Americas Best Value Inn - Madison

Donna W. 

on BBB

4 years ago

This has to be the worst place I ever stayed. The rooms are gross and outdated and I was literally falling out of the bed due to the bed sagging so much. My sister and I stayed for two nights and asked to speak to manager on day one because of all the issues but she was unavailable the whole time. The staff at the desk were not helpful and we were told we needed to speak to the manager who appeared to be MIA all weekend. No wifi all weekend but it works in the office so "it must be our devices." No cable. The bathroom was di... read more

Ginny P 

on BBB

5 years ago

This is the first time that I can ever call this the worst motel because it's called the roach bed bug infested motel when they have hookers prostitutes and drug addicts walking all around in their parking lot and don't say nothing their rooms are falsely advertised I have a 1 year old daughter that I'm currently staying in room 205 that they're telling me that they're booked. Don't have nothing available to move me into and code enforcement and the health department should be called on them their staff is rude and they have... read more

Caire R 

on BBB

5 years ago

I stayed a week there and I checked out on 5/23/2020. I have 5 bed bug bites on my arm, 2 on my stomach, 1 on my upper thigh and 1 more on my shin. When I saw them on my check out day and told the guy working at the front desk he just rolled his eyes shook his head side to side and said 'Yeah ok" and that was it. 

Carissa L. 

on BBB

5 years ago

They scammed hundreds of dollars. No sleep construction etc.. awful! 

Chelsea H 

on BBB

5 years ago

Website is absolutely impossible to use yet 100% required in order to get the promotional rates advertised and use your hello rewards bucks. Customer service representatives are not only unconcerned with helping resolve these issues but rude. They make false promises and never follow up. If you call America's Best value inn yourself and request that they honor the promotional rate offered by the hotel chain that they belong to they pretend to not understand English and claim that they won't give any rate lower than what they... read more

Waleed A 

on BBB

5 years ago

Im disgusted beyond belief. I won't recommend anyone to even pass by this facility which is being administered by weirdos who have no concept of hospitality at all!! I stayed there for 19 days (i was stuck there because of the lockdowns and corona virus issues)!! Someone kept sneaking into my room going through my stuff, using reatrooms and even smoking. Their housekeeping staff is rude, fabricate lies, knock on doors hard and loud plus get upset if no one responds. One night i came late and saw my room door was open, lights... read more

Anthony O 

on BBB

5 years ago

The room I was given had a dank, musky smell to it. There are numerous patches on the walls from prior damage. There is extreme water damage to the bathroom doorway, that was poorly repaired. The room was never cleaned; simply new towels and toilet paper daily. The white towels had 'discoloration spots' on almost all of them. The wifi service doesn't work over most of the facility. I had to use my cell phone as a hot spot. The advertised 'breakfast' on their website does not exist. The clientele are loud, and rowdy in the we... read more

Lynne O 

on BBB

5 years ago

We were traveling to Florida for a vacation and through ********* located this hotel for an overnight. When we stopped we had a confirmed reservation. The manager seemingly took an almost instant dislike to me and refused to rent us the room. When I called ********* in an effort to resolve any misunderstanding, he lied, telling them he had no rooms available. When I disconnected the call he told us he had "hundreds of rooms available but would not rent to us". He then started to yell loudly, became very belligerent and threa... read more

Jennifer V 

on BBB

5 years ago

I picked this hotel because on the internet it looked like the cleanest facility on Sierra highway. Well it does look good online but do t judge a book by its cover. I checked in last Friday the 14th of February 2020. Right away when I walked in the door and the front desk employee seen that I was paying with a 2 party check from the county I God alot of negative attitude. She then went over the rules with me and said to me and my 8 year old son since the county paid for our stay due to domestic violence that we weren't alou... read more