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Altis Grand Cypress
- Apartments
- Lutz, FL
About this business
Location details
1901 Cypress Preserve Dr, Lutz, FL, 33549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I have rented from Tricon for 3 years now. My lease ended today. I was suppose to meet someone at the house for a move out inspection. I got there. I waited 10 minutes and no one showed. I called to see if anyone was coming and it took quite awhile to get in contact with someone. I was told no one was coming because they didnt know I was going to be there. I definitely emailed them and told them I would be there to return the keys. This was the icing on the cake for me. I had driven over an hour and a half out of my way for ... read more
Business response:
We would like to thank ************************** for bringing her concerns to our attention. We apologize that we failed to meet her expectations as well as our own, which includes providing seamless customer service. We apologize for the lack of communication ************************** received throughout the mentioned issues. We appreciate her feedback, as it helps us enhance our processes and procedures in our continuous effort to improve and sincerely apologize for the inconvenience. We wish ************************** t... read more
I moved into a residence owned by a smaller Property ****************** in March of 2018. Tricon took over the property and purchased it in June of 2018. I must say that this is when things began to go downhill. During this entire time - 3/18 to 8/21- I never missed a rental payment. I had one late payment by one day because of a bank card issue (my error) in the entire time that I rented from this organization. I decided to transition to another location by purchasing a property in June of 2021. As a result of me wanting to... read more
Business response:
We would like to thank ************** for taking the time to express his concerns regarding his move out experience with Tricon Residential. We are sorry to hear of ************** disappointment with Tricon Residential. We apologize that we failed to meet his expectations and our own, which includes providing seamless customer service. Our team has revised the move-out statement and has issued a full refund in the amount of $1,200. We thank ************** for his residency and his continued patience while we corrected these ... read more
If i could give no stars i would!!!! I have been trying to get my balance cleared since March of this year. Their auto payment system didn't take my payment and caused me to have a late fee which i requested to get removed. i then attempted to pay my rent with the amount i thought i owed but wasn't sure since they did not remove the balance owed in a timely manner which made me have to guess what my new increased rent amount was. Then i was trying to pay my rent again before the 1st of the month and then their Auto pay syste... read more
This is by far the worst company I have ever had to deal with. First things first, I moved in on 9/15. We did not know there would be construction on the block so all day we had to argue with getting pass whenever we came or went. We would have to wait up to 15 mins each time to get in and out of the block. There was dirt and dust all over our furniture, cars and moving truck because of this. Although the blame may not be on Tricon, it would have been a nice heads up. The day of move in, we noticed multiple dead bugs. This w... read more
Business response:
We would like to thank ************** for taking the time to express her concerns regarding her recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet her expectations as well as our own. Our team would like to learn more about this experience. We appreciate Ms. ******* feedback, as it helps us enhance our processes and procedures in our continuous effort to improve and sincerely apologize for the inconvenience. We look forward to... read more
Been renting with trick for years. I wouldnt rent with anyone else but these guys. Always addressed my issues in a decent amount of time. Nice houses and nice neighborhoods
Business response:
*****************************, thank you so much for your kind and positive comments about our team. We are so happy to hear that you are a satisfied resident and are pleased with our services. Thank you!
The leasing process was NOT smooth. They want our deposit, forms, and paperwork urgently but do everything on their time. I had to reach out numerous times to see if we were approved. I received zero reply from any of my phone calls. Everything had to be done via emails and even then, the only person to respond to me was ***********************. Anyone else I received an email from never replied to me. I explained how we were moving across the Country and had to secure the place by a certain date. The website stated the rent... read more
Business response:
We would like to thank Ms. *********** for taking the time to express her concerns regarding his recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet her expectations as well as our own. Our team would like to learn more about this experience. We appreciate Ms. ***********s feedback, as it helps us enhance our processes and procedures in our continuous effort to improve and sincerely apologize for the inconvenience. We look forw... read more
WORST COMPANY EVER. they took our $450 application and holding fee and denied us due to credit issues. the holding fee was refunded but they kept the $200 applications fees. lame, but expected at this point, but here's where it gets worse.; we apply to another home listed by trichon residential and THEY MAKE ** PAY ANOTHER $450 IN APPLICATION FEES!!! they continued to justify the need for additional fees when we had just applied not even a few days before! I wouldn't have done so if I thought our applications hadn't fixed th... read more
Business response:
We would like to thank **************** for taking the time to express her frustration regarding the application process at Tricon Residential. At Tricon Residential, we value every customer and in order to treat everyone equitably, we utilize a third party credit rating agency. They objectively qualify all applicants to rent our homes. ****************** privacy and personal information is confidential and, as such, we do not discuss contributing factors to the decision on an open forum such as this. However, the items cons... read more
Hello, I sold my home on July 22nd 2021 to Tricon residential they made the closing quick which i did like however this highly greedy company offered for me to stay in the property and rent short term without a full lease agreement. During these times finding rental properties are impossible in the Tampa Bay area. I agreed to stay and agreed to the rental fees and etc. As of Today September 16th i still havent heard from this company about the vacating process or even a receipt of payment that was made. They demanded up fron... read more
Business response:
We would like to thank ******************** for taking the time to express his concerns regarding his recent experience with Tricon Residential. Our team apologizes for the frustrating experience ******************** had at the start of this transaction. We have confirmed that a member of our team has contacted ******************** offline to further discuss his concerns. We appreciate ******************** patience with us and we are confident this will not be an issue again in the future. We thank ******************** for r... read more
They don't take care of their property. The house has mold forming on the sides. When I told them about this matter, their response was if I wanted it did it would be my responsibilty. This is not my house so if they don't care why should I. The house needs power washing bad
Business response:
We would like to thank ******************** for bringing his concerns to our attention. Our regional office has addressed these concerns offline and a work order was created and the power washing has been completed. We will continue to work directly with Ms. ******* to ensure satisfaction. We appreciate ************************ patience and the opportunity to allow us to work towards a resolution offline.
Frequently asked questions about Altis Grand Cypress
How is Altis Grand Cypress rated?
Altis Grand Cypress has a 2.5 star rating with 293 reviews.
When is Altis Grand Cypress open?
Altis Grand Cypress is open now. It will close at 6:00 p.m.
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