Americas Best Value Inn - Madison

Andrew L 

on BBB

4 years ago

We checked into Americas Best Inn in Palmyra, PA on May 28th 2021. It is a dump. The smoke free room reeked of tobacco and cigarette smoke. The bathroom had bugs. The manager would not change our room. My asthmatic wife could not stay in the room. We had to leave. They refused to refund our money. Awful place. Shame on Priceline.com for recommending it. 

Andrew L 

on BBB

4 years ago

I booked a room at America's Best Value Inn in Palmyra, PA. The room wan nonsmoking but smelled of tobacco and smoke. There were insects in the bathroom. The Inn was a dive. I booked it on Pricekine. I complained to the manager. He would not change my room. He saud they were booked. My wife has asthma and could not tolerate the smell. We did not stay there. I asked for a refund. I am still trying to get a refund. 

Katie C. 

on BBB

4 years ago

Horrible place. Will never return. Cant get a single person to respond. 

Magnolia_76 

on BBB

4 years ago

America’s Best Not a place for children. (Please read until the end) The pool is closed and seeing there is grass growing in the cover it has been for quite some time. We received that email the day we were arriving. There were ants in the room, but the good news is it came fully equipped with fly strips and a fly swatter for any creepy crawlers you may find. And we found a lot. And have bites to prove it. Day 3 the sewer backed up. Apparently the room next door used too much water. But sewage spilled over the parking lot an... read more

Bob M 

on BBB

4 years ago

I had online reservations for four nights at $79 plus tax at the Red Lion Inn and Suites Post Falls ID. But because of poor airline connections, I called the hotel to tell them I could not arrive the first night. When I registered the following night, the manager - a foreigner with poor English - told me that by cancelling the first night, I had cancelled the entire reservation and had to renew the reservation but not at the online $79 dollar price but at $135 plus tax each of the three nights. I told him that I had not canc... read more

Aaron C 

on BBB

4 years ago

I feel safer sleeping in my car than staying at this hotel. All doors were propped open so anyone could come into the hotel without going through the lobby. Then for “$280” for one night you pay for a bed with stained sheets, every towel has a stain, whether it is yellow or black from someone’s nasty hand. The TV will turn on but don’t expect to watch anything but a black screen as no channels are available. I will never stay at a company with this name just because of this one place and how overpriced for a single night. 

Ms. A 

on BBB

4 years ago

1. Upon arrival, the front desk demanded $60 CASH as an incidental deposit. This is nowhere on the website information about this property. 2. We also noted that the pool was empty and out of service. 3. We also noted that no breakfast was being served (even though the website states that due to covid, prepackaged breakfasts will be served). These issues are not our primary complaints, though we were of course bothered by them. 4. The entire lobby, halls, and both rooms reeked of cigarette smoke and air freshener, even thoug... read more

Nick D 

on BBB

4 years ago

We booked the room for $116 for the nite(Monday nite) which I thought was high but considering hotels price gouge during peak seasons, it was ok. Upon checking in into the room, the new price wS now $277 for the nite. That is totally unacceptable! Had no choice to take it as everything else was full. I get to the room and the door was not latched, dried urine on the bathroom floor, no hand soap to be found, no bath mat. The so called free breakfast wS a joke, nothing but star h foods, pancakes, toast, bagels. Really! I would... read more

JEANNE K 

on BBB

4 years ago

6/4/2021. Disgusting hotel. Pool was green slime, not open, obviously. Upholstered furniture in the rooms was filthy. Other guests had no hot water, no AC and warned of bed bugs. No security, outer doors not locked at night. No restaurant, no bar, no coffee - none of the advertised amenities but still charged $110 bucks a night. We were supposed to stay 2 nights but cancelled our second night. We came to visit with friends at an unofficial gathering of collectors. This group used to use this hotel twice a year. I seriously h... read more