Americas Best Value Inn - Madison

Elizabeth B 

on BBB

4 years ago

Red Lion a ********************* **********, ***** To Whom it Concerns:My sister, son and I stayed at your ***************** Hotel on the River, in **********, *****, last week, July *****th, 2021. We stayed in adjoining rooms, #*** & ***.I chose this particular hotel because of the vibrant photos, the list of amenities, the restaurant and it being the central location for all my family to meet up at.After the year we have all had, we were looking forward to this vacation. The cost of $3000 + was going to be worth it, right?... read more

Amanda P 

on BBB

4 years ago

Me and my son went on an outing and had the worst time at our hotel. I am enclosing the photos of our filthy room as well as a video (@1am) of the neighbors the hotel thought were more important than us. Furthermore the *** ****** called, yelled at me. And said I agreed that the only way for a refund was to find somewhere else to stay.(Biggest weekend at *****************) I enclosed the "contactless" text messages where the staff said the filth was paint. I want to save everyone from cleaning their own room on vacation. Ple... read more

Jenifer T 

on BBB

4 years ago

For Americas Best in ******, **, I would say it's ********* WORST!! I would give it a NO star if it would let me! It is innexpensive (in comparison to the other hotels), sure, but you get what you pay for!! First off, the staff was one person with several people in line, and the phone was ringing incessantly! Then it took her an hour to check us in, she didnt know how to work the computer. (same on the last day when we had issues!) Then I noted multiple times that I wanted 5 nights, and she only booked me for 4 (unbeknownst ... read more

Abby N 

on BBB

4 years ago

Americas Best Value Inn, Chippewa Falls Wi “Overbooked hotel we were turned away” Booked 2 nights using Orbitz 4 weeks prior to my stay. Called hotel to confirm reservation 3 days prior to check in. Was told by the desk clerk that the orbitz reservation did not flood into their system correctly but she would be resolve this manually on their end and ensured me there is a room booked for my 2 night stay. Drove 3 hours to this destination, and at check in, there was chaos in the lobby. Apparently rooms were not cleaned, AC was... read more

Alexis D 

on BBB

4 years ago

My family and I booked a room on 7/10/21 at Americas Best Inn in Goodsville TN. We did not say at the hotel on 7/10/21 because the room was so disgusting that you could tell it was not cleaned.....COVID IS STILL OUT THERE PEOPLE!!!....We informed the front desk employee Monil Patel (hotel manager), and she walkie talkie a coworker to go see the room and they coworker agreed. Monil agreed to refund the money right away. The next day we follow up with hotels.com and wait over an hour to find out the hotel did not issue the ref... read more

Lisa B 

on BBB

4 years ago

The worst stay ever. Wrong room that I booked. Then gave me a smoking room, couldn't breathe very well. Roaches crawling all over the bed and room. Didn't sleep at all, I was on roach patrol for my kids while they were sleeping. Killing them as they were crawling on the bed. Plus this place is on the hood. 

Amy F. 

on BBB

4 years ago

Doesn't even deserve a 1.. hotel needs to be condemned and shut down. Staff is fully aware of severe health and safety violations and do not care and do not fix issues. Have at least a couple rooms with weak bathroom floors ready to cave in and loose toilets. Have infestation of bed bugs and cockroaches and are just continuing to rent rooms and doing nothing about it DO NOT STAY if you care about your health and safety 

Maria C M 

on BBB

4 years ago

This is one of the worst hotels I have ever stayed at. Don't waste your time or money. They are scamming people of their money. They have different people running the hotel that can't do there job. They are a joke. 

Amy B 

on BBB

4 years ago

This place is a drug filled dirty inn. I wouldn't give 1 star if I didn't have to. The first night we arrived on June 25th they failed to tell us that there was 12 rooms full of teen foot ball players and they were all outside partying and being loud. We went to the front desk asking for a refund and was told they could do nothing until talking to the manager in the morning. We didn't stay the first night. The next door neighbor sat out in front of his door smoke weed all night the second night. I seen a girl twitching and m... read more