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Altis Grand Cypress
- Apartments
- Lutz, FL
About this business
Location details
1901 Cypress Preserve Dr, Lutz, FL, 33549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Shout out to Tricon Residential and **** and ****** for a job well done! Very quick, smooth and precise during the whole process from beginning to end!
Business response:
Tara Miner, thank you so much for your kind and positive comments about our team members. We are so happy to hear that you are a satisfied resident and are pleased with our services. Thank you!
Do Not Waste your time and money with this company!!! My brother applied and was told he was the first to apply for the home . He paid the $349 to hold the home!!! Leasing agent sent email that he had to give bank statements and one other form within 24hrs. Left work early to get everything in time. Next morning another agent calls him to tell him that another family that had applied for a home didnt go through so they want the home he got approved for so it no longer available to him because another family needs a home by t... read more
Business response:
We would like to thank Mr. Quintanilla for taking the time to express his frustration regarding the application process at Tricon Residential. We apologize that we failed to meet your expectations and our own, which includes providing seamless customer service. We are happy to hear that all concerns were addressed to your satisfaction. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. We appreciate the chance to work with you to resolve th... read more
We moved to ************ from the ***************** and decided to rent while learning the area. We only rented from Tricon for 6 months before we purchased a house.The house we rented from Tricon fit us well and was in a good location but we had a few issues with Tricon.The first was with the garbage can. We didn't have one upon move in. I called multiple times and left voicemail, and emailed a couple of times before calling the main number. This took over a week. Finally they said the garbage can was my responsibility. Whe... read more
Business response:
We would like to thank Mr. Smith for taking the time to express his concerns regarding his recent experience with us. At Tricon Residential, we strive to provide seamless customer service and we would like to apologize that we failed to meet your expectations as well as our own. We apologize for the lack of communication you received throughout the mentioned issues. We appreciate your feedback, as it helps us enhance our processes and procedures in our continuous effort to improve and sincerely apologize for the inconvenienc... read more
I was the 1st person to apply for a property they took 349$ from me and the canceled my application because they said it was a system error and some one was already renting it
Business response:
We would like to thank Ms. Miller for bringing this matter to our attention. Ms. Miller submitted her application on May 29th, 2021, due to the holiday and the weekend, the application was not reviewed until the following week. On June 5th, 2021 we advised Ms. Miller that unfortunately there was an error in our system and that this home was unavailable. Our representative advised Ms. Miller that her application would be transferred along with all fees to another home should she wish to move forward. Ms. Miller was also provi... read more
The worst people to deal with… it was not a simple and easy process.
Business response:
We would like to thank Ms. Boudin for taking the time to express her frustrations regarding the application process at Tricon Residential. On May 21st, 2021, an application was submitted by Mr. Boudin. A representative requested additional documents need to process Ms. Boudin as an added occupant to the application. Mr. Boudin passed the background screening from the third-party company Tricon Residential utilizes but due to no response regarding the additional documents needed the application was cancelled. We apologize for... read more
Tricon is THE WORST. I moved into one of their homes in December of 2020. The carpets were not cleaned. The lawn was not up to par. The bushes were extremely tall to where someone could hide in them. There was poison oak growing up around the house. Something is severely wrong with the chimney. When it rains it makes a constant tapping noise they’ve sent someone out 3 times and the issue still isn’t fixed. We have a broken toilet seat that was broken when we moved in. And the worst of it all is recently we heard some scurryi... read more
Business response:
We would like to thank Ms. Livingston for taking the time to express her concerns regarding her experience with Tricon Residential. We are sorry to hear we failed Ms. Livingston’s expectations on the timeline of repairs and the condition of her home at move in. Our investigation shows that our maintenance team completed an additional carpet cleaning. In addition, our maintenance team also confirmed with Ms. Livingston that since they were not able to identify the noise from the attic, that traps were set and they will be bac... read more
viewed a home at **** ********** **** ********** ** *****while viewing home, Entering the home looked nice. There was a basement door, when I open the door you can smell the water Mildew very strong, it was not the same as the smell in the rest of the entrance level. I turned the lights on and saw where the Walls where sprayed with silver paint but it didn't cover the horrible smell. The basement was not finished and looked as it was started to be section off with wood. Upon going upstairs where The bedroom are, the last roo... read more
Business response:
We would like to thank Ms. Davis for taking the time to share her feedback regarding her self-tour experience. We would like to apologize for the unfortunate experience she had while viewing the property. Our maintenance department has been notified of the issues reported and are handling them accordingly. We have refunded the $1.99 fee to Ms. Davis, the bank will process the refund within 3-5 business days. We extend our sincerest apologies to Ms. Davis and her family for the inconvenience experienced. We thank Ms. Davis fo... read more
Tricon is lying I have no evictions no broken leases they are liars and scammers I don’t even want an response anymore they can discuss it with my lawyer because I received all three credit reports from all threee creditors if I had an eviction I would’ve never been conditionally approved then they lied and said I applied back in February I didn’t apply with them they had me sending all those bank statements after telling me I’ll have to pay 1.5 deposit just to come back 3 days later and tell me I’m denied because I I applie... read more
We have been tenant with this company for Over 10 years. They have switch management 4 times as they do their property management gets progressively worst. This company I have been dealing with a broke pipe leak from under the house for 6 days now. The floor abs wall are damaged and it’s spreading as the water continues to leak. The expect my family and I to live in a house with no water. It has taken them 3 days to offer a 100 credit per night until the reposing of the house is approved and work begin. No one has yet spoken... read more
Business response:
We would like to thank Ms. Cardona, for taking the time to express her concerns regarding her maintenance experience with Tricon Residential. We are sorry to hear we failed both Ms. Cardona’s expectations and our own. Our regional team confirmed that they were out at Ms. Cardona’s home and at that time the water was extracted and the required permits were provided to replace the pipes in the home. Due to the inconvenience of these repairs, our team offered Ms. Cardona and her family credit for a hotel stay. We have confirmed... read more
Frequently asked questions about Altis Grand Cypress
How is Altis Grand Cypress rated?
Altis Grand Cypress has a 2.5 star rating with 293 reviews.
When is Altis Grand Cypress open?
Altis Grand Cypress is open now. It will close at 6:00 p.m.
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