Associa Hawaii

Eric S 

on BBB

3 years ago

Do NOT hire. Look elsewhere! Hiring Associa is taking one step closer to becoming a self managed HOA. As president of our HOA, I'm writing this review as a warning for others seeking a management company and urging you to stay clear of Associa *******************. We were assigned four different community managers in four years while with Associa. The last one, *******************, is the straw that broke the board members' backs. The blame goes all the way to ******************, Branch President as he refused to release *... read more

Eric S 

on BBB

3 years ago

Do NOT hire. Look elsewhere! Hiring Associa is taking one step closer to becoming a self managed HOA. As president of our HOA, I'm writing this review as a warning for others seeking a management company and urging you to stay clear of Associa *******************. We were assigned four different community managers in four years while with Associa. The last one, *******************, is the straw that broke the board members' backs. The blame goes all the way to ******************, Branch President as he refused to release *... read more

Sean O 

on BBB

3 years ago

I own two condo's where Associa was/is the management company. We fired them from one condo association. Very happy!! Unfortunately, I'm stuck with them on the second property. I just wrote my sixth request. All six have either gone unanswered or answered improperly. Terrible company to deal with. They seem to forget that the association pays them. We are the employer!!! 

Sean O 

on BBB

3 years ago

I own two condo's where Associa was/is the management company. We fired them from one condo association. Very happy!! Unfortunately, I'm stuck with them on the second property. I just wrote my sixth request. All six have either gone unanswered or answered improperly. Terrible company to deal with. They seem to forget that the association pays them. We are the employer!!! 

Valerie F 

on BBB

3 years ago

Called ***** ******** to to report an issue with package theft in the building and she had the nastiest attitude, was very rude, and suggested to rent out a locker outside of the building instead of trying to solve the problem. Very unpleasant first experience with this company 

Valerie F 

on BBB

3 years ago

Called ***** ******** to to report an issue with package theft in the building and she had the nastiest attitude, was very rude, and suggested to rent out a locker outside of the building instead of trying to solve the problem. Very unpleasant first experience with this company 

Jennifer A 

on BBB

3 years ago

A few days ago (in December) we received multiple letters from Associa, our new HOA management company. They apparently added additional assessments in October with NO communication. THEN applied a late fee when it wasn't paid. Of course it was not paid! How could we know about the extra fee in October without a bill or email? For reference, we usually get billed once a year in December. I want to believe this is not a scam to gather "late fees", but am less confident as they continue tp refuse to reply to my query. 

Jennifer A 

on BBB

3 years ago

A few days ago (in December) we received multiple letters from Associa, our new HOA management company. They apparently added additional assessments in October with NO communication. THEN applied a late fee when it wasn't paid. Of course it was not paid! How could we know about the extra fee in October without a bill or email? For reference, we usually get billed once a year in December. I want to believe this is not a scam to gather "late fees", but am less confident as they continue tp refuse to reply to my query. 

Associasucks A 

on BBB

3 years ago

Associa *************** is the absolute worst Zero communication, customer service, and organization. I live at the ****** *************** in ************, ******** and the lack of accountability is horrendous. Every review on here is correct, seems like it doesn't matter who the reps are or the state you're located it. These people are awful and do not live by the companies perceived values. The fact that BBB is giving them an A+ for dealing with customer complains is a big fat joke! No one ever actually reaches out, r... read more