Associa Hawaii

Claudia B 

on BBB

2 years ago

As a HOA board member, let me warn you about hiring Associa. We listened to the sales person and were impressed. Immediately after signing the contract, the problems started. In two years, they never answered the phone, rarely responded to emails and dropped the ball on every responsibility other than providing Town Square to communicate to our subdivision. After a few months of experiencing their lack of service, the board unanimously wanted to fire them, but decided it would be a major hassle and expensive due to attorneys... read more

Monica A 

on BBB

2 years ago

This is a complaint against the Heron Bay Condominium C/O Associa Chicagoland. It has been 3 weeks since I called with an emergency with rain coming into my garage linked to the beams installed by a vendor that the association sent out. I have talked to ***************************** who is rude and has given us no help. The drywalls in the garage have been soaked and I requested part of the walls be removed for because of mold issues since they never sent anyone to dry and those walls have been wet for weeks now. Per IICRC t... read more

Melissa K 

on BBB

2 years ago

Are you looking for a management company that takes there time before getting stuff done, like five months to get a window AC unit installed in your guard house? Are you looking for a company that doesn't mind waiting months or even years to correct your HOA annual fee statements even after the Board has told you multiple times that Associa was incorrectly billing homeowners? Would you prefer to have all your contracted work be quoted to their partner company immediately and have delays getting other quotes? Congratulations.... read more

Robert B 

on BBB

2 years ago

I would not recommend.The words difficult and burdensome come to mind. 

Paru T 

on BBB

2 years ago

Billing issues. Their ledger systems are antiquated and no real explanation given for why my bill is a lot larger . Rude management that does not return calls or emails unless you badger them. Supposedly they work for the residents since its our dues thst pay their salaries ultimately but they are condescending and dishonest 

Donna C 

on BBB

2 years ago

I am the treasurer with an HOA that Associa is supposed to manage. They are 8 months behind on providing us with financial statements, several invoices have not been timely paid, assistance with managing our projects has been limited along with other requests which are unfulfilled. We have verbally expressed our dissatisfaction for several months and asked for improvement. We wish to have our contract terminated. Because our requests have not been made in writing, they will not terminate. Why would a company wish to be tied ... read more

Leah C 

on BBB

2 years ago

From the very beginning when our condo switched to Associa, there was drama. They lost two of my direct deposit forms that I mailed- the first with their actual envelope. The accounting department doesn't return calls. We have never been informed when a repair has been made to a utility and we can resume using it, such as AC or water, despite asking them to follow this guideline that the management company is supposed to follow. They haven't posted our HOA meeting notes for the past SIX MONTHS. They say our key fobs are work... read more

Nicole C 

on BBB

2 years ago

Probably the worst customer service i have ever dealt with. They never respond to emails. Takes weeks to get a call back. Say they will fix your issue, then a couple weeks go by and nothing is fixed or handled. Supposed to power wash our homes every year. They have done it once in the past 4 years. They were supposed to paint all of our front doors and shutters last year. Still hasnt happened yet. HORRIBLE HOA. 

Sophia J B 

on BBB

2 years ago

Aa oceanfront condos and rentals has poor customer service. Gave them 29 days notice to cancel my trip due to a medical emergency. They refused to give me a fill refused a full refund. Unfortunate things come up! Don't rent from them!!