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Associa Hawaii
- Property Management
- Kihei, HI
About this business
Location details
375 Huku Lii Place STE 207, Associa Hawaii, Kihei, HI, 96753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Billing issues. Their ledger systems are antiquated and no real explanation given for why my bill is a lot larger . Rude management that does not return calls or emails unless you badger them. Supposedly they work for the residents since its our dues thst pay their salaries ultimately but they are condescending and dishonest
Business response:
First, accusing us of being dishonest is slanderous unless proven to be factual. which it is not. Such a comment jeopardizes our reputation, and we take this type of accusation very seriously. This client has received an accurate detailed ledger of her account. Her emails have been responded within a reasonable amount of time and this customer continues to go out of her way to badger our valued staff. We have attempted to explain the accounting to her several times and we just keep going around in circles. We are very sorry ... read more
Billing issues. Their ledger systems are antiquated and no real explanation given for why my bill is a lot larger . Rude management that does not return calls or emails unless you badger them. Supposedly they work for the residents since its our dues thst pay their salaries ultimately but they are condescending and dishonest
Business response:
First, accusing us of being dishonest is slanderous unless proven to be factual. which it is not. Such a comment jeopardizes our reputation, and we take this type of accusation very seriously. This client has received an accurate detailed ledger of her account. Her emails have been responded within a reasonable amount of time and this customer continues to go out of her way to badger our valued staff. We have attempted to explain the accounting to her several times and we just keep going around in circles. We are very sorry ... read more
I am the treasurer with an HOA that Associa is supposed to manage. They are 8 months behind on providing us with financial statements, several invoices have not been timely paid, assistance with managing our projects has been limited along with other requests which are unfulfilled. We have verbally expressed our dissatisfaction for several months and asked for improvement. We wish to have our contract terminated. Because our requests have not been made in writing, they will not terminate. Why would a company wish to be tied ... read more
Business response:
Thank you for reaching out and providing your feedback. It helps us better understand our customers' concerns and needs and take appropriate action. A member of our team will be contacting you directly to discuss the issues that you have referenced.
I am the treasurer with an HOA that Associa is supposed to manage. They are 8 months behind on providing us with financial statements, several invoices have not been timely paid, assistance with managing our projects has been limited along with other requests which are unfulfilled. We have verbally expressed our dissatisfaction for several months and asked for improvement. We wish to have our contract terminated. Because our requests have not been made in writing, they will not terminate. Why would a company wish to be tied ... read more
Business response:
Thank you for reaching out and providing your feedback. It helps us better understand our customers' concerns and needs and take appropriate action. A member of our team will be contacting you directly to discuss the issues that you have referenced.
From the very beginning when our condo switched to Associa, there was drama. They lost two of my direct deposit forms that I mailed- the first with their actual envelope. The accounting department doesn't return calls. We have never been informed when a repair has been made to a utility and we can resume using it, such as AC or water, despite asking them to follow this guideline that the management company is supposed to follow. They haven't posted our HOA meeting notes for the past SIX MONTHS. They say our key fobs are work... read more
From the very beginning when our condo switched to Associa, there was drama. They lost two of my direct deposit forms that I mailed- the first with their actual envelope. The accounting department doesn't return calls. We have never been informed when a repair has been made to a utility and we can resume using it, such as AC or water, despite asking them to follow this guideline that the management company is supposed to follow. They haven't posted our HOA meeting notes for the past SIX MONTHS. They say our key fobs are work... read more
Probably the worst customer service i have ever dealt with. They never respond to emails. Takes weeks to get a call back. Say they will fix your issue, then a couple weeks go by and nothing is fixed or handled. Supposed to power wash our homes every year. They have done it once in the past 4 years. They were supposed to paint all of our front doors and shutters last year. Still hasnt happened yet. HORRIBLE HOA.
Business response:
We are dedicated to our residents and we take your feedback very seriously. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review.
Probably the worst customer service i have ever dealt with. They never respond to emails. Takes weeks to get a call back. Say they will fix your issue, then a couple weeks go by and nothing is fixed or handled. Supposed to power wash our homes every year. They have done it once in the past 4 years. They were supposed to paint all of our front doors and shutters last year. Still hasnt happened yet. HORRIBLE HOA.
Business response:
We are dedicated to our residents and we take your feedback very seriously. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review.
Aa oceanfront condos and rentals has poor customer service. Gave them 29 days notice to cancel my trip due to a medical emergency. They refused to give me a fill refused a full refund. Unfortunate things come up! Don't rent from them!!
Frequently asked questions about Associa Hawaii
How is Associa Hawaii rated?
Associa Hawaii has a 1.5 star rating with 238 reviews.
When is Associa Hawaii open?
Associa Hawaii is closed now. It will open at 8:00 a.m.
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