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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Apria Healthcare is one of the nation's leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment, enteral nutrition and negative pressure wound therapy. Apria owns and operates more than 325 locations throughout the United States and serves more than 1.8 million patients each year. Call us for assistance to track your supplies, with billing questions or for any service-related need.
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hey Apria. We called you on January 9th to pick up your machine because we found a supplier who actually has their act together. We’re charging you $5 a day for storage. So far, you owe us $75.
HORRIBLE customer service. Claiming we are being billed when Tricare has submitted proof of full coverage of the bill. They refuse to even look at the claims or references number just wanting us to pay what’s already been paid. Ridiculous. We will be switching companies.
Horrible service! Very unreliable! I receive automated phone calls scheduling a maintenance checkup for my home oxygen concentrator. For the 3rd time now, I have made sure to be home during the time frame Apria said a technician would come to perform the checkup on the equipment, only to have no one show up. Then when I call, I have to wait an average of 15 minutes on the phone before a representative answers my call. If I had accepted the appointment, and not been home when a technician arrived, I'm sure Apria would not app... read more
Given the amount of poor reviews Apria has all over social media, I'm surprised they even have a Facebook page. This company is partially responsible for the systemic problems in our healthcare system. They pay no attention to the values they claim on their website-"personal responsibility, well-being of the patient being a top priority, service excellence." Hardly. They have left my father in a life or death situation and wonder how many other patients they have done that to. As a result of their negligence, patients are re... read more
Ordered a mask. Then they sent my insurance info and the “finance department”. Couldn’t decipher how it worked. It was not that complicated. Talked three way conversations. To clear it up and they would call me back barely able to speak English and say it was not confirmed when I was on the phone when it was.
I stood in the office for 10 minutes waiting to be helped. it wasn't until I slammed the door behind me as I left the employee came out from the back. he didn't apologize or anything for the wait. I told him what I needed and didn't look at the computer or anything for the week. He simply stated he has no work order. I am in need of a new company that actually cares and will not replace my concentrator again. I was informed each time it has to be replaced whether it's time or it malfunctions my 5 year contract starts over an... read more
Close down! You have the WORST customer service ever!!!
Apria needs to wait until insurance is processed and then bill people for whatever isn't covered. going and taking $253.16 out of a person's bank account without warning and not waiting for insurance to process and without a bill. that amount has been paid from my HRA account. So now you say I have to wait to get my money back that you took falsely from me. that was my food and gas money for the rest of the month.
I cannot even say to run the other way if you need home healthcare services!!! I have been attempting to resolve my bill for over a year and they STILL call me to “help me resolve my bill”- I have called countless times as has my insurance and every time we get different answers! The local office won’t help me and I am at a loss. It is a mess and every time I call they ask me to if I want to add a credit card to my account to ease payment!!! NO FREAKING WAY!!! Not til my bill can get figured out. I have even offered to be th... read more
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is closed now. It will open at 9:00 a.m.
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