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Associa Hawaii
- Property Management
- Kihei, HI
About this business
Location details
375 Huku Lii Place STE 207, Associa Hawaii, Kihei, HI, 96753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Zero communication, customer service, and organization. This is a management company that takes advantage of the community in which they are supposed to take care of and are terrible to work with. No value-added service to the homeowners. WE HAVE DAMAGES THAT THEY HAVE KNOWN ABOUT SINCE MAY AND HAVE DONE NOTHING ******* *****
Business response:
We take all of our customer concerns very seriously, current or former. I am sorry to hear that you had a negative experience and that you have had issues reaching the branch. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review.
Zero communication, customer service, and organization. This is a management company that takes advantage of the community in which they are supposed to take care of and are terrible to work with. No value-added service to the homeowners. WE HAVE DAMAGES THAT THEY HAVE KNOWN ABOUT SINCE MAY AND HAVE DONE NOTHING ******* *****
Business response:
We take all of our customer concerns very seriously, current or former. I am sorry to hear that you had a negative experience and that you have had issues reaching the branch. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review.
As others have posted, the *************** is extremely non-responsive. It would be better if the answering service said that absolutely under no circumstance would someone return your call than to promise that someone would return your call.
Business response:
We take all customer concerns extremely seriously and are sorry to hear that you have had communication issues from the branch. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review, it does make a difference and allows us to better serve our communities and residents.
As others have posted, the *************** is extremely non-responsive. It would be better if the answering service said that absolutely under no circumstance would someone return your call than to promise that someone would return your call.
Business response:
We take all customer concerns extremely seriously and are sorry to hear that you have had communication issues from the branch. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review, it does make a difference and allows us to better serve our communities and residents.
Associa is the absolute worst in every aspect. Zero communication, customer service, and organization. I live at the ************** Condos (I rent the unit from the owner), and they NEVER answer emails or phone calls and seem as if they are never in the office. My unit flooded in June of 2022 and was infested with large amounts of black mold due to negligence of the **** I live on the ground floor, and the **** drain line for our unit and all the units above us clogged and had overflown into the entire unit while I was out o... read more
Business response:
Thank you for reaching out and providing your feedback. It helps us better understand our customers' concerns and needs and take appropriate action. A member of our team will be contacting you directly to discuss the issues that you have referenced.
Associa is the absolute worst in every aspect. Zero communication, customer service, and organization. I live at the ************** Condos (I rent the unit from the owner), and they NEVER answer emails or phone calls and seem as if they are never in the office. My unit flooded in June of 2022 and was infested with large amounts of black mold due to negligence of the **** I live on the ground floor, and the **** drain line for our unit and all the units above us clogged and had overflown into the entire unit while I was out o... read more
Business response:
Thank you for reaching out and providing your feedback. It helps us better understand our customers' concerns and needs and take appropriate action. A member of our team will be contacting you directly to discuss the issues that you have referenced.
Sadly, the one-star reviews are all correct. Our HOA in ********* switched to Associa Chicagoland at the beginning of this year, and I was excited considering their upgrade in technology (e.g. **************** page). At the beginning, it did seem like they wanted to try and make it a smooth transition for new customers like myself. But then came the awful customer service (or lack of it). I'm not a high maintenance person; the past 7 months I've only had a couple issues, and 2 have been excessively delayed in resolution: 1 p... read more
Business response:
Thank you for reaching out and providing your feedback. It helps us better understand our customers' concerns and needs and take appropriate action. A member of our team will be contacting you directly to discuss the issues that you have referenced.
Sadly, the one-star reviews are all correct. Our HOA in ********* switched to Associa Chicagoland at the beginning of this year, and I was excited considering their upgrade in technology (e.g. **************** page). At the beginning, it did seem like they wanted to try and make it a smooth transition for new customers like myself. But then came the awful customer service (or lack of it). I'm not a high maintenance person; the past 7 months I've only had a couple issues, and 2 have been excessively delayed in resolution: 1 p... read more
Business response:
Thank you for reaching out and providing your feedback. It helps us better understand our customers' concerns and needs and take appropriate action. A member of our team will be contacting you directly to discuss the issues that you have referenced.
We inherited a a ***** *********** ***** Assc) that is managed by ************** group with the parent company being Associa out of *****. This ***** is located in ****** **********. They are totally incompetent and we are one step away from executing legal action against them. We updated the condo for sale. We had a buyer instantly. We lost the buyer because the management company mentioned here did not get our resale papers to ** in time. Our buyers walked so we lost the sale. We paid over 300$ to them for this document. N... read more
Business response:
We are dedicated to our residents and we take your feedback very seriously. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review.
Frequently asked questions about Associa Hawaii
How is Associa Hawaii rated?
Associa Hawaii has a 1.5 star rating with 238 reviews.
When is Associa Hawaii open?
Associa Hawaii is closed now. It will open at 8:00 a.m.
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