Aptive Environmental

Erin B 

on BBB

5 years ago

Josh M was fantastic! He addressed every area of concern we had. He had great advice and was very professional. 

Tiffany 

on BBB

5 years ago

DO NOT USE THIS COMPANY FOR YOU PEST REMOVAL!! I live in Conyers, GA. Aptive doesn't call prior to coming to verify the inside of your home needs to be treated along with the outside. They don't treat crawl spaces or attics, and don't treat the whole house. They also like to no call know show on appointment that have been verified via text, call, and e-mail. It's hard to contact the corporate office to file a complaint!! 

Keshava P 

on BBB

5 years ago

We had the first service for insects which was good and the technician did a good job and was very friendly. The second service was supposed to be a month later, I have called the phone number 4-5 times to schedule the visit and am not able to reach an agent after being on on hold for 30-40 mins each time. There is no email option to reach them except the phone number. But if I enter their website and say I need a new service, they are calling me in 5 mins. But they say they are sales people and I need to call the local numb... read more

Phynisha M 

on BBB

5 years ago

I’ve had 2 services. Both were terrible. The 2nd time one of the techs showed up in dirty street clothes instead of an uniform so I only had him do the exterior of my house. I’ve called 3 times. Waited on hold for an hour then was hung up on. I’ve left 2 messages and never received a call back. At this point I want to cancel my service because it feels like a scam I also dont want be charged the termination fee because they haven’t delivered the services I paid for. I’m still having issues with spiders. This is the worst pes... read more

Sally C 

on BBB

5 years ago

I purchased a service with Aptive to help me control rodents around my home outside and inside. The first day someone came out they said they could not control the pocket gophers I had in the yard yet the person (Ryan) who sold me the service said they could help with that. I went ahead with their services as I was assured they could help with mice in my home and garage. The tech showed up and didn't the correct product so they came back the next day 3 hours later than scheduled. On Friday, Sept 11 they were to come out to s... read more

Rosalynda W. 

on BBB

5 years ago

If I could give a zero, I would. Nice rep signed us up. Service was horrible. The tech was gone in under 5 minutes for our first WHOLE SERVICE. Even worse, he had me sign at the beginning verifying service to be done, not realizing that should be signed at the end to verify all services completed. Reschedule to redo the service was postponed several times. Cancelation was promised but not processed. When I finally got through, it was a nightmare. Long story short, cancelation processed and refund promised. No refund in my ac... read more

Olivia G 

on BBB

5 years ago

These guys refuse to take your contract termination. They don't accept written terminations, although their contract says it does, and they put you on hold for hours so you can't terminate via phone either. THis is a scam! The "card" you get from you "bug guy" is also disconnected and does not work. STAY AWAY! 

Joe O. 

on BBB

5 years ago

Joseph O., here. Danieel P. recently treated my residence. Danieel P. is always friendly and thorough. I also had a question about something I saw on a windowsill, so Danieel P., who was already wearing a face mask, donned protective boot covers and entered my home to examine what I had found, and then treated accordingly. 

Kenda 

on BBB

5 years ago

The customer service is rude. The individual that came to our home the other day was so uncommunicative. We weren't left an invoice. And now I'm getting texts to tell us to pay. I'm not going online and the wait time on the phone was well over 12 minutes. I'm writing a review as this company needs to up their customer service assistance, be more communicative and above all, BE NICE. They won't get paid until I get an invoice (not online) via email as asked prior to agreeing to service or mailing it to me or just answer their... read more