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Altis Grand Cypress
- Apartments
- Lutz, FL
About this business
Location details
1901 Cypress Preserve Dr, Lutz, FL, 33549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Found a rental that looked perfect for us, but wanted to tour the property in person before committing to an application because of the fees. Pictures are nice and all but can be deceiving, so we wanted to view it first. **************** person gave us a code to do a self tour. Went there and code did not work, tried several times. They said they would have to send someone out to fix it and could take 1-2 weeks. Then I received an email from one of the leasing agents and I emailed her back about the situation letting her kno... read more
******* Slayer from Tricon Residential in the DFW are is amazing. I've been with Tricon for 6 1/2 years and she was my leasing agent back then. ******* helped me find the home I'm in and she made sure I was comfortable. Since then she has been promoted but ******* still possess the willingness to ensure her residents are taken care of. Even in her current role. I think I speak for most residents that has ******* Slayer dealing with their account, She is top tier with her customer service and ability to be transparent and upf... read more
This is a SCAM!! Worked with ********************* and she was not helpful. She denied my application because my manager was out of town for the weekend and did not respond fast enough to her liking. She is also not available to speak on the phone and only communicates via email. I called **** number and they were unable to get it touch with her. Save your money, this company is a SCAM. She told me I could reapply and see if I am able to rent but I have already paid the application fee and am not going to again.
Business response:
We would like to thank ************** for taking the time to express her concerns regarding the application process at Tricon Residential.We take our dedication to providing exceptional customer service seriously and we strive to put the best interest of our residents and prospective residents first. It saddens us to hear that we failed to live up to our own standard of service in this case.As each applicants privacy and personal information is completely confidential, we would never discuss contributing factors to our decis... read more
BEWARE!!! RENT *********!! WORST COMPANY IVE EVER DEALT WITH! NEED TO BE PUT OF OF BUSINESS
Business response:
We would like to thank ****************** for taking the time to share her concerns. We are saddened to hear of ************ disappointment with Tricon Residential and would appreciate the opportunity to make things right. After a thorough search in our database, we were unable to locate a resident using this name. We would like to ask ****************** to kindly contact our **************************** so that we may further assist her. We look forward to speaking with ****************** offline. Thank you.
The house we rent was recently sold and Tricon is the property management company. I got an email from my landlady on 5/23 that sale went through and I will be receiving correspondence from a property management company soon. I didn't hear anything within a few days and reached out to the former landlady on 5/28 and 5/31 and she said she's reached out to her realtor and hasn't heard anything.Fast forward to 6/6 and I receive an email from Tricon Residential titled ********** Tips from Tricon Residential". I assumed this may ... read more
Business response:
We would like to thank ************ for taking the time to express her concerns regarding her recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet her expectations as well as our own. Our team has contacted ************ offline to discuss her concerns and have notified her that we have reversed all late fees.We appreciate the opportunity to work together offline and remain available should she have any further questions or conce... read more
Having Acute asthma andxmy husband extremely ill with liver cancer. I began to get really sick, after two doctor visits mold was found all under our crawl space.. my husband was hospitalized and I had ti get out and stay with relatives. It's been over a month they keep sending people out..my doctor's have advised me I can not go back in along with some of the techs who have checked it out. All of our personal items are ruined, my husband will not be going back in with his illness as mold is toxic and make people sick and can... read more
Business response:
We would like to thank ****************** for taking the time to share her concerns. We are saddened to hear of ********************** disappointment with Tricon Residential and would appreciate the opportunity to make things right. After a thorough search in our database, we were unable to locate a resident using this name. We would like to ask ****************** to kindly contact our **************************** so we can further assist. We look forward to speaking with ****************** offline. Thank you.
I have lived in a Tricon property for almost a year now. We have had THE WORST EXPERIENCE ever moving in. We got approved for the property and paid the deposit and first month's rent while I was 6 months pregnant and our move-in date was July 21st. They also tried telling me rent is actually ******* a month vs **** just because of high demand AFTER we signed our lease for ****.00/month. It was like pulling teeth trying to get ahold of 1 of our 4 property managers to get a walk through date because we had yet to even see the ... read more
Business response:
We would like to thank ******************** for taking the time to express her concerns regarding her recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet her expectations as well as our own. Our team has contacted ******************** offline to discuss her concerns. We appreciate the opportunity to work together offline and remain available should she have any further questions or concerns. Thank you.
I have been a resident for almost 2 years. My a/c goes out every year. This year I had hvac guys come in my home 2 weeks ago and air went out again in 3 days then today they were in my home for almost 5 hours just to leave me without air. I have a toddler with reactive airways disease. For the 3 days with no air we went to a hotel. Now they come again and leave us with no air in *****. When you call emergency maintenance the prompts don't lead you to anybody and the line hangs up. Tricon loves to get the money every month bu... read more
I've had 6 leaks in this house and they have done nothing for assistance or compensation. Many things of mine have been ruined and I have missed a lot of work to be available for the plumbers. You get no response from the emergency line which is great when currently I've been without AC for over 24 hours in the ***** heat with a newborn at home. They don't care about you and only want your money.
Business response:
We would like to thank Mr. Morgan for bringing his maintenance concerns to our attention. Unfortunately, we experienced issues with our emergency line over the weekend which caused the discrepancy that resulted in a vendor not being dispatched. We apologize for the inconvenience this caused. Our team has verified that they contacted Mr. and Ms. Morgan directly after this incident was reported to our maintenance coordinator on 5/23 and dispatched a vendor the same day. As the repairs were going to take place on 5/24, our team... read more
Frequently asked questions about Altis Grand Cypress
How is Altis Grand Cypress rated?
Altis Grand Cypress has a 2.5 star rating with 293 reviews.
When is Altis Grand Cypress open?
Altis Grand Cypress is open now. It will close at 6:00 p.m.
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