This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Apria Healthcare is one of the nation's leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment, enteral nutrition and negative pressure wound therapy. Apria owns and operates more than 325 locations throughout the United States and serves more than 1.8 million patients each year. Call us for assistance to track your supplies, with billing questions or for any service-related need.
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place has the worst customer service I have ever experienced. Its unfortunate that you have to call them several times and wait for more than an hour. Then to be told that you have to call another line that is dedicated to your particular medical group. I am amazed that this company is still in business for their practices.
Took my money for CPAP supplies, put it in “suspense” then called me to tell me my account was past due and to avoid collections, pay my bill! Do they threaten all their patients to get paid twice or just the seniors? What do they do with the money they receive and not credit? Someone should look into Apria’s accounting. As for me, no more dealings with this company, I’m done!
Wait time, delivering correct items, delivering to the correct address
I have been waiting for more than an hour for someone to answer the phone.. I want to order more supplies, so I went to the website. The info they have for my supplies is over a year old and incorrect, despite the fact that Kaiser has sent a change in prescription 3 times. I am sick of having to go to Kaiser to get my supplies. I wish they would get another supplier.
Mom went home on Oxygen yesterday was supposed to get a PORTABLE oxygen concentrator They delivered refillable O2 bottles that last 2 hours. It’s ridiculous. They claimed they don’t carry the portable concentrators but it right on the website that they do. Also how is an 86 year old woman supposed to manage refilling O2 tanks. When I called they were less than helpful and lied about another company carrying the POCs. I can see why they have terrible reviews.
Apria incorrectly charged me over 800.00 over a year ago. My insurance company has been working with them to get this corrected. They currently are holding my money and also were paid by insurance. They do not follow through on any commitments to refund the money and continue to delay. I do not recommend doing business with them. It is so frustrating.
The worst company ever the customer service told me if I don’t have insurance I have to pay 100% more because this is normal price they have I paid already for six months with insurance for $50 now I’m out of job and no insurance now they’re Billing me 107 I stopped using the device I return the device They still charge me for three months. supposed to be $50 for 12 months and I own the device now I have to pay Over $300 dollars just because I don’t have somebody to get my back like insurance now they are allowed to bully me... read more
Call Apria to get CPAP equipment was on hold for over an hour😑I called again this time with the option of them calling me back,and they did but the agent never said anything and I can hear him complaining and hang up the phone as soon as I said hello. This is the 1st time I ever complained about a company on Facebook Apria get it together
They suck. I used to get my CPAP replacements in a matter of days. It will be 2 weeks.
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com