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Altis Grand Cypress
- Apartments
- Lutz, FL
About this business
Location details
1901 Cypress Preserve Dr, Lutz, FL, 33549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
SHUT THIS COMPANY DOWN ALREADY! TriCon wanted approximately $300 upfront just to apply... yet had the audacity to not post ANY interior pics of a $3,000 / month rental. On top of that, they continue the insults by sending you a link for a "virtual tour" but then it asks you to pay $1.99. W T F ? Like it's a peep show... "for just $1.99 a minute you can view this HOT home...." LOL! THIS COMPANY IS A JOKE! SHUT IT DOWN!
Business response:
We would like to thank ****************** for taking the time to share her feedback regarding our leasing process. At Tricon Residential we do our best to be transparent with our leasing process and make every effort to discuss this information with our prospects. Our website includes both move-in ready homes and pre-marketed homes. Unfortunately, when a home is in the pre-marketed phase, we are at times unable to publish photos as the home is undergoing cleaning and/or maintenance. Prospects are notified of the homes status... read more
This company seems very fraudulent. The first house we applied for they approved us for then all of a sudden said we didnt make enough. Luckily they gave me my holding fee back but not the applications. The second house we applied for they wanted us to sign the lease and pay the deposit before we could even see the home and could not provide us relevant information of the home that we were requesting such as appliances and state of the home. They only provided three pictures of the home and none of them even gave you a full ... read more
Business response:
We would like to thank ****************** for taking the time to express her concerns regarding her recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet her expectations as well as our own. Our team has contacted ****************** and cancelled the application per her request. Additionally, we have issued a full refund in the amount of $349.98. We appreciate ******************** feedback, as it helps us enhance our processes an... read more
I am very disappointed in Tricon! We have been having issues since the day we signed our lease agreement. They include canceled maintenance request, being charge for renters insurance when we have our own per their request and provided requested documents, now it is trash pickup with ***************** We are going 2-3 weeks with trash overflowing into the streets and wildlife eating it and tearing things up. This is unacceptable and a huge sanitation issue! I have reached out to administration and keep getting the same one l... read more
Business response:
We would like to thank ****************** for taking the time to express his concerns regarding his recent experience with Tricon Residential. Our team apologizes for the length of time it took to make the proper adjustments to ************ account. We have confirmed that a member of our team has contacted ****************** offline and is working towards a resolution. We appreciate Mr. ******** patience with us and we are confident this will not be an issue again in the future. We thank ****************** for reaching out a... read more
We are still currently renting. However the experience has been great. We did have a major issue with communication at the beginning. We got approved and filled all the paperwork needed but the rep was not getting back to us. We were moving from one end of ***** to the other in 3 days and had to complain for a response. They had a different rep finish up our paper work quickly and follow up. Since then they've been very accommodating and quick to respond to issues or concerns we have.
Business response:
*****************, we thank you very much for your valuable feedback and this wonderful review. We are happy to hear that we were able to provide you with support and additional assistance to turn your first impression around. Thank you for your residency.
Tricon is the worst. From the day we moved in everything has been terrible. Both A/C units went out. We called in for a maintenance and everyone we talked with said they will send someone out. I called 5 times and talked with 5 different agents who acted like they cared about the fact that we had to sit in a house where temperature got up to 89 degrees. They all said the same things and promised that someone would call me soon and be out to fix it. No one never came and we had to pay for it ourselves. Called the local guy an... read more
Business response:
We would like to thank ****************** for taking the time to express his concerns regarding his recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet his expectations as well as our own. Our team has contacted ****************** to discuss the issues further in detail. Additionally, we have issued a concession that has been added directly to Mr. ******** account. We appreciate Mr. ******** feedback, as it helps us enhance our... read more
Literally the worst rental experience I've ever had. This honestly feels like a scam. Maintenance is really untimely, even in an emergency, I had to wait 3 days. Phone staff and local ************* are the most useless staff I've ever encountered. the house is not in great shape and they try to **** off some maintenance on residents even when the maintenance to be done could not be helped by the resident. this company is Lazy and you'd be better off in an apartment than living in a Tricon home
Business response:
We would like to thank ********************, for taking the time to express her concerns regarding her maintenance experience with Tricon Residential. We are sorry to hear we failed both ************* expectations and our own. We have confirmed with our regional team that they are communicating with ******************** offline and have addressed all concerns. We appreciate the chance to work with ******************** to resolve the situation and remain available if she has any further questions or concerns. Thank you.
The management in charge of getting our security deposit returned to us within 30 days of move out avoided contact for multiple weeks and our money is still missing after the 30 day period which is illegal per ***** state law. ******* Slayer, the women whom I was told was in charge avoided 5 phone calls, messages and emails from me over a 3 week period and still refuses to contact me, only allowing her assistant to reach out to me 2 days before the deadline to inform me that they were unsure of whether or not our money was s... read more
Business response:
We would like to thank **************** for taking the time to bring her concerns to our attention. We apologize for any inconvenience the delay in receiving your security deposit has caused ****************. We have confirmed the error has now been corrected and was mailed out to ****************** forwarding address. Again, we apologize for this inconvenience and understand how frustrating this experience has been. We thank **************** for her residency with Tricon Residency and wish her all the best in her future end... read more
This company seems a bit sketchy. I have privacy concerns as well, why would a company require something so personal as bank statements to identify your ability to pay rent for a home in addition to the check stubs. This is not ok at all and has to be a violation of some sort. Just to do all of that hold money for a long amount of time then turn around and deny an application when all of it checks out. The customer service is terrible. Do yourself a favor and go to the next, Im happy Im pretty sure I dodged a bullet.
Business response:
We would like to thank ****************** for taking the time to share her frustrations regarding the application process here at Tricon Residential. In order to treat everyone equitably and in compliance with Fair Housing and Equal Opportunity laws, we utilize a third-party credit rating agency which objectively qualifies all applicants to rent our homes. Each applicants privacy and personal information is completely confidential. As part of this confidentiality, we do not discuss contributing factors to our decision on pub... read more
***** balriddge and Tricon are buying American homes, making then unaffordable and causing americans to be homeless.If you become homeless because of tricon, know ***************************** and their board are personally responsible
Frequently asked questions about Altis Grand Cypress
How is Altis Grand Cypress rated?
Altis Grand Cypress has a 2.5 star rating with 293 reviews.
When is Altis Grand Cypress open?
Altis Grand Cypress is open now. It will close at 6:00 p.m.
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