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Associa Hawaii
- Property Management
- Kihei, HI
About this business
Associa Hawaii is a community association and property management company based in Hawaii.
Location details
375 Huku Lii Place STE 207, Associa Hawaii, Kihei, HI, 96753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My car was towed illegally for unscheduled maintenance on the property. No attempt was made to reach me. When I called to ask what the company policy was for this situation I was placed on hold for a half hour and told I needed to pay over a hundred dollars to file a complaint. I would recommend taking you business elsewhere. If your in the market for a condo make sure these guys arent managing the property.
Business response:
Thank you for reaching out and providing information about your experience. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible.
They ****. I didnt want to pay directly from my bank any longer they charged me 130 in returned fees. I had written a check to rent out community ******** instead of cashing it. They tacked the cost into my HOA fees and fined me for late payment. I called the local office spoke with the manager. She told me to go direct on town square the portal to make payments. And she kept closing out every single inquiry I put on there.
Business response:
Thank you for reaching out and providing your feedback. It helps us better understand our customers' concerns and needs and take appropriate action. A member of our team will be contacting you directly to discuss the issues that you have referenced.
The worse community management company Ive ever had to deal with. They farm jobs out yo foreign countries because its cheaper than hiring Americans. I cant get a return phone call for a question I have. When you ask who is in charge they say the community manager, which ours quit and all their foreign customer service reps say its ********************** who no longer works there. You cant get any contact information to reach out to upper management. When you ask who is in charge of Associa ******** as a company they refuse t... read more
Business response:
We are dedicated to our residents and take your feedback very seriously. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review.
I'm considering moving just to get away from this ridiculous association. I have been fined for parking my vehicle in my own driveway, warned about dropping a cigarette **** on the sidewalk, and most recently, fined $1000 for missing an appointment to have my dryer vent cleaned. No one seems to think that this is a problem. Reaching anyone to even discuss the issue is virtually impossible.
Business response:
We are dedicated to our residents and we take your feedback very seriously. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review.
This might be the worst customer service I have ever experienced. I have been in my condo since **** and the board switched to ***** Mgmt in 2022. No one answers the phone ever, if you leave a message you will most likely get an email if anything at all. They sent out a letter for a special assessment for $800 on 8/4/22 and expected it to be paid by 8/30/22 or there charges and if you selected to pay over time, there was a fee, something our previous management company never did, where does the extra money go?? The *** was r... read more
Business response:
We take all customer concerns extremely seriously and are sorry to hear that you have had communication issues from the branch. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible. Thank you for taking the time to post a review, it does make a difference and allows us to better serve our communities and residents.
This company's customer service is missing in action and they appear to lack the basic infrastructure to track homeowners' accounts, but what' worst is that they will lie to you with no consequence. Calling their number is a waste of time so it is impossible to solve any problem with your account. In Jan 2023, I paid directly to L&N because I could not get confirmation that the account change on my direct debit had been set up. Unfortunately, it posted twice so I disputed one of the payments with my bank for which L&M charge... read more
Business response:
Thank you for reaching out and providing information about your experience. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible.
Appalled at the lack of help from Catharine ******** also had difficulty with ***** ******* They seemed to find joy in making things difficult and not answering simple questions relevant to living in communities they are in charge of.
Business response:
Thank you for reaching out and providing information about your experience. We are sorry to hear you are having an issue with receiving a timely response from the branch. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible.
I am a owner in a 39 unit **mplex , I have owned for 23 years and Associa have been managing for about 5 years . I have been told false rules and By Laws by a Associa employee such as my guest can't use the pool . I have tried there online payment process and it notified me it it was unavailable I was at their office and had a employee try to help me make a payment with no success . The failed to get our electrical panels replaced after the **mmunity voted to do so then a employee told me the problem was in my **ndo which wa... read more
Business response:
Thank you for reaching out and providing information about your experience. A member of our team will be contacting you directly to assist in resolving the complaint as soon as possible.
POSTED: FEB 9 2023. THE DUMP AT *********. ******* I have lived in this building for 16 yrs,,, and have watched the lack of maintenance ***** my property value in comparison to well managed properties in the neighbourhood. WHERE IS THE SETTLEMENT FOR THE DAMAGES TO MY CAR ( 2nd time damaged by the leaking pool/hot tub. Ceiling collapsed over my car in Sept 2022 and in December a second ceiling collapsed over the second spot ) , I UNDERSTAND THE HOT TUB IS INOPERABLE YET AGAIN, HOPEFULLY THIS WAS THE SOLUTION TO THE LEAK... read more
Business response:
Thank you for reaching out and providing your feedback. It helps us better understand our customers' concerns and needs and take appropriate action. A member of our team will be contacting you directly to discuss the maintenance issues that you have referenced.
Frequently asked questions about Associa Hawaii
How is Associa Hawaii rated?
Associa Hawaii has a 1.5 star rating with 238 reviews.
When is Associa Hawaii open?
Associa Hawaii is closed now. It will open tomorrow at 8:00 a.m.
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