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Altis Grand Cypress
- Apartments
- Lutz, FL
About this business
Location details
1901 Cypress Preserve Dr, Lutz, FL, 33549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I'm going to say I'm not surprised at all with WEEKEND EMERGENCY MAINTENANCE REQUEST NOT BEING FULL FILLED ?? I had 2 in one day no ** in ******* 93 degrees outside so you can imagine inside was 98 to 100 degrees then there was the overflow of sewage on the outside of the house, inside both tubs and on the floor. I purchased 8 gallons of bleach because I could not deal with ***** matter all over the place. ONLY to be told the vendor was dispatch for the sewage would contact me "I got a text at 11:30 am" 2 hours I contacted t... read more
Worse company ever to deal with. I signed a lease on 04/06/22, paid deposit of $2600 on 04/07 via Debit card. Was emailed on 04/14/22 that they cancelled my lease due to incorrect assumptions. Tried contacting them to discuss, absolutely no response. I have been trying since then to receive my deposit back, multiple emails, calls and no response. I get transferred 4-5 times every time I call and no one can. We never stepped foot on the property, had all utilities transferred and had to pay connection fees that will not be re... read more
I have not even been a tenant for a year. I have submitted half a dozen maintenance requests to fix our air. It is currently 82 degrees upstairs where my children are supposed to sleep. Most recently I left a message, today, for an emergency tech. The first agent I spoke to was rude & when I asked for a supervisor, she hung up on me. I called back and another agent submitted my work order. I was told to call back in 90 minutes if no one called. No one called & now the office is closed. As a single father with no other financ... read more
Business response:
We would like to thank ******************** for taking the time to express his concerns regarding his recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet his expectations as well as our own. Our team has contacted ******************** offline to discuss his concerns. We appreciate the opportunity to work together offline. Thank you.
I have never experienced so many issues in my time of renting from a company. First, the house that i was suppose to move into was not available and the company never contacted me. I contacted them the Friday before move-in to inquire about inspecting, only for someone call me back with urgency to let me know it wasn't ready. So, i had to selected from two options to move in, not happy about this! Move-in day the 22nd of December, no refrigerator until the 27th of December, and no one to install it until the next day(my birt... read more
Business response:
We would like to extend our sincerest apologies to ****************** for the issues she experienced at move in as well as the lack of customer service she received. Our team has notified us that they have contacted ****************** directly to discuss her concerns. Additionally, they have confirmed that ************ workorder was completed as of 5/12/22. Providing a great customer experience is very important to us, and we are sorry that ************ initial experience did not meet that standard. We appreciate the chance ... read more
I have NEVER had this many un answered or un addressed issue's from a rental company in my life and I have been here for 3 months. Upon move in date I noticed my master bathroom would continuously flood also my backyard irrigation system has three cracked pipes. I've put in several maintenance request along with speaking to different Tricon reps for the last 2 months. Every time I speak with someone I'm told this is a priority and will receive a call in the next couple hours. It's now been a on going issue for over 2 months ... read more
Business response:
We would like to thank **************** for bringing his maintenance concerns to our attention. We would like to extend our sincerest apologies to **************** for the inconveniences he has experienced, as well as the lack of communication he received from our team. In an effort to complete the repairs as quickly as possible, our team reassigned the repair items and opened new work orders as of last week. Additionally, our local team made an effort to contact **************** offline. As we were unfortunately unable to r... read more
Terrible company to rent from. We have been calling for 3 days due to a leak in the water lines in the ceiling. The ceiling is about to fall in and they still will not send anyone out to fix the leaky pipe or fix the ceiling. Everyday it gets worse and worse. We have sent them pictures and still nothing. Not only is the ceiling in the bedroom failing now its going into the bathroom. The carpet is soaked, the insulation is falling out from the attic and still nothing from anyone at Tricon. We had to turn the main water meter ... read more
Business response:
We would like to thank ************** for taking the time to share her concerns. We are saddened to hear of Ms. ****** disappointment with Tricon Residential and would appreciate the opportunity to make things right. After a thorough search in our database, we were unable to locate a resident using this name. We would like to ask ************** to kindly contact our Resident Service departments so we can further assist. We look forward to speaking with ************** offline. Thank you.
I am a new tenant. I completed a walk through the day of lease sognimg and found multiple things in need of repair, especially there being no electricity in half of the home. I sent the list on 4/8/22. It is now 5/2/22 and nothing has been done. I sent an email copying multiple people from the ******* office and no one has replied nor addressed these issues. What horrible service. I am concerned on how this year will go. I hope the legal route wont be necessary.
Wish I could give zero stars! Our neighborhood is a small and quiet place. At least it was before Tricon bought a house here and has moved in nothing but criminals. One shot someone in front yard. Ext one had served time for murder. Now new ones fight constantly and police are out a lot. Ridiculous
Business response:
We would like to thank ****************** for taking the time to express her concerns. Our regional team has been notified of the reported issues and will be addressing the situation accordingly. We sincerely apologize to ****************** for the inconveniences shes experienced and remain available should she have any further questions or concerns. Thank you.
Both my kids rooms flooded on February 7th they didnt fix the plumbing until February 11th. No one came out to get the water off my kids carpets until February 16th. Air dryers sat on my carpet until February 28th when they finally came to remove the carpet. I was told I would be reimbursed for hotel, never was. My sons bedroom set was destroyed because of the wet carpet. I tried to go back to the home because I continued to pay rent there and there were geckos in my kids rooms due to the open pipe busted under the house. Wh... read more
Business response:
Also have renters insurance it a waste of time. The contractor they hired ******** ********never identify what caused the flood so my insurance (***** ****) wont cover anything the hotels, the damages to the bedroom set, all my towels that I used trying to contain the water nothing. I missed days of work and had to shut down my business (who wants products that stink?) dealing with their different vendors only to be treated poorly and lied to leaving me and my kids pretty much homeless.
Frequently asked questions about Altis Grand Cypress
How is Altis Grand Cypress rated?
Altis Grand Cypress has a 2.4 star rating with 284 reviews.
When is Altis Grand Cypress open?
Altis Grand Cypress is closed now. It will open tomorrow at 9:00 a.m.
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