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Associa Hawaii
- Property Management
- Kihei, HI
About this business
Associa Hawaii is a community association and property management company based in Hawaii.
Location details
375 Huku Lii Place STE 207, Associa Hawaii, Kihei, HI, 96753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I cannot believe the nightmare I'm going through with the management of this association as well as the board members. Management has gone unresponsive, my account has been turned into collections (charging me for it) when I started questioning where all the late fees were coming from when I never received an initial invoice or any notice of late fees piling up. They never once bothered to send me any invoice, new account number from the property I had recently purchased, or any details on dues along with payment instruction... read more
Business response:
We take all of our customer concerns very seriously, current or former. We are sorry to hear that you had a negative experience. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review.
The worst. They never answer the phone. The follow up is horrendous. They use an app instead of email for notifications such as water being off or the pool closed. They never drained the pool after Covid protocols were lifted. 2 years and almost no pool. They've had black algae in the pool since last summer. Re opened the pool and never drained it again. Now here it is at 100 degrees and they are going to drain it, when they could have done it a month ago. Instead of posting on the pool gate why it was closed, they put it on... read more
Business response:
We take all customer concerns extremely seriously and are sorry to hear that you have had communication issues from the branch. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review, it does make a difference and allows us to better serve our communities and residents.
Associa has a bad habit of not following up on work requests. They do not inspect work done by outside vendors. No attention to details when working on the budget.
Business response:
Thank you for reaching out and providing your feedback. It helps us better understand our customers' concerns and needs and take appropriate action. A member of our team will be contacting you directly to discuss the issues that you have referenced.
Our community has gone through at least four community managers in the few years that I have been on our HOA board. This lack of management and guidance has degraded our community. I have yet to feel like my community is a priority for this management company and hopefully this review can get someone's higher's attention. Until they sort out their issues, go else where. Seriously. My board term is thankfully up this year and hopefully the next Vice President can get a manager who actually cares about our community. As of now... read more
Business response:
Thank you for reaching out and providing your feedback. It helps us better understand our customers' concerns and needs and take appropriate action. A member of our team will be contacting you directly to discuss the issues you have referenced.
Would give negative stars if I could. This company has literally run our neighborhood into the ground. Our community manager out of Raleigh, NC is rude and unprofessional. I had asked for her to clarify some of the financials as they are hard to read/understand she she literally told me to hire an accountant, which I have in writing. They allowed someone who no longer owned a home in here to sign our community into a $65k loan when it had been brought to their attention numerous times he had moved. The community manager call... read more
Extremely poor management of our neighborhood HOA. Won't answer direct questions pertaining to covenants, don't enforce covenant violations and avoid issues rather than deal with them. They are not worth their management fees! This pertains to a Houston team.
Business response:
Thank you for reaching out and providing feedback. It helps us better understand our customer's concerns. A member of our team will be contacting you directly to discuss the issues you have referenced.
My experience with Associa H.R.W has been a nightmare. My community representative is unresponsive and the corporate management above that person has no clue what is happening in individual communities. We had a pest inspector show up at our house unannounced asking to see the perimeter of our house and the garage. When I called corporate, they told me they were unaware of this and suggested I should call the police because they didn't schedule it and I let the inspector in my garage. I tried to call my community manager to ... read more
Business response:
Thank you for reaching out and providing your feedback. It helps us better understand our customer's concerns and needs and take appropriate action. A member of our team will be contacting you directly to discuss the issues you have referenced.
I live in Holly Springs and we have been trying to get HOA documents REQUIRED by the HOA so we can close on our house and it has taken months with no contact. If you want to pay for an HOA company that doesn't do anything or even answer the community members then this one is for you!!!
Business response:
We take all customer concerns extremely seriously and are sorry to hear that you have had communication issues from the branch. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review, it does make a difference and allows us to better serve our communities and residents.
Trying to get the required approval to paint the outside of my house. Denied the first time so resubmitted a second choice. Never heard back. Tried to call and got the automated run around. Called back a second time was able to leave a voice mail. No response. These people are ntot caring. Cotton Wood Properties would be best advised to find some other company to associate with. I am definitely not impressed.
Business response:
We take all customer concerns extremely seriously and are sorry to hear that you have had communication issues with the branch. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review, it does make a difference and allows us to better serve our communities and residents.
Frequently asked questions about Associa Hawaii
How is Associa Hawaii rated?
Associa Hawaii has a 1.5 star rating with 238 reviews.
When is Associa Hawaii open?
Associa Hawaii is closed now. It will open tomorrow at 8:00 a.m.
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