This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Altis Grand Cypress
- Apartments
- Lutz, FL
About this business
Location details
1901 Cypress Preserve Dr, Lutz, FL, 33549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Terrible company to rent from. We have been calling for 3 days due to a leak in the water lines in the ceiling. The ceiling is about to fall in and they still will not send anyone out to fix the leaky pipe or fix the ceiling. Everyday it gets worse and worse. We have sent them pictures and still nothing. Not only is the ceiling in the bedroom failing now its going into the bathroom. The carpet is soaked, the insulation is falling out from the attic and still nothing from anyone at Tricon. We had to turn the main water meter ... read more
Business response:
We would like to thank ************** for taking the time to share her concerns. We are saddened to hear of Ms. ****** disappointment with Tricon Residential and would appreciate the opportunity to make things right. After a thorough search in our database, we were unable to locate a resident using this name. We would like to ask ************** to kindly contact our Resident Service departments so we can further assist. We look forward to speaking with ************** offline. Thank you.
I am a new tenant. I completed a walk through the day of lease sognimg and found multiple things in need of repair, especially there being no electricity in half of the home. I sent the list on 4/8/22. It is now 5/2/22 and nothing has been done. I sent an email copying multiple people from the ******* office and no one has replied nor addressed these issues. What horrible service. I am concerned on how this year will go. I hope the legal route wont be necessary.
I am a new tenant. I completed a walk through the day of lease sognimg and found multiple things in need of repair, especially there being no electricity in half of the home. I sent the list on 4/8/22. It is now 5/2/22 and nothing has been done. I sent an email copying multiple people from the ******* office and no one has replied nor addressed these issues. What horrible service. I am concerned on how this year will go. I hope the legal route wont be necessary.
Business response:
We would like to extend our sincerest apologies to ****************** for the issues she experienced at move in as well as the lack of customer service she received. We have spoken to Ms. ******** maintenance manager, and he has notified us that our team has contacted ****************** directly to discuss her concerns and that all maintenance issues have been addressed. Providing a great customer experience is very important to us, and we are sorry that Ms. ******** initial experience did not meet that standard. We apprecia... read more
Wish I could give zero stars! Our neighborhood is a small and quiet place. At least it was before Tricon bought a house here and has moved in nothing but criminals. One shot someone in front yard. Ext one had served time for murder. Now new ones fight constantly and police are out a lot. Ridiculous
Business response:
We would like to thank ****************** for taking the time to express her concerns. Our regional team has been notified of the reported issues and will be addressing the situation accordingly. We sincerely apologize to ****************** for the inconveniences shes experienced and remain available should she have any further questions or concerns. Thank you.
Wish I could give zero stars! Our neighborhood is a small and quiet place. At least it was before Tricon bought a house here and has moved in nothing but criminals. One shot someone in front yard. Ext one had served time for murder. Now new ones fight constantly and police are out a lot. Ridiculous
Business response:
We would like to thank ****************** for taking the time to express her concerns. Our regional team has been notified of the reported issues and will be addressing the situation accordingly. We sincerely apologize to ****************** for the inconveniences shes experienced and remain available should she have any further questions or concerns. Thank you.
Both my kids rooms flooded on February 7th they didnt fix the plumbing until February 11th. No one came out to get the water off my kids carpets until February 16th. Air dryers sat on my carpet until February 28th when they finally came to remove the carpet. I was told I would be reimbursed for hotel, never was. My sons bedroom set was destroyed because of the wet carpet. I tried to go back to the home because I continued to pay rent there and there were geckos in my kids rooms due to the open pipe busted under the house. Wh... read more
Business response:
Also have renters insurance it a waste of time. The contractor they hired ******** ********never identify what caused the flood so my insurance (***** ****) wont cover anything the hotels, the damages to the bedroom set, all my towels that I used trying to contain the water nothing. I missed days of work and had to shut down my business (who wants products that stink?) dealing with their different vendors only to be treated poorly and lied to leaving me and my kids pretty much homeless.
Both my kids rooms flooded on February 7th they didnt fix the plumbing until February 11th. No one came out to get the water off my kids carpets until February 16th. Air dryers sat on my carpet until February 28th when they finally came to remove the carpet. I was told I would be reimbursed for hotel, never was. My sons bedroom set was destroyed because of the wet carpet. I tried to go back to the home because I continued to pay rent there and there were geckos in my kids rooms due to the open pipe busted under the house. Wh... read more
Business response:
Also have renters insurance it a waste of time. The contractor they hired ******** ********never identify what caused the flood so my insurance (***** ****) wont cover anything the hotels, the damages to the bedroom set, all my towels that I used trying to contain the water nothing. I missed days of work and had to shut down my business (who wants products that stink?) dealing with their different vendors only to be treated poorly and lied to leaving me and my kids pretty much homeless.
I have to go out of my way to thank ****** for being the absolute best. He has always gone above and beyond to make sure our home always had what it needed. Its nothing against anybody else in the service department but ****** has made renting with Tricon such a great experience. Thank you again ****** for everything that youve done for us!
Business response:
****************, thank you so much for your kind and positive comments about our team!
I have to go out of my way to thank ****** for being the absolute best. He has always gone above and beyond to make sure our home always had what it needed. Its nothing against anybody else in the service department but ****** has made renting with Tricon such a great experience. Thank you again ****** for everything that youve done for us!
Business response:
****************, thank you so much for your kind and positive comments about our team!
Frequently asked questions about Altis Grand Cypress
How is Altis Grand Cypress rated?
Altis Grand Cypress has a 2.6 star rating with 301 reviews.
When is Altis Grand Cypress open?
Altis Grand Cypress is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com