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Associa Hawaii

1.5

About this business

Associa Hawaii is a community association and property management company based in Hawaii. 

Location details

375 Huku Lii Place STE 207, Associa Hawaii, Kihei, HI, 96753, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
ThuClosed
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
1.5238 reviews
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Eugene Z.'s profile image
Eugene Z. 
3 years ago

Well they are lout to get me AGAIN!! I received first of many letters stating that my property was following their rules and regulations, ETC. They notice was based on that picture pointed out that if I did not have my house power washed I would be fined. The next letter that I received the was on Christmas eve stating that i would be fined for not correcting the VIOLATION. The funny thing is they used the same picture on both of those notices. I informed them that I was in the process of making some repairs on the front of... read more

Daja P's profile image
Daja P 
3 years ago

I've been trying to get HOA meeting info for MONTHS. I can never get any one on the phone and rarely get helpful responses via email, IF I get a response. Not sure how they have an A+ when they have 1.3 stars here and 1 star on yelp. They seem like a well funded and run SCAM! 

David C's profile image
David C 
3 years ago

Zero customer service have left 7 or more calls with nobody to answer all call you back. 

Business response:

We take all customer concerns extremely seriously and are sorry to hear that you have had communication issues from the branch. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. 

Ti N.'s profile image
Ti N. 
3 years ago

The ball has been dropped more in dealing with this Associa Management Group hoa Houston than in time square on new years eve. Zero accountability, zero communication, zero resolution. Three years and counting still waiting for resolution...Horrible experience to say the absolute least. It is impossible to give zero stars however that's what is warranted! 

Business response:

Thank you for providing this feedback. We take all customer concerns very seriously, and will have a dedicated team member reach out to you as soon as possible to address your complaints. 

Konstantin S's profile image
Konstantin S 
3 years ago

Complete extortion and racketeering. This association imposing fines on tenants for supposed noise violation with no prove and then sending you a letter that your account has a past due balance of 50$. I wish I had never bought a condo at ****************** Condominium in ***************** **, which is under American Property Management. 

Business response:

American Property Management is responding to the review left by this homeowner at ******************. American Property Management is the management company for this Association. However, we do not make the rules and regulations nor do we make any decisions. The Rules are created by the *****, which every homeowner has been provided and has signed that they have been read, when they purchase at any community we manage. The fine structure is part of the Rules. When are fines assessed to any homeowner, it is a ***** decision ... read more

Marquesa Condominium's profile image
Marquesa Condominium 
3 years ago

Awfull, plain awfull to work with this HOA in Las Vegas. I have had the disgusting opportunity to deal with Associa in Las Vegas. As a multi unit rental property owner, it was a nightmare trying to have their office return my emails, calls and messages for service requests from my tenants. In all fairness, I do not know any HOA in the United States of America that I can actually recommend to anyone, if you are reading this and know a decent HOA located in Vegas, please let me know? 

Carolyn L. G.'s profile image
Carolyn L. G. 
3 years ago

My review is for the Associa Management Group of Houston, Texas. I don't know how Associa gets an A+ rating, as I see all of the reviews here for the Dallas group are all one star! Our HOA has used Associa/ Principal Management Group for many years. As with the other reviewers, it's the same complaint. Communication is terrible and e mail is about the only way to contact our President. Maintenance requests take weeks and months to complete. I lived in my townhome for 22 years, and as the years went by, less and less was done... read more

Keith M's profile image
Keith M 
3 years ago

My TH unit was charged for a service that my unit never received. So as not to cause any waves, I paid my share of the expense that was assessed to each unit. I mistakenly underpaid this service by $4. I never received any delinquent notice until 5 months later. My statement showed that they had assessed my unit penalties of $95 dollars on a $4 underpayment for which I never received any notice about and for a service which my unit never received. 

Bill E's profile image
Bill E 
3 years ago

So far 43 days to issue an estoppel and still not yet issued. Made 18 attempted to contact them and their community archives with no success. I believe the only option is to keep track of all damages caused by their delay then sue them for these damages as it violates FL statutes 720.30851 Estoppel certificates. 

Business response:

Thank you for reaching out to provide this information. We understand your concerns and will have a dedicated representative reach out to you as soon as possible to further address your complaint. 

Frequently asked questions about Associa Hawaii

How is Associa Hawaii rated?

Associa Hawaii has a 1.5 star rating with 238 reviews. 

When is Associa Hawaii open?

Associa Hawaii is closed now. It will open tomorrow at 8:00 a.m. 

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