This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Altis Grand Cypress
- Apartments
- Lutz, FL
About this business
Location details
1901 Cypress Preserve Dr, Lutz, FL, 33549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I'm looking news concerning business. $2000s monthly is great deal if you can afford.
By far the worst rental experience of my life. At first everything was great. But once we moved in it all went downhill. Within the first month the toilet stopped working, the fridge stopped working and its been an act of congress to get anything fixed. Communication is horrible. Almost non existent. Weve been without a working fridge for almost a week now. Its always a run around. Too many chiefs. Were honestly thinking about breaking the lease and weve only been here a month. Never again will I rent from Tricon.
Business response:
We would like to thank ****************** for bringing her maintenance concerns to our attention.We would like to extend our sincerest apologies to ****************** for the length of time it took to complete her service request. We strive to provide a seamless experience for our residents and are disappointed to hear we failed to meet not only Ms. ******** expectations but also our own.As of Wednesday March 30th, the refrigerator has been repaired. Our regional office will be contacting ****************** directly to verif... read more
Absolutely horrible customer service! Can't get ahold of anyone in the local office who makes decisions!! Multiple issues since we moved in 4 months ago! Took them 3 months to fix it dishwasher, now the ** is out and they are dragging their feet to fix it! Stay away at all costs!! They will s**** you over financially as well!!! I wish I could give 0 stars
Business response:
We would like to thank Mr. ****** for taking the time to share his concerns. We are saddened to hear of Mr. ******’s disappointment with Tricon Residential and would appreciate the opportunity to make things right. After a thorough search in our database, we were unable to locate an applicant or resident using this name. We would like to ask Mr. ****** to kindly contact our Resident Service departments so we can further assist. We look forward to speaking with Mr. ****** offline. Thank you.
This is an horrible company to rent from. They would not take care of the needs of the customer in a timely manner. When your lease is over they boot you out without any options to renew. They are very rude when it comes to helping and responding to a residence needs. During covid they were working real hard to kick me and my family out of our home. I would never rent from them again. I would not recommend them to anyone. Just horrible people and a horrible company.
Business response:
We would like to thank Mr. ***** for taking the time to provide us with his honest feedback. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet his expectations as well as our own. We appreciate Mr. *****’ feedback, as it helps us enhance our processes and procedures in our continuous effort to improve and wish him the best in all future endeavors.
Terrible neighbors. Beware if this company buys a home in your neighborhood. The property is not maintained and has become an eye sore for our beautiful neighborhood. Cars block the sidewalk and no with a stroller, ****** or wheelchair can get by. All attempts to reach the property manager and the *** Coordinator have been ignored.
Business response:
We would like to thank Ms, ******** for taking the time to express her concerns regarding her recent experience with Tricon Residential. Again, we thank Ms. ******** for bringing these issues to our attention. We have confirmed that our regional office has been notified and is communicating with Ms. ******** directly offline. Additionally, a direct point of contact was provided and we invite Ms. ******** to contact us immediately should she have any additional questions or concerns. We appreciate the opportunity to work toge... read more
This was the worst experience I have ever been through. I first dealt with a lady named ********************* who was the worst employee they have. She doesn't respond to emails and makes it seem like you are bothering her when you ask questions. Once we got through that horrible level of unprofessionalism. We then moved to a lady named ********************************* who was very nice during the initial process. Once we seen the house and the damages that were not corrected, she quickly changed the script. Cracks in the c... read more
Business response:
We would like to thank Mr. **** for taking the time to express his concerns regarding his recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet his expectations as well as our own. Our team has contacted Mr. **** offline to discuss his concerns. Additionally, we have issued a full refund in the amount of $349.98. We appreciate Mr. ****'s feedback, as it helps us enhance our processes and procedures in our continuous effort to imp... read more
Tricon discriminates and takes people application fees and we have not received our refundable deposit from this company
Business response:
We would like to thank Mr. ****** for taking the time to express his concerns regarding the application process at Tricon Residential. At Tricon Residential we consistently apply the same responsible applicant screening criteria to all applicants in full compliance with all applicable state and federal fair housing requirements. To ensure a fair, consistent and appropriately rigorous review in all cases, we retain a third party to review each applicant by consistently applying the same criteria. While we would never discuss ... read more
Hello, good day. I dont like leaving bad reviews but when a company is this bad you have no choice. I dont understand how they have a A+ rating on the BBB. They are definitely not consumer friendly. First our application specialist was horrible at returning our calls. Every time we will email or text with a question it would go unanswered. We kept getting automated emails and text that didn't pertain to us. Every time we called either the call would go unanswered because we would be greeting by a machine and then put on hold... read more
Business response:
We would like to thank **************** for taking the time to express her concerns regarding her recent experience with Tricon Residential. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet her expectations as well as our own. We truly appreciate Ms. ******** feedback, as it helps us enhance our processes and procedures in our continuous effort to improve and sincerely apologize for the inconveniences she has experienced. A member of our team will con... read more
I can say this is by far the worst experience I had with a house rental. We recently move to the ******* area, and set everything up through online. They were great at communicating back and forth when it came to getting the funds and information needed. The first payment went through and our rent was clear. The second month came, and I called to verify how much was out payment. They said one amount. I was shocked, so I asked my wife. She confirm that we should call again to make sure the amount was correct. We call and they... read more
Business response:
We would like to thank Mr. **** for taking the time to express his concerns regarding inaccurate charges on his ledger. We have confirmed with our regional team that the corrections have been made to the account and fees were reversed to bring Mr. ****'s account to current. Additionally, a concession was added with the remainder of fees that were charged. We will continue to work closely with Mr. **** offline to ensure this matter is resolved going forward. We thank Mr. **** for his residency and look forward to our next opp... read more
Frequently asked questions about Altis Grand Cypress
How is Altis Grand Cypress rated?
Altis Grand Cypress has a 2.5 star rating with 293 reviews.
When is Altis Grand Cypress open?
Altis Grand Cypress is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com