This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Associa Hawaii
- Property Management
- Kihei, HI
About this business
Associa Hawaii is a community association and property management company based in Hawaii.
Location details
375 Huku Lii Place STE 207, Associa Hawaii, Kihei, HI, 96753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This review is concerning the Associa Hawaii office: On March 2, 2022, I received a notification of HOA violation for an area of lawn owned by myself and neighbor. On March 5, 2022, I corrected the violation of my area of the lawn and provided verification. In my formal letter, I wanted to ensure my neighbor had been informed so he could correct his deficiency and avoid myself from receiving a fine for his area. I received a response from Mr. Jeremy Paguirigan that he was aware of my "neighbor's issue." After two weeks, the ... read more
Business response:
Thank you for reaching out and providing your feedback. It helps us better understand our customers' concerns and needs and take appropriate action. A member of our team will be contacting you directly to discuss the issues that you have referenced.
We live in a Condominium development and HOA that has contracted with Prescott Management for maintenance and repairs. Our experience in working with Prescott has been very disappointing. Specifically, their lack of communication with homeowners is just horrid. They don't respond to phone calls, and emails are handled by lower level employees with no authority. Accessing a "decision maker" to get something done in a timely fashion is nearly impossible. I find it incredulous that this firm has a BBB A+ rating. How can consume... read more
Business response:
Thank you for reaching out and providing your feedback. It helps us better understand our customers' concerns and needs and take appropriate action. A member of our team will be contacting you directly to discuss the maintenance issues that you have referenced.
People, I have read several of the complaints and it narrows down Associa needs to removed in position of any property management. Let us all take a stand and make this happen. It is obvious nothing has been done and I am sure you all would agree, it needs to happen NOW. All the complaints line up and narrowed down to no cooperation in communication, follow ups on requests and poor customer services. Let us all come together and take this matter to Supreme Court and get results and resolutions to this matter. I am a member t... read more
Business response:
We take all customer concerns extremely seriously. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review, it does make a difference and allows us to better serve our communities and residents.
My experience with Associa Mid-Atlantic has been poor. They never answer the phone and they never reply to emails. I have been trying to reach Alan T*** (Regional Director) since October with no success. I even attempted to escalate the matter by sending an email to **************** @ associaonline.com and still no response. I regret purchasing a home at ****** Condominiums the HOA and Property Management is not what we expected such horrible service!
Business response:
We take all customer concerns extremely seriously and are sorry to hear that you have had communication issues from the branch. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review, it does make a difference and allows us to better serve our communities and residents.
Horrendous. We have multiple units in Palm Lakes Condo in Margate, FL. The property manager Carol M***** is beyond rude and unprofessional. This is such a shame compared to other employees. Unfortunately she was placed in charge to replace the prior manager.
Business response:
Thank you for providing this information about your experience with Associa. We will have a dedicated team member reach out to you as soon as possible to discuss your concerns in detail, and provide resolution.
If I could give less than one star I would. I have been requesting information regarding our HOA from your Edmond, OK location since January of 2021. I have sent an email every month since January of 2021 requesting information. My emails have been ignored completely or they take months to reply but give no answers. I even mailed a certified letter with my request in August of 2021, which was also ignored. This is the worst customer service I've ever seen.
Business response:
Thank you for reaching out to provide this feedback. We appreciate your concerns, and will have a company representative reach out to you directly as soon as possible to address your complaints.
Company misappropriates funds, provides no written communication, and awful customer service and attitude With the manager .
Business response:
Thank you for bringing these complaints to our attention. A representative will be reaching out to you directly to address your concerns as soon as possible.
Company misappropriates funds, provides no written communication, and awful customer support.
Business response:
Thank you for sharing this feedback with our team. A dedicated representative will be reaching out to you directly to address each of your concerns as soon as possible.
Horrible management company. They never respond to emails, phone calls or in person meetings. Tried to get approval for an exterior modification for a tankless water heater for more than 10 months with no answers whatsoever. I have lost water heat and have had flooding issues on my floor due to said water heater leaks. I will make sure to send any insurance bills from water damage to Associa and Legum and Norman.
Business response:
Legum & Normani is dedicated to our residents and we take your feedback very seriously. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review.
Frequently asked questions about Associa Hawaii
How is Associa Hawaii rated?
Associa Hawaii has a 1.5 star rating with 238 reviews.
When is Associa Hawaii open?
Associa Hawaii is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com