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Associa Hawaii
- Property Management
- Kihei, HI
About this business
Location details
375 Huku Lii Place STE 207, Associa Hawaii, Kihei, HI, 96753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Associa *************** is the absolute worst Zero communication, customer service, and organization. I live at the ****** *************** in ************, ******** and the lack of accountability is horrendous. Every review on here is correct, seems like it doesn't matter who the reps are or the state you're located it. These people are awful and do not live by the companies perceived values. The fact that BBB is giving them an A+ for dealing with customer complains is a big fat joke! No one ever actually reaches out, r... read more
Business response:
We are dedicated to our residents and we take your feedback very seriously. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review.
What a joke of a company. Keeps sending me fake late charges, even though I sent them copy of a check being cashed waaaay before deadline. Guess what...nobody answers phone or emails, even emergency one. I am getting a lawyer
Business response:
Thank you for reaching out and providing your feedback. It helps us better understand our customers' concerns and needs and take appropriate action. A member of our team will be contacting you directly to discuss the issues that you have referenced.
What a joke of a company. Keeps sending me fake late charges, even though I sent them copy of a check being cashed waaaay before deadline. Guess what...nobody answers phone or emails, even emergency one. I am getting a lawyer
Business response:
Thank you for reaching out and providing your feedback. It helps us better understand our customers' concerns and needs and take appropriate action. A member of our team will be contacting you directly to discuss the issues that you have referenced.
I wish I could leave a zero star review. I received a fraudulent complaint, and after providing Associa with proof from our bylaws as well as sharing the discussion I had with the fire department, I was spoken down to and disregarded. ******* ****** is the most disrespectful and rude person to deal with. She has shown herself to have no regard for home owners that have experienced adversity as it pertains to diversity, ethnic background and sexual orientation and in fact protects those individuals that exhibit bigoted behavi... read more
I wish I could leave a zero star review. I received a fraudulent complaint, and after providing Associa with proof from our bylaws as well as sharing the discussion I had with the fire department, I was spoken down to and disregarded. ******* ****** is the most disrespectful and rude person to deal with. She has shown herself to have no regard for home owners that have experienced adversity as it pertains to diversity, ethnic background and sexual orientation and in fact protects those individuals that exhibit bigoted behavi... read more
I have been trying for years to pay my ***************. None of their people are helpful. Their TownSquare app is awful!!! It is not user friendly at all :( They accumulate charges and fees and don't really seem to care that you are trying to pay but can't through any of the normal methods that others allow. I even tried to auto pay and do bank draft, but neither was effective. Their app takes the money 5 days too late and won't let you pay on any other day. Then they charge you a $20 handling fee (I have no idea what they a... read more
Business response:
We are dedicated to our residents, and we take your feedback very seriously. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review.
I have been trying for years to pay my ***************. None of their people are helpful. Their TownSquare app is awful!!! It is not user friendly at all :( They accumulate charges and fees and don't really seem to care that you are trying to pay but can't through any of the normal methods that others allow. I even tried to auto pay and do bank draft, but neither was effective. Their app takes the money 5 days too late and won't let you pay on any other day. Then they charge you a $20 handling fee (I have no idea what they a... read more
Business response:
We are dedicated to our residents, and we take your feedback very seriously. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review.
This company is a joke. They never have your best interest at heart. ***** ******* and ****** ******** retold a residents experience to our HOA board members and laughed while she shared her concerns. They are unprofessional and uneducated on how to deal with residents and handle concerns. These two women are ***** and should be removed from their roles, they do nothing for the properties they represent.
Business response:
We appreciate you taking the time to provide your experience, as we strive to provide the best customer service in the industry. I am sorry to hear that you have had a negative experience with our branch. A dedicated team member will be reaching out to you directly to review your issues and resolve your complaint.
This company is a joke. They never have your best interest at heart. ***** ******* and ****** ******** retold a residents experience to our HOA board members and laughed while she shared her concerns. They are unprofessional and uneducated on how to deal with residents and handle concerns. These two women are ***** and should be removed from their roles, they do nothing for the properties they represent.
Business response:
We appreciate you taking the time to provide your experience, as we strive to provide the best customer service in the industry. I am sorry to hear that you have had a negative experience with our branch. A dedicated team member will be reaching out to you directly to review your issues and resolve your complaint.
Frequently asked questions about Associa Hawaii
How is Associa Hawaii rated?
Associa Hawaii has a 1.5 star rating with 238 reviews.
When is Associa Hawaii open?
Associa Hawaii is closed now. It will open at 8:00 a.m.
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