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Apria Healthcare Group
- Home Health Care
- Lake Forest, CA
About this business
Apria Healthcare is one of the nation's leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment, enteral nutrition and negative pressure wound therapy. Apria owns and operates more than 325 locations throughout the United States and serves more than 1.8 million patients each year. Call us for assistance to track your supplies, with billing questions or for any service-related need.
Location details
26220 Enterprise Ct, Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have called them 5 times and my insurance company has called them every time they send me a bill. The last time Highmark called them and told them to cease and desist billing me. The insurance company already paid them and they are trying to double bill.
Because My Dr sent in a order for a new machine in November 2019.... I kept waiting and waiting for my new machine, finally gave up and call the Knoxville office and the order for my machine was OVERLOOKED. So we placed the order ,insurance approved it and Apria called to set a date for delivery. I just called to see what time they would be delivering today and guess what .... someone canceled the order! I’m am so FURIOUS with Apria right now!
Customer service is terrible. I have been on hold for over an hour. The representative was going to check my account. He disappeared. I get different information every time I call. I switched to Apria because I was unhappy with the service from my previous company. That was a mistake.
I will say up front one very good thing about Apria Healthcare - today's experience was SO INCREDIBLY BAD that it finally motivated us to get rid of our daughter's existing HMO medical insurance coverage and pay for a new, non-Apria PPO policy. Today was our last straw with Apria, but far from the first. In this episode of "Apria did/said WHAT?!?" we needed a hospital bed in the home. Silly me I guess, assuming that meant a NEW, CLEAN bedframe and a NEW, CLEAN mattress. To be honest, I don't know if it was the mattress or th... read more
How can I get a manager to call me back regarding my problem? I have called your offices but can't get any help! While writing this, I was on hold with Apria for 45 minutes telling me there was no available manager then just hung up on me!
Didn't pick up the wheelchair when called, but reported it internally that it was returned satisfactorily. Then my wife convinced them we still had it, they finally picked it up. She paid by credit card, has been continually billed even though it was returned in July 2019. Great quick service but terrible billing department. Please stop!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Question: what could Apria do to make their business better: They could go out of business
Frequently asked questions about Apria Healthcare Group
How is Apria Healthcare Group rated?
Apria Healthcare Group has a 1.3 star rating with 945 reviews.
When is Apria Healthcare Group open?
Apria Healthcare Group is closed now. It will open tomorrow at 9:00 a.m.
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