out to provide this information. We appreciate your concerns and will have a representative reach out to you as soon as possible to discuss your complaint further.
My entire unit of 6 townhomes has been without functioning smoke alarm systems for over one year! And they have done nothing to repair them. The complex had a professional auditer come through two weeks ago to test and he said none were functioning and failed as it did last year.He was going to report it again. No one from the management group has come out to repair.Children are living in this complex. Unlawful!***********************************************************************************************
Business response:
This Association goes through annual inspections of fire alarms. Due to COVID these inspections were suspended. We resumed them this summer/fall (2021) and they actually have been completed. Now, we will be sending a service to make the necessary repairs in the units. If any deficiencies exist, all will be repaired by the end of December 2021. We do this in groups (whole buildings) at one time, not by individual unit, as these are not addressable systems. We work very closely with the **************** *************** on this... read more
Always tricky to get through to the property manager's office (tried email and phone)! Never a prompt response! I get it. We're all busy, life happens, and sometimes, it's hard to find solutions for all problems even if we try to. But this is the third time I'm made to wait for a resolution to our simple request (over two weeks). Is that reasonable?
Business response:
Thank you for reaching out to share your feedback. We appreciate your concerns about communication. We will have a trusted representative reach out to you as soon as possible to discuss your complaint.
I would give them a minus if BBB allows They Charged me twice for a resale package & also adding to it they charged me for the title company requesting them Rose B***** forced me to buy updated resale package with a gap of a month. They are difficult to catch hold of, No one calls back despite of leaving messages and number of emails Hope less company
The lack of communication is unbelievable! It takes weeks for them to get back to you. Right now I am waiting for a response from Lauren L*** about a noise complaint and it has been 3 plus weeks since the last communication. If you had a no star it would be checked.
Business response:
We take all of our customer concerns very seriously. We are sorry to hear that you had a negative experience and that you have had issues with communication. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review.
I keep on being harassed by this company. I have emailed them 5 times, unsubscribed, and they continue to email me. I have nothing to do with them and am ready to get lawyers involved and police for HARRASSING me. Thx ****** *
Frequently asked questions about Associa Hawaii
How is Associa Hawaii rated?
Associa Hawaii has a 1.5 star rating with 238 reviews.
When is Associa Hawaii open?
Associa Hawaii is closed now. It will open tomorrow at 8:00 a.m.
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