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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Apria Healthcare is one of the nation's leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment, enteral nutrition and negative pressure wound therapy. Apria owns and operates more than 325 locations throughout the United States and serves more than 1.8 million patients each year. Call us for assistance to track your supplies, with billing questions or for any service-related need.
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
the worst company hands down dont recommend. The 1 star reviews speak for themselves
I called today to place an order for 3 oxygen tanks to be delivered. The representative said the tanks would be delivered by 5pm. At 6pm no tanks, so I called and the representative said they were running behind and that they would arrive by 11:30pm. At midnight no tanks, so I called again. This time the representative said that dispatch marked the tanks as undeliverable at 10pm. I am so furious. I was waiting for the tanks all day, and nobody calls me to inform me of this.
They are a rip off.. Billed my insurance for a Nebulizer. Now they are charging me a insurance fee every month for a year. One way of double charging..I can buy one online cheaper. They can keep their machine..
Worst experience ever and still having ongoing issues with this company! I cannot speak worse about a company I have ever dealt with in my life. ... long story short... April 2018, received CPAP machine. since then have returned and paid for CPAP machine. ... in 2020, I am getting billed twice for the same product, tubing, received in April of 2018. Turns out first representative gave me incorrect information. Manager put me on hold for 20 minutes to tell me first rate was insurance rate and second rate is self pay. Was on h... read more
I got a CPAP thru Apria last year. They billed my insurance. I changed jobs and called Apria to ask if they were in network with my new insurance. I was assured yes they were. Turns out they are not and not only that. They started billing my new insurance for the full amount, not the one remaining payment that was left. I got hit with the full bill for out of network when the equipment was 1 payment from being paid off. I returned the machine and paid off the balance. They are still sending me bills and insisting I owe more ... read more
you could put people on the phone rather then harassing me with a cpu voice system that does not work!
Start over. Rebuild the customer service process from scratch.
I ordered supplies for my sleep machine and paid for them. They got sent to the wrong address. Called Apria and they said that they would resend the order. I still haven’t seen it and no call back from them. Bad customer service. Another unhappy customer!☹️
We have had the VERY worst service from this company. My husband uses a CPAP for sleep apnea. We had no problems initially with Apria Healthcare. But when he changed jobs and health insurance, it has become a complete nightmare! He has spoken with them six times over the last ninety days trying to get new supplies. They continued to try to bill the old health insurance. He would provide them with the new insurance information on every call, and they would bill the old insurance anyway! They could even read back to him in the... read more
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is open now. It will close at 6:00 p.m.
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