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Altis Grand Cypress
- Apartments
- Lutz, FL
About this business
Location details
1901 Cypress Preserve Dr, Lutz, FL, 33549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
WARNING to ALL potential residence…I recently leased a property with Tricon American Homes in Hampton, GA exactly two weeks ago. The staff made sure they received all necessary documents and payments prior to my move-in date and once I moved-in it has been dead silence. I have countless attempts to reach out to Tricon local office and Headquarters regarding the issues with this property. According to their website the property was move-in ready, but the reality is the property was a mess. Roach infested, the staircase rail h... read more
Business response:
We would like to thank Mr. Abelard for bringing this matter to our attention. Our investigation shows Mr. Manfred reached out to Tricon Residential on the day of his move in (11/20) as he needed assistance with activating his smart home lock. A phone call was placed to the superintendent who personally visited the home on the morning of the move in. It was at this time the superintendent completed a move in orientation at the home. The home had debris in the kitchen cabinets, the superintendent apologized and provided Mr. Ab... read more
My husband and I have literally only been in the home not even more then three weeks. For one the home was no cleaned when we moved in even though we were told by Francine Stephans that it was. Two our air conditioner went out for three days and no help to get it resolved. There was a shortage in the breaker box for the air conditioner, my husband almost electrocuted himself doing what the technician instructed. The shortage is not knew because you can see the box already clearly melted which let's us know that these systems... read more
My husband and I applied to rent a home and were approved right away. Then the lease agreement was sent over, that is when things became fishy. We had exactly 48 hours to read through a 23 page lease and ask and have answered all of our questions. I've never read such a harsh sounding lease agreement before that places all responsibility of repairs and fault on the tenant. Needless to say we backed out and when asked for the refund of the $250 that was paid during the application we were told we wouldn't be getting a refund ... read more
Business response:
We would like to thank Ms. Ritter for taking the time to express her concern, regarding her non-refundable holding deposit. On September 2nd, 2020, Ms. Ritter and her husband completed a rental application for 4533 Connaught East Drive. Upon submission of her rental application, she agreed to the Company’s Terms of Agreement as well as paid her non-refundable application fee and non-refundable holding deposit. (see Terms of Agreement, online at https://triconah-wpengine.netdna-ssl.com/files/Terms-of-Agreement-and-Qualificati... read more
My husband and I rent a home from Tricon American Homes in Dallas, TX. Our AC unit went out during an 100 degree day in Texas. I called in an emergency maintenance request to fix the unit. I spoke with 4 people within 18hour span and I we were told was the order is being sent out as an emergency dispatch and we should here from someone soon. NO ONE ever called or came by. With each call I would inform the person taking my maintenance request of the Temperature inside the home. My husband and I have 4 children. The temperatur... read more
Business response:
We would like to thank Ms. ****** for taking the time to share her feedback regarding the recent maintenance issues she has experienced in her home. Our team has since reached out to Ms. ****** offline to work together on the solution of completing the replacement of the HVAC system. Unfortunately, the entire system necessitated replacing versus simple repairs and therefore that caused a few delays. We have offered to credit Ms. ****** a concession to her ledger with our apologies as this situation certainly caused inconveni... read more
I would give this business a 0 star rating or even a negative star rating if that were possible. My roommates and myself rented at a location in Tampa, FL. To give an initial idea of their incompetence, they misspelled my name of the lease in TWO different ways even though I gave them the correct spelling and my name is literally in my email. From the time, we moved in getting them to address any issue was like pulling teeth. Closet doors were misaligned, one so much so that it constantly fell off. This happened multiple tim... read more
Business response:
• We would like to thank Ms. Rogers for bringing her concerns to our attention. Our investigation shows that all maintenance work orders that were placed during Ms. Rogers residency had been completed in a timely manner and apologize if we did not meet Ms. Rogers expectations. Regarding the time of move out unfortunately, we did not receive any documentation for the carpet cleaning but would be happy to make adjustments if Ms. Rogers can send forward the receipts to our team. We wish Ms. Rogers and her family the best in the... read more
If I could give zero stars I would! I've lived in my current neighborhood for 13 years and a house three doors down has been a rental for the past few years. Tricon doesn't screen their tenants fully and allows anyone and everyone to move in. We've had numerous issues with the last tenants that moved in. It has been so bad that the street has basically been living on eggshells since May! Recently in the past three days the tenants have abandoned the house and have destroyed the inside of it! Cat and dog feces everywhere!!! T... read more
Business response:
• We would like to thank Ms. ****** for bringing this matter to our attention. At Tricon American Homes all prospective residents go through the same screening criteria in full compliance with all applicable state and federal fair housing requirements. To ensure a fair, consistent and appropriately rigorous review in all cases, we retain a third party to review each applicant by consistently applying the same criteria. These reviews are comprehensive and include verifications of employment, recorded evictions, criminal convi... read more
During this pandemic many people’s finances have taken a hard hit and Tricon American homes offers no real relief for residents! My job like many others shut down for a significant amount of time and although some jobs are now getting back to normal that’s not the case for everyone including me! I was told in order to pay the remainder of my rent that I was unable to pay due to this pandemic I had to take that amount from my security deposit which had to be paid back immediately ! Then after that month this past month of aug... read more
Business response:
We would like to thank Ms. McGhee for bringing her concerns to our attention. Our regional team has communicated directly with Ms. McGhee on multiple occasions and have addressed her concerns regarding the 3-day notice she received. On July 17th 2020, Ms. McGhee entered a payment deferral plan with Tricon American Homes. During this agreement a resident is to abide by the agreement requirements but in this instance Ms. McGhee did not. As Ms. McGhee is aware, this was not a notice to evict, but request that Ms. McGhee adhere ... read more
I am currently in Atlanta area the staff is very unprofessional rude and take no responsibility for their mistakes. We moved in about a week ago and the entire process has been a battle, we are being charged for a smart home service that doesn’t work at all also we were told that we needed to get internet to help it work better which was not mentioned at all in lease or any email correspondence with the property manager Francine( she does not know her job). After many reports that this does not work and also having Taryn adm... read more
Business response:
We would like to thank Ms. ********** for bringing her concerns to our attention. We understand that that the device was not working and suggested that Ms. ********** connect the device to the internet to allow it function. After speaking with Ms. ********** offline, Ms. ********** informed our team that they would not be adding any internet services to their home. Therefore, our team made the decision to remove the smart home device from the property. We appreciate Ms. ********** taking the time to work offline to resolve t... read more
AVOID AT ALL COST!!!!! I have had a work order on for Sheetrock l falling off wall for over 3 weeks. Still not resolution. The vendor they selected “doesn’t work weekends” so my ticket was put on the back burner. I called today PISSED because I haven’t gotten a call, and representative “Shayron” was unbelievably rude. She didn’t like the fact that I was just as loud as her or louder. HORRIBLE HORRIBLE COMPANY. Save yourself the hassle and rent from someone else. But let me put my rent on the back burner. I’ll be slapped with... read more
Business response:
We would like to thank Ms. Young for taking the time to express her concerns regarding her maintenance request reported to Tricon American Homes. After further review of Ms. Young’s account, it was discovered that all work orders have been completed, though some requests may have taken longer than our own expectations to resolve. We understand that it is not always feasible to miss work for these items and do apologize for any inconvenience this may have caused Ms. Young and her family. We value Ms. Young’s residency and loo... read more
Frequently asked questions about Altis Grand Cypress
How is Altis Grand Cypress rated?
Altis Grand Cypress has a 2.4 star rating with 284 reviews.
When is Altis Grand Cypress open?
Altis Grand Cypress is open now. It will close at 6:00 p.m.
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