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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Apria Healthcare is one of the nation's leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment, enteral nutrition and negative pressure wound therapy. Apria owns and operates more than 325 locations throughout the United States and serves more than 1.8 million patients each year. Call us for assistance to track your supplies, with billing questions or for any service-related need.
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If you can avoid this place, you should. Nobody can provide basic information and if you speak with any of the supervisors, you will receive conflicting information and no resolution. If you don’t have blood pressure issues yet, you will after dealing with them. Avoid like the plague.
I was charged extra for some reason. Not the local branch fault. I called on June 8th billing department they gave me a run around saying that they can't issue a refund until my insurance pays but in fact the local branch called my insurance to make sure that they would cover it and they would. Now they have no record of extra charge. I would highly recommend that you don't go through apria healthcare if you can help it. Very Bad Customer Service. Very Disappointed with Apria Healthcare.
Business response:
We want to know more about the concern you are describing and sent you a private message.
Bad experience rude staff for reordering
I just spoke to 2 different people today about my account being charged and extra fee when it shouldn’t have been. Both told me I should get a refund.. they said it’s pending on their end ( my account has been posted for 5 days already) and they can’t refund me until it does. The charge should have never happened. The guy then said maybe I don’t have the money in my account... how dare he accuse that! What poor customer service with both people. Pull my phone call and review it! In Washington I called 3:45pm. I asked to spea... read more
I definitely do NOT recommend Apria. I have been trying to contact them for a week regarding my husbands wound care supplies. They don’t answer the phone and when you leave a message they don’t return your call. He has a HOLE from an abdominal surgery that was infected. We can’t get it to heal properly because we can’t get ahold of Apria for his wound care supplies. I have called 10 times a day since last Tuesday and NOTHING. I even emailed them. I haven’t received a response! Horrible way to do business!
I find this company to be dishonest at best, and I very strongly get the feeling that ripping off the sick and elderly is part of their business plan. Which wouldn’t make them any different from most American healthcare companies. It use to be that you got what you paid for. Now, you pay extra for substandard products and services.
I found the company to be frustrating from day one. I began getting collection calls asking when I was going to pay the bill days before it was even mailed to me. The orders routinely came with parts that didn't fit my equipment and I'm sure cost my insurer a pretty penny. I had an order that didn't come for weeks, and when I called them, they said that they had called me to tell me the problem. I checked my phone, and I received no message nor voicemail The answer that multiple people had when I asked about the failings of ... read more
They owe us money. commited FRAUD.REFUSE to send back overpayment Charged for supplies never received. Even after insurance paid.
I have problem with this company since the beginning 😬 they billed the insurance company and me both everything is overpriced and customer service is very rude if you need medical supplies go to Amazon
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is open now. It will close at 6:00 p.m.
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