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Altis Grand Cypress
- Apartments
- Lutz, FL
About this business
Location details
1901 Cypress Preserve Dr, Lutz, FL, 33549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I have rented with Tricon for years, since they took over from the previous company. Ive been in the same home for over 6 years and have the most frustrating time dealing with this company. The maintenance request portal is horrible for following up on requests; the information either isnt correct or completely missing and there are never any notes. Calling isnt any better because their staff has no idea what theyre looking at either. On top of that, they use the cheapest labor they can find that do half a** jobs and dont cl... read more
Business response:
We would like to thank Mr. ***** for bringing his concerns to our attention. We apologize that we failed to meet her expectations as well as our own, which includes providing seamless customer service. We apologize for the lack of communication Mr. ***** received throughout the mentioned issues. We appreciate his feedback, as it helps us enhance our processes and procedures in our continuous effort to improve and sincerely apologize for the inconvenience. We wish Mr. ***** the best and look forward to continuing to serve him... read more
Our move-in was set an entire month in advance, but we werent told until less than 48 hours beforehand that the house wasnt ready. Now less than 24 hours before our second promised move-in, again were told that the house isnt ready. Weve been timely with everything Tricon required from us- deposit, rent, insurance and utilities. Tricon has responded by treating us like a nuisance.
Business response:
We would like to thank Ms. ******** for taking the time to express her concerns regarding her move in date with Tricon Residential. Upon reviewing the condition of the home, it was determined that there were items beyond normal wear and tear that needed to be addressed. Our regional team contacted Ms. ******** to inform her the move in date would no longer work as there were more items that needed to be addressed than originally anticipated. We understand that moving is already stressful and apologize for any inconvenience t... read more
We are attempting to move out of a Tricon rental on 1/5, and there has been a whole list of issues since the day we moved in 5/1/20. We were not sent info about move out until Thursday 12/23 afternoon (before a federal holiday) at which point the person in charge of our lease left the office and is out until 1/5 so we have went through h*** trying to get any answers to our questions. We've already been apologized to for getting this info sent late and told it should have been sent weeks ago. When we moved in, we completed a ... read more
Business response:
We would like to thank ************** for taking the time to express her concerns regarding her move out experience with Tricon Residential.Our regional office has confirmed that they have contacted ************** directly and have completed the move out inspection as of 1/5 as well as provided her with the inspection report. As no charges were asserted, we will be providing ************** with a full refund of her security deposit. We appreciate Ms. ****** feedback, as it helps us enhance our processes and procedures in our... read more
So we applied for a house, AFTER calling and talking to someone about the requirements. We were told we'd just have to pay extra security deposit, but she saw NO reason for us to get denied. 2 days and $360 later we were denied... I would NOT have applied had I not been lied to over the phone about requirements. So $110 WASTED. They said the $250 hold was being refunded, but I am NOT holding my breathe after reading these BBB reviews.... scam artists
Business response:
We would like to thank ************** for taking the time to express her frustration regarding the application process at Tricon Residential. At Tricon Residential, we value every customer and in order to treat everyone equitably, we utilize a third party credit rating agency. They objectively qualify all applicants to rent our homes. **************** privacy and personal information is confidential and, as such, we do not discuss contributing factors to the decision on an open forum such as this. However, the items consider... read more
False advertising from the start. While starting an application online there was a calendar option to pick a date, within a date range, to move. I selected a date, and the application proceeded. After approval (with a perfect 10 year rental history AND good credit they wanted 1.5x deposit) I was told that I only had 14 days to take the lease on the property, cutting 9 days off the original date from the application. Then upon asking that question the lease officer informed me that she was wrong - it was now 10 days to take t... read more
Business response:
We would like to thank ********************** for taking the time to share her honest feedback in regards to the application process at Tricon Residential. We do our best to be transparent with any fees that will be required at the time of application and sign of lease. We are happy to see that ********************** has signed her lease and is now a resident with us. We appreciate the feedback as it will help us review our process and make any enhancements on our processes and procedures in our continuous effort to improve.... read more
We rented from this company for several years after they bought out the previous company managing the home. Leases were regularly sent with incorrect information, ie. amounts and names of tenants. We chose to break lease early to purchase a home. I was proactive and called to get all the details and steps needed to make sure it went smoothly. We originally were told 45 days notice needed, 2x rent to break lease was due, plus any partial months rent we would be using. Since I knew of the issues this company has and also knew ... read more
Business response:
We would like to thank ****************** for taking the time to express her concerns regarding her move-out statement.At Tricon Residential, in accordance with section 8 of the residents signed lease, a resident may request early termination of their Lease in exchange for the payment of a lease breakage fee equal to two (2) months Rent.This fee was applied as ****************** requested to terminate her lease prior to its expiration date. We thank ****************** for allowing us an opportunity to clarify and thank her f... read more
Absolutely unacceptable. Our rental property had a leaking pipe from the water heater which resulted in mold in the home. We promptly notified Tricon of the issue and asked for resolution. Today marks day ******************************************************************************************* the home, leaving my small child living in a home with exposed electrical and insulation for several weeks after also having my entire family being exposed to active mold for more than a month. I have spent countless hours on the pho... read more
Business response:
We would like to thank ************** for bringing this issue to our attention. We apologize that we failed to meet her expectations as well as our own. We have confirmed that our maintenance manager has contacted ************** directly to discuss the issue. In addition to transferring ************** to a new home, we will be adding a concession of a full months rent to her ledger for the inconveniences you have experienced.We appreciate the chance to work with ************** to resolve the situation and remain available if... read more
Horrible communication. Tried to pressure into a lease when they had errors on it. Horrible customer service when I reached a person sent me in circles on who was responsible
Business response:
We would like to thank ****************** for taking the time to express her concerns regarding her recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet her expectations as well as our own. Our team has contacted ****************** and cancelled the lease per her request. Additionally, we have issued a full refund. We appreciate ****************** feedback, as it helps us enhance our processes and procedures in our continuous ef... read more
Be very careful with this company.Keep all receipts, emails and records of everything. Ask for copy of move-in-inspection when it is complete to verify it is accurate. On move out, take pictures to validate condition and ask for a copy of the move out inspection. We rented from them 2020 to 2021. When we moved out, we followed the move out checklist to the tee. When we got our final ****, they had charged us for numerous items that we took care of and items that were already broken when we moved into property. (This is why I... read more
Frequently asked questions about Altis Grand Cypress
How is Altis Grand Cypress rated?
Altis Grand Cypress has a 2.5 star rating with 293 reviews.
When is Altis Grand Cypress open?
Altis Grand Cypress is open now. It will close at 6:00 p.m.
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