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American Freight Furniture, Mattress, Appliance

2.4

About this business

Location details

820 Scalp Ave, Johnstown, PA, 15904, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 8:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 8:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
2.4687 reviews
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Chasity P's profile image
Chasity P 
2 years ago

The Penn Hills location is a joke!!!!! I was first happy with the customer service when initially purchasing my furniture. once they received my money that’s where the customer service ended. They entered the wrong delivery date and I had to threaten to cancel my $5,500 purchase which I should have done. They sold one of my dressers to someone else and promised to get another one which didn’t happen, the manager Tim would not schedule a delivery date to pick up the dresser from another store. I had to go to the store to be r... read more

Business response:

American Freight store management has left voicemails to set up delivery. Please contact the store at your earliest convenience to schedule. 

Sandra B's profile image
Sandra B 
2 years ago

American Freight Did Not Deliver This is us with an empty U-Haul after the worst customer service experience we have received in 30 years as a consumer and CEO. Another American Freight location referred us to the Lawrenceville, Georgia location because they did not have the king sized bed in stock and it was on the website. We called the store to personally confirm that the bed was available We called while in route to confirm delivery. The company called us to confirm the purchase and told us we had 3 days to pick it up. W... read more

Business response:

We are sorry there was confusion over the inventory. Thank you for taking the time to complete this review. American Freight strives for 100% customer satisfaction, and we apologize that we missed our mark. 

Sandra B's profile image
Sandra B 
2 years ago

American Freight Did Not Deliver This is us with an empty U-Haul after the worst customer service experience we have received in 30 years as a consumer and CEO. Another American Freight location referred us to the Lawrenceville, Georgia location because they did not have the king sized bed in stock and it was on the website. We called the store to personally confirm that the bed was available We called while in route to confirm delivery. The company called us to confirm the purchase and told us we had 3 days to pick it up. W... read more

Business response:

We are sorry there was confusion over the inventory. Thank you for taking the time to complete this review. American Freight strives for 100% customer satisfaction, and we apologize that we missed our mark. 

Sandra B's profile image
Sandra B 
2 years ago

American Freight Did Not Deliver This is us with an empty U-Haul after the worst customer service experience we have received in 30 years as a consumer and CEO. Another American Freight location referred us to the Lawrenceville, Georgia location because they did not have the king sized bed in stock and it was on the website. We called the store to personally confirm that the bed was available We called while in route to confirm delivery. The company called us to confirm the purchase and told us we had 3 days to pick it up. W... read more

Business response:

We are sorry there was confusion over the inventory. Thank you for taking the time to complete this review. American Freight strives for 100% customer satisfaction, and we apologize that we missed our mark. 

Sandra B's profile image
Sandra B 
2 years ago

American Freight Did Not Deliver This is us with an empty U-Haul after the worst customer service experience we have received in 30 years as a consumer and CEO. Another American Freight location referred us to the Lawrenceville, Georgia location because they did not have the king sized bed in stock and it was on the website. We called the store to personally confirm that the bed was available We called while in route to confirm delivery. The company called us to confirm the purchase and told us we had 3 days to pick it up. W... read more

Business response:

We are sorry there was confusion over the inventory. Thank you for taking the time to complete this review. American Freight strives for 100% customer satisfaction, and we apologize that we missed our mark. 

Duane H.'s profile image
Duane H. 
2 years ago

I bought a sofa and recliner. The sofa was broken and I had to fight to get them to pick it up and return it .then had to fight to get my refund for the furniture warranty back which I only got part of it back Sent to the finance company. They stole 53 dollars of it I contacted them with no response. . Will Never buy furniture from them again 

Business response:

We are sorry you had an issue with your purchase. Our policy is to issue refunds to the original method of payment used on the purchase. Records indicate the purchase was fully refunded as of 3/28/23 including the $53 deposit on the financing agreement. If you have additional questions, please contact Customer Service at ************and we will be happy to assist you. 

Duane H.'s profile image
Duane H. 
2 years ago

I bought a sofa and recliner. The sofa was broken and I had to fight to get them to pick it up and return it .then had to fight to get my refund for the furniture warranty back which I only got part of it back Sent to the finance company. They stole 53 dollars of it I contacted them with no response. . Will Never buy furniture from them again 

Business response:

We are sorry you had an issue with your purchase. Our policy is to issue refunds to the original method of payment used on the purchase. Records indicate the purchase was fully refunded as of 3/28/23 including the $53 deposit on the financing agreement. If you have additional questions, please contact Customer Service at ************and we will be happy to assist you. 

Duane H.'s profile image
Duane H. 
2 years ago

I bought a sofa and recliner. The sofa was broken and I had to fight to get them to pick it up and return it .then had to fight to get my refund for the furniture warranty back which I only got part of it back Sent to the finance company. They stole 53 dollars of it I contacted them with no response. . Will Never buy furniture from them again 

Business response:

We are sorry you had an issue with your purchase. Our policy is to issue refunds to the original method of payment used on the purchase. Records indicate the purchase was fully refunded as of 3/28/23 including the $53 deposit on the financing agreement. If you have additional questions, please contact Customer Service at ************and we will be happy to assist you. 

Duane H.'s profile image
Duane H. 
2 years ago

I bought a sofa and recliner. The sofa was broken and I had to fight to get them to pick it up and return it .then had to fight to get my refund for the furniture warranty back which I only got part of it back Sent to the finance company. They stole 53 dollars of it I contacted them with no response. . Will Never buy furniture from them again 

Business response:

We are sorry you had an issue with your purchase. Our policy is to issue refunds to the original method of payment used on the purchase. Records indicate the purchase was fully refunded as of 3/28/23 including the $53 deposit on the financing agreement. If you have additional questions, please contact Customer Service at ************and we will be happy to assist you. 

Frequently asked questions about American Freight Furniture, Mattress, Appliance

How is American Freight Furniture, Mattress, Appliance rated?

American Freight Furniture, Mattress, Appliance has a 2.4 star rating with 687 reviews. 

When is American Freight Furniture, Mattress, Appliance open?

American Freight Furniture, Mattress, Appliance is open now. It will close at 8:00 p.m.  

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