Associa Hawaii

Ernest K 

on BBB

2 years ago

Where's the 0 star rating? I have called them and emailed them a few times. I have waiting months in between in order to give them enough time to respond to others. It's now been 3 months since first contact when I was told that I would be given a call back. This has been once of the worst customer experiences I've experienced. Ironically, it's been so I can figure out how to pay them. They don't return calls or emails in a timely manner and have charged me ridiculous fees for not paying when all I've been trying to do is pa... read more

Claudia B 

on BBB

2 years ago

As a HOA board member, let me warn you about hiring Associa. We listened to the sales person and were impressed. Immediately after signing the contract, the problems started. In two years, they never answered the phone, rarely responded to emails and dropped the ball on every responsibility other than providing Town Square to communicate to our subdivision. After a few months of experiencing their lack of service, the board unanimously wanted to fire them, but decided it would be a major hassle and expensive due to attorneys... read more

Claudia B 

on BBB

2 years ago

As a HOA board member, let me warn you about hiring Associa. We listened to the sales person and were impressed. Immediately after signing the contract, the problems started. In two years, they never answered the phone, rarely responded to emails and dropped the ball on every responsibility other than providing Town Square to communicate to our subdivision. After a few months of experiencing their lack of service, the board unanimously wanted to fire them, but decided it would be a major hassle and expensive due to attorneys... read more

Monica A 

on BBB

2 years ago

This is a complaint against the Heron Bay Condominium C/O Associa Chicagoland. It has been 3 weeks since I called with an emergency with rain coming into my garage linked to the beams installed by a vendor that the association sent out. I have talked to ***************************** who is rude and has given us no help. The drywalls in the garage have been soaked and I requested part of the walls be removed for because of mold issues since they never sent anyone to dry and those walls have been wet for weeks now. Per IICRC t... read more

Melissa K 

on BBB

2 years ago

Are you looking for a management company that takes there time before getting stuff done, like five months to get a window AC unit installed in your guard house? Are you looking for a company that doesn't mind waiting months or even years to correct your HOA annual fee statements even after the Board has told you multiple times that Associa was incorrectly billing homeowners? Would you prefer to have all your contracted work be quoted to their partner company immediately and have delays getting other quotes? Congratulations.... read more

Melissa K 

on BBB

2 years ago

Are you looking for a management company that takes there time before getting stuff done, like five months to get a window AC unit installed in your guard house? Are you looking for a company that doesn't mind waiting months or even years to correct your HOA annual fee statements even after the Board has told you multiple times that Associa was incorrectly billing homeowners? Would you prefer to have all your contracted work be quoted to their partner company immediately and have delays getting other quotes? Congratulations.... read more

Monica A 

on BBB

2 years ago

This is a complaint against the Heron Bay Condominium C/O Associa Chicagoland. It has been 3 weeks since I called with an emergency with rain coming into my garage linked to the beams installed by a vendor that the association sent out. I have talked to ***************************** who is rude and has given us no help. The drywalls in the garage have been soaked and I requested part of the walls be removed for because of mold issues since they never sent anyone to dry and those walls have been wet for weeks now. Per IICRC t... read more

Robert B 

on BBB

2 years ago

I would not recommend.The words difficult and burdensome come to mind. 

Robert B 

on BBB

2 years ago

I would not recommend.The words difficult and burdensome come to mind.