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Altis Grand Cypress
- Apartments
- Lutz, FL
About this business
Location details
1901 Cypress Preserve Dr, Lutz, FL, 33549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Currently being forced to pay something I don't owe. I paid my previous lease out & decided to re-sign. All of a sudden, there's $210.00 on my account and a million different stories of how it got there!!! I've never lived month to month, which was the first lie!!! There wasn't a balance on my account before I re-signed, which was the second lie!!! It's been a week and nobody calls back, they just email saying I owe $210.00 but can't show any proof of how or where it comes from!! I have sent proof of my payments and get no r... read more
Business response:
We would like to thank Ms. ******* for taking the time to express her concerns regarding inaccurate charges on her ledger. We have confirmed with our regional team that the corrections have been made to the account and fees were reversed to bring Ms. *******’s account to current. Additionally, a concession was added with the remainder of fees that were charged. We will continue to work closely with Ms. ******* offline to ensure this matter is resolved going forward. We thank Ms. ******* for her residency and look forward to ... read more
Went through an application for a house and made sure all documentation was in order. They said they needed $360, which I thought was outrageous, but I really liked the house.Days later they tell me they didn't like the picture of my dog and that it shared characteristics with restricted breeds. He's a lab mix and the farthest thing from a restricted breed you can find.They're refunding $250 but keeping one hundred and ten dollars b/c someone doesn't like the look of a dog? That's an awfully expensive 'judgement' call. As fa... read more
Business response:
We would like to thank Ms. **** for taking the time to share her feedback regarding Tricon Residential pet policy. We are very sorry to hear Ms. ****'s disappointment with Tricon Residential. We are committed to providing exceptional customer service and always strive to be as transparent as possible. During the application process Ms. **** and the additional applicant checked a box stating they had read and agreed to our Terms of Agreement before submitting their completed application. Our Terms of Agreement details our Pet... read more
I have lived in this rental house for around 5 years. Tricon has always helped with maintenance issues. I always paid on time and had no complaints until now that auto payment ended in December and I didn't realize beforehand. I paid a few days later but Tricon charged me a 7% late fee... I asked them to waive the fees but they were not flexible at all. They are greedy.
Business response:
We would like to thank Mr. ******* for taking the time to express his concerns. Mr. ******* submitted a late payment on 2/10/22. As stated in the signed lease agreement, late fees begin on the 5th day of the month. A Tricon Residential representative communicated with Mr. ******* that the fees could not be waived. We apologize to Mr. ******* for any inconvenience this may have caused. We have provided Mr. ******* with direct contact information to be able to reach his regional team for any additional issues that may arise. W... read more
I put in an application 2 rent a property thru this company. I read the requirements of renting on their website, I pd the application fee & $250 I received an email stating approved pending ID, I resent my ID I received a phone call asking 4 two more checks stubs &my Jan **** statement.Remind u I sent the required check stubs no where on the website it states a **** statement so when I called & sd I feel uncomfortable showing them my **** statement cause I feel that my personal business the Lady was very rude & sd I can sen... read more
Business response:
We would like to thank Ms. ***** for taking the time to express her concerns. At Tricon Residential we consistently apply the same responsible applicant screening criteria to all applicants in full compliance with all applicable state and federal fair housing requirements. To ensure a fair, consistent and appropriately rigorous review in all cases, we retain a third party to review each applicant by consistently applying the same criteria. These reviews are comprehensive and include verification of employment, recorded evict... read more
Tricon has been amazing to rent from. We began renting in Feb 2020 just as Covid 19 showed its ugly face. They have been patient and kind thru the whole pandemic. If we contact them. Concerning a maintenance issue they are right on it. Within just a few days they are here for any repairs. Thank you, Tricon *********************
Business response:
****************, we thank you very much for your valuable feedback and this wonderful review. We are happy to hear that we were able to provide you with support and additional assistance during a very difficult time. Thank you for your residency.
I moved to ******* in 2019 straight into a home from Tricon, then I went on vacation immediately after. While I was overseas I received a disturbing phone call stating that there was a drainage issue. If you take a bath the face basin would overflow, if you flush the toilet the shower would not drain properly etc. Let the problems begin!! I hate these kind of issues especially since I have not even been in the house for a month yet. Fast forward, maintenance came and fixed it the guy was thorough I must say. He indicated tha... read more
Business response:
We would like to thank Mr. ***** for taking the time to express his concerns regarding his recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet her expectations as well as our own. Our team would like to learn more about this experience. We appreciate Mr. *****'s feedback, as it helps us enhance our processes and procedures in our continuous effort to improve and sincerely apologize for the inconvenience. We look forward to serv... read more
been resident for one almost a year sign up for auto pay on the 1st of every month. This has happened twice in 10 months if there is a billing error between the 1st of the month and 5th of the month that is corrected, and is not in your favor, you will not be able to to receive a refund of the online payments service fee, and will be charged the additional **** fee in order to avoid a late fee. When brought to the attention of the staff, the attitude is where the confusion due to everything being in the lease agreement. It i... read more
Business response:
We would like to thank Mr. ********* for taking the time to express his concerns regarding his recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet her expectations as well as our own. Our team would like to learn more about this experience. We appreciate Mr. *********'s feedback, as it helps us enhance our processes and procedures in our continuous effort to improve and sincerely apologize for the inconvenience. We look forward... read more
I have been a resident of for over 3 years. I just want to say that this is the absolute best property management company my family and I have experienced. Every single maintenance request is handled promptly. ***** was great and even came on a Saturday to complete a repair, in addition to being very friendly and professional. I would not want to rent from any other company. My lease renewal process and any concerns I have are addressed in a timely fashion. Tricon is the way to go.
Business response:
*************************, thank you so much for your kind and positive comments about our team member. We are so happy to hear that you are a satisfied resident and are pleased with our services. Thank you!
I try to be as considerate as possible being that I used to work for property management but this is the worst experience with any property management I have ever had. I would not recommend renting through Tricon Residential ever. After applying, I had high hopes. Minutes later I receive an email stating our application was approved pending a few details. I missed a call close to the office closing and the voicemail stated that we needed to upload a few more documents. This voicemail was so chaotic that it was hard to unders... read more
Business response:
We would like to thank Mr. ***** for taking the time to express his concerns regarding the application process at Tricon Residential. At Tricon Residential we consistently apply the same responsible applicant screening criteria to all applicants in full compliance with all applicable state and federal fair housing requirements. To ensure a fair, consistent and appropriately rigorous review in all cases, we retain a third party to review each applicant by consistently applying the same criteria. These reviews are comprehensiv... read more
Frequently asked questions about Altis Grand Cypress
How is Altis Grand Cypress rated?
Altis Grand Cypress has a 2.4 star rating with 284 reviews.
When is Altis Grand Cypress open?
Altis Grand Cypress is open now. It will close at 6:00 p.m.
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