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Associa Hawaii
- Property Management
- Kihei, HI
About this business
Associa Hawaii is a community association and property management company based in Hawaii.
Location details
375 Huku Lii Place STE 207, Associa Hawaii, Kihei, HI, 96753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My rating would actually be a negative rating if it was allowed. There is absolutely no customer service, no training on resolution of issues, and I can't seem to find someone who wants to help resolve an issue. They've been double charging my HOA fees because of an error they made, told me in February it was resolved and the account was updated, and I've been double charged the last 3 months as well. When I contacted our community manager, his response was I'm double paying, not being double charged. WHY IN THE WORLD WOULD ... read more
Business response:
Thank you for reaching out and providing your feedback. It helps us better understand our customers' concerns and needs and take appropriate action. A member of our team will be contacting you directly to discuss your account in detail and to address the concerns you have mentioned here.
If I could give a negative rating I would. They manage my Condo. The Condo I bought 6 months ago at auction. I don't have an account number, I can't drop off payment and they haven't given me a viable way to pay. So they sent me to collections for non payment. I paid it off and payed in advance. Unfortunately I still don't have an account number. I bough the unit in November of last year, it is a few days to June. They haven't literally not told me what is going on. I had to find my Board members because they wouldn't tell m... read more
Business response:
Thank you for reaching out to provide this feedback. We are sorry to hear that you have had a negative experience with this branch. A dedicated representative from our team will be reaching out to you directly as soon as possible, to discuss your complaint in detail.
I've been in business for almost 20 years and worked with many different HOAs and management companies. This one is by far the worst. They despise the homeowners they represent and despise small businesses trying to operate under their heavy thumb. Further, they go out of their way to harm even the smallest business owner with exorbitant rules and fines. They wield their unearned but granted power. Who knows where their "fine" earnings actually go. I'd entrust all of my money to Bernie M. before I'd trust this company with m... read more
This is about the Brentwood, TN branch. I just closed on the sale of my Mom's home and moved her to an assisted living facility. Associa charged the closing attorney $280.80 for HOA Statement on Account and $225.00 for Legacy Account Closure Fee. That was $580.80 that my mom had to pay. I have been in the accounting business for more than 40 years and to do the above work at the max would have taken 30 minutes. I have never seen fees like this, nor had my real estate agent that has been selling real estate for more than 35 y... read more
Business response:
Thank you for reaching out and providing your feedback. It helps us better understand our customers' concerns and needs and take appropriate action. A member of our team will be contacting you directly to discuss the issues that you have referenced.
They do a wonderful job. Great people to work with.
Business response:
Thank you for taking the time to share your positive experience with us. We are dedicated to our clients and look forward to continuing to serve you and your community in the future. Have a wonderful day!
never finish the job.. these people took trees out almost 2 years ago,and never finished the job.after e-mailing them,and calling them i gave up.i guess its just going to look bad.now, we have another problem,and getting these people to communicate is like pulling teeth.
Business response:
We take all customer concerns extremely seriously and are sorry to hear that you have had communication issues from the branch. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review, it does make a difference and allows us to better serve our communities and residents.
After this management, took our building, Dublin terrace Condominiums Denver. we thought it would be better, but it turned out worse, they do not give maintenance to the building, we pay a lot of money HOA, nothing more so that they come to do vacuum once a week. They took money from the owners of their bank account for a special assignment, without any notice from e-mails, or postal service. can one speak to social media, or the Colorado, HD offices?I have sent photos E-mail of my problem and nobody has answered me
Business response:
Associa Colorado appreciates you taking the time to post a review, and are sorry to hear that you have had a negative experience with our branch. A member of our team will be contacting you directly to go over your account and assist in resolving your complaint.
I have found the CMC Management (especially at the Savoy at the Reston Town Center) to be unprofessional and self interested. Moreover, I have found that the Company itself will not take corrective action against such practices if they feel admission is against their self-interest. Instead, they get nasty while apparently trying to obscure valid complaints in order to paint a rosier picture, to include putting boiler plate responses on negative reviews stating disingenuous concern and referring one to their customer service ... read more
Business response:
Thank you for reaching out to provide your feedback. CMC strives to provide the best customer service in the industry, so we take concerns like yours very seriously. A dedicated team member will be reaching out to you directly to resolve your complaint.
The HOA that is in our neighborhood is through Associa. Associa is very hard to get ahold of and they tend to sweep things under the rug instead of dealing with them head on. I have had to contact them over and over regarding a release of a lien that was placed on my property for fees that I owed and were PAID IN FULL. They deal with a law firm who will not return calls nor take care of the paperwork once a debt has been paid and this creates a problem for the person who has paid the debt. They are very quick to place a lien... read more
Business response:
We appreciate you taking the time to provide your experience, as we strive to provide the best customer service in the industry. We are sorry to hear that you have had issues with our branch. A dedicated team member will be reaching out to you directly to review your issues and resolve your complaint.
Frequently asked questions about Associa Hawaii
How is Associa Hawaii rated?
Associa Hawaii has a 1.5 star rating with 238 reviews.
When is Associa Hawaii open?
Associa Hawaii is closed now. It will open tomorrow at 8:00 a.m.
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