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Associa Hawaii
- Property Management
- Kihei, HI
About this business
Associa Hawaii is a community association and property management company based in Hawaii.
Location details
375 Huku Lii Place STE 207, Associa Hawaii, Kihei, HI, 96753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I can identify with the other reviews that I have read. There should be an investigation on Associa. My account has been with their attorney for over a year for a missed payment which i have provided proof that it wasnt my fault that they attempted to cash my online banking check 3 months after they received it and claimed that my check was returned ( which it wasnt ) They have also stalled and are looking for all excuses to not approve my tenant so that eventually they can put a lien on my property. The worst management com... read more
Business response:
We take all resident concerns very seriously and are sorry to hear that you have had a negative experience with our branch. A member of the team will be contacting you directly to go over your account and assist in solving the complaint. We do want to thank you for sharing your experience. It does allow us to review and access our processes and better serve our communities and residents.
I live in Miami Florida and I usually do not leave reviews about businesses but all the frustration Associa put me through I was obligated to do so.This company is not very helpful when it comes to condominium residents. They take weeks before they answer my emails, they provided confusing answers... For example , I get stuck with a huge water bill due to their incompetence. They don't care about condominium residents.
Business response:
Thank you for taking the time to submit a review regarding your service with Associa. We are sorry to hear that you have been experiencing communication issues and problems with your water bill. As you know, a dedicated Associa team member reached out to discuss the nature of our agreement with your community's association board. As explained, our team handles only the financial operations of your association; we do not have the authority to handle repair work, but despite our limited role, our team went the extra mile to en... read more
Put simply, my experience working with sudler and namely Marsha Williams was terrible. There was numerous instances where I wondered if they realized our building and its residents were their clients. If you asked for something from Sudler, Marsha’s response would be a combination of delayed, rude, and incomplete. Something as simple as a few sections of a lender questionnaire was like I had asked for the NASA launch codes. When we spoke she would be short with me, with a tone that made it clear she was unhappy to be working... read more
This company loves to fee you. If you have a violation and fix it in time but do not notify them you may have a fine upto $2500. Just because you forget to tell them. This is crazy.
Business response:
Thank you for taking the time to reach out and provide information about your experience with our team. A dedicated branch representative will be contacting you as soon as possible to discuss, in detail, any issues you are experiencing.
Do not care about communities. They are only concerned with profit. A property manager by the name of Rachel L**** deems it fit to allow the board to bully homeowners over simple things like using extension cords for outside décor. My advice, never buy in a community with an HOA or Associa ran. The American dream should be homeowners living in peace and autonomy, not having to pay others to tell you how to live. Besides that, the trash/dumpster situation in this community has always been a problem.
Business response:
Associa Tennessee is dedicated to providing outstanding customer service for our residents. We are sorry to hear that you are having a negative experience. A dedicated team member will be reaching out to you directly to address any concerns you may have. Thank you for reaching out, we look forward to speaking with you.
The management company just takes HOA fees without fulfilling their management requirements. Homeowner comments or questions in the neighborhood forum are not answered AT ALL! I finally sent a question directly, rather than through the forum, about the HOA budget. It had been raised 10% with no explanation as to what costs increased. When I email to ask why they increased the dues, I was basically told because they can. When I then asked specifically what had changed to cause the increase, I was told residents would receive ... read more
Business response:
I own a home in the Associa community of Braxton Village in Hope Mills, NC. This contact is listed as the home office of the business. My specific comments can be found with the Fayetteville office. I've requested a list of actual expenditures for 2020 that justifies the 10% increase in HOA dues for 2021. Instead, I was sent a reply that explains what a budget is and the purpose of having one. I was also called by phone and told 2020 expenditures would be available for homeowners on the website within a week. That was a mont... read more
They are trying to charge at late fee in HOA fees when I have confirmation of delivery date. I need them to correct our account ASAP.
Business response:
Thank you for reaching out and sharing your experience. A dedicated member of our team will be contacting you directly to go over your account and assist in solving the complaint as soon as possible.
Sudler property Management Group is the worst property management group!!!! I moved into 600 N Dearborn St a little over a year ago. I had moved into a unit with a 600 sq foot terrace and realized my railings swayed back and forth so much it was very dangerous seeing we lived on the 6th floor. I contacted management 3 times over 8 months asking for this to be fixed and was ignored. I made one phone call to the alderman and filed a complaint. With in 4 hours I was sent an email asking if I would be home tomorrow so a outside ... read more
Business response:
Mr. ******* is gravely mistaken and uninformed. He is blaming things on us that are not within our control or within the requirements/laws of the Illinois Condominium Act. I have reviewed the complaint submitted by Mr. Dan ******* and am responding accordingly to each concern that he has expressed: Spigot On March 9, 2020, Mr. ******* emailed the property manager, Maggie ***** with several issues he wanted to address, one of which was his spigot leaking. Ms. ***** responded as follows: “The spigot is part of the limited comm... read more
It has been over 4 months that I have been trying to resolve an issue with our office which was a mistake on their part. Initially they sent over the wrong amount at closing which meant it left a balance on the account when we took ownership, it took two months for that issue to be taken care of, but in that time they continued to tack on fees onto our account for a balance that was not ours. $104.25 of fees that were not supposed to be charged to us because Aquanetta that worked at the main office neglected to put our resid... read more
Business response:
We take all customer concerns extremely seriously and are sorry to hear that you have had customer service issues with the branch. A member of our team will be contacting you directly to assist in resolving your complaint as soon as possible. Thank you for taking the time to post a review.
Frequently asked questions about Associa Hawaii
How is Associa Hawaii rated?
Associa Hawaii has a 1.5 star rating with 238 reviews.
When is Associa Hawaii open?
Associa Hawaii is closed now. It will open tomorrow at 8:00 a.m.
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