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Altis Grand Cypress
- Apartments
- Lutz, FL
About this business
Location details
1901 Cypress Preserve Dr, Lutz, FL, 33549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I have to go out of my way to thank ****** for being the absolute best. He has always gone above and beyond to make sure our home always had what it needed. Its nothing against anybody else in the service department but ****** has made renting with Tricon such a great experience. Thank you again ****** for everything that youve done for us!
Business response:
****************, thank you so much for your kind and positive comments about our team!
Unfortunately, as a new tenant, I have not experienced the Tricon Difference.My home obviously did not go through a 20-point inspection any time something as basic as carbon monoxide and smoke detectors were not throughout the home. Screens were torn apart on windows and much more which can be seen on my yelp and ****** reviews. This site won't allow me to add it.Below are things Tricon promises on their site as the Tricon Difference 1. My Smart Home Technology was not fully functional upon moving in. The front door was not ... read more
Business response:
We would like to extend our sincerest apologies to ******************** for the issues she experienced at move in as well as the lack of customer service she received.We have spoken to Ms. ********* maintenance manager, and he has notified us that he has contacted ******************** directly to discuss Ms. ********* concerns and has issued work orders to rectify the maintancence issues ******************** reported. We would like to assure ******************** that we will continue to stay in contact with her through the p... read more
Their app is trash. BE AWARE! The app automatically scheduled me same day at 9pm at night should have been a warning. I kept trying to cancel and the app would not let me cancel. Why charge for something that does not work. I made another appointment. I followed the instructions on the app upon arriving to enter the home for viewing. I could not get in to view the home. Frustrated after driving 20 minutes to get there on time. By the time I got someone to call me back I already left the location. It's really hard to get some... read more
Business response:
We would like to thank Ms. ***** for taking the time to share her feedback regarding her self-tour experience. We would like to apologize to Ms. ***** for the issues she encountered with our self-tour system. We have refunded the $1.99 fee to Ms. *****; her bank will process the refund within 3-5 business days. We thank Ms. ***** for considering Tricon Residential in her rental search and hope to serve her in the future. Thank you.
When it comes down to getting repairs and being comfortable Tricon is by far the best rental company there is. I have rented from many people. Tricon believes in taking care of their property. The last owner of our current home was horrible with the upkeep of the property. Since Tricon took ownership they have came in and made and continues to make the necessary repairs needed to make it feel more like home. Every company has it flaws. I am writing from a place of gratefulness, all of our floors were damaged and needed repla... read more
Business response:
Mr. ******* **, thank you so much for your kind and positive comments about our team. We are so happy to hear that you are a satisfied resident and are pleased with our services. Thank you!
I hate to write this review, first review ever with BBB I unfortunately must do so! I am a resident of ****************** now owned by TRICON Residential in ******* for almost the past 10 years. Indeed the 10 years wasnt a typo I had seen this property been bought and managed by different companies over the course of the many years I lived and still live here, as a great and loyal tenant always paying my rent on time/never missed a payment ! So you may wonder why write a bad review for Tricon? Well it quite simple : APPALLIN... read more
Business response:
We would like to thank ************** for taking the time to express his concerns regarding his recent experience with Tricon Residential. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet **************** expectations as well as our own. Our community manager has verified that **************** apartment has now been treated twice by pest control; a storage unit was provided to ************** to store his items while pest control conducted a full clean... read more
Tricon is impossible to get in touch with. They clearly do not run background checks. I live in a very nice family oriented neighborhood and they continue to rent to the worst of the worst. In 2020 the tenant killed boyfriend in the yard she and I share. The home was up for rent again and they moved in a woman who was just a year earlier released from prison for murder. We were all happy to see after she moved out that the home was renovated and the rent went from $ **** to $ **** which is more in line with the rental value ... read more
Business response:
We would like to thank Mr. ******** for taking the time to express his concerns. At Tricon Residential, we consistently apply the same responsible applicant screening criteria to all applicants in full compliance with all applicable state and federal fair housing requirements. To ensure a fair, consistent and appropriately rigorous review in all cases, we retain a third party to review each applicant by consistently applying the same criteria. These reviews are comprehensive and include verification of employment, credit, re... read more
THIS IS LITERALLY THE WORST COMPANY I HAVE EVER DELT WITH. Since the very beginning Ive had issues with them responding and doing absolutely anything on time, the staff itself consists of the most underachieving and inept adults Ive come across. I have been waiting to have my name removed from the lease for literally MONTHS and havent been able to do it. Then when I got closer to the process, she tried moving all tenants from the lease and has never sent a response to correcting it. ******************************* and all th... read more
Business response:
We would like to thank ************** for taking the time to express her concerns. Our regional office has contacted ************** directly and have advised her that unfortunately the roommate release process was delayed due to missing documentation requested from Ms. ****** roommate who will be remaining on the lease. Our regional office is currently in contact with ************** and her roommate and will continue to work with them offline to finalize the roommate release process. We appreciate ************** reaching out... read more
Absolute horrible first experience with Tricon Residential, and by the looks of these other reviews, Im not special. I was SIMPLY trying to TOUR a home for me and my family scheduled the tour, PAID MY MONEY (I dont care if it was $2 or $2000, it was my money), used my gas to go to the location and was unable to enter the property. I spent 20mins just trying to get thru the door, before finally giving up. I used the link texted to me, I verified my identity and the door NEVER unlocked, tho it said otherwise. If thats not enou... read more
Business response:
We would like to thank ****************** for taking the time to share her feedback regarding her self-tour experience. We would like to apologize to ****************** for the issues she encountered with our self-tour system. We have refunded the $1.99 fee to ******************; her bank will process the refund within 3-5 business days. We thank **************** for considering Tricon Residential in her rental search and hope to serve her in the future. Thank you.
Learn from others!! Stay away from this company. Looks like they hired someone to respond to these terrible, truthful comments, so they have no problem paying for that, but the company won't pay for trained knowledgeable rental agents to help people with legitimate problems.
Business response:
We would like to thank Ms. ***** for taking the time to share her concerns. We are saddened to hear of Ms. *****’s disappointment with Tricon Residential and would appreciate the opportunity to make things right. After a thorough search in our database, we were unable to locate an applicant or resident using this name. We would like to ask Ms. ***** to kindly contact our Resident Service departments so we can further assist. We look forward to speaking with Ms. ***** offline. Thank you.
Frequently asked questions about Altis Grand Cypress
How is Altis Grand Cypress rated?
Altis Grand Cypress has a 2.4 star rating with 284 reviews.
When is Altis Grand Cypress open?
Altis Grand Cypress is open now. It will close at 6:00 p.m.
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