American Car Center

Greg B 

on BBB

2 years ago

American Car Center and its affiliated financing company, American Financial is a complete fraud and anyone who is looking for a vehicle or financing that vehicle should look elsewhere. I am a professional automotive service facility owner that has been in business for over 56 years and with two locations in ********. I know how to work with warranty companies very well. I know the good ones and the bad ones. American Financial is absolutely at the bottom of the bad pile. Here's the reason why. Over the course of three weeks... read more

Tamara F 

on BBB

2 years ago

Forged my signature lied about down payment telling me I still owe a down payment and I have no tags 40k for a 2018 *** and when I called saying Ill bring it back they said it would be voluntary repo I said you told me I had 30 days to bring it back and she replied no thats if some wrong with **** is the price the forgery all of it they scammed me and thousands of other people 

Valery M. 

on BBB

2 years ago

I regret so much buying a car from here. I bought a car Oct 2022. We are not in Feb 2023 and that car has been in the shop so many times in the past 5 months, every time I take it to the shop its something new. Two weeks after me getting the car, the car was already in the shop. *** contacted them about the car having issues and they refuse to help, blaming someone else, thats the financing companys fault. I got the car from them so it should be them fixing it. Ive probably driven the car out of the 5 months maybe 2 and half... read more

Lakisha S 

on BBB

2 years ago

This Car dealership are definitely fraudulent, taking from the poor who is I need of a vehicle and trying to build their credit. Just to find out after almost 2yrs in April that Ill never own my vehicle is BS and down right shame. Why isnt this explained to the customer, why take money from a person then put them in a financial bind not knowing that youll be put in another vehicle vs owning a vehicle you paid **** near $20,000 on. This place is like janky promoters. These ppl have lied about free oil changes to giving me a c... read more

Belinda H 

on BBB

2 years ago

I didn't understand that i had a lease contract when buying our car I thought it was financing what can I do.. the salesman did not explain that the car was like renting it I thought it was like any other car lot make payment and done but just got told today no it's lease I'm no means a smart woman did not have the education to understand things I feel this salesman took advantage of that . He told me once I pay my payments down to 3k I just come in pick up title , do I *** for false info and over payment or what I never fel... read more

Laquanne N. 

on BBB

2 years ago

I purchase a vehicle from American car center in November 2019. I was told by the owner that my car was a purchase, not a lease but in the **************** the contract had to be drawn up as such. Long story short I was severely overcharged for a 2016 Chrysler 200 and lied to about my car not being a lease. It was verified at Dmv that I was indeed put in a lease 

Tes W 

on BBB

2 years ago

This company will blow your phone up if you are a day late. Their system was down once so I missed a payment and they never deducted late fees. They were threatening me over $200 via email. I'd had enough and told them that they didn't email me or reach out to let me know that their system was down so they didn't need to be harassing me about a payment two days later. The system stayed down for some days by the way. I tried to change my site date and they told me that it'd cost me $25. I let them know when I caught covid and... read more

Christopher S. 

on BBB

2 years ago

Bought a car here 7 months ago. Not the car I wanted because they lied to me when I called an hour before my arrival asking about the one I wanted before making the drive only to be told they sold it 2 days prior.Lied intentionally to get my foot in the door to sell me something else.They only had one that came close to what I was looking for. I asked the price and was told $12,300. Against my better judgement, I agreed.I sat at the sales desk to sign the agreement, to which I couldn't see due to the fact that I was signing ... read more

Nancy M 

on BBB

2 years ago

I'm having issues again with my car. I dropped it off to get fixed and the *** Boys can't get ahold of them to get approval. I've been calling myself and I left two voicemails I need my car for work to pay for the car. HELP PLEASE ??