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Altis Grand Cypress
- Apartments
- Lutz, FL
About this business
Location details
1901 Cypress Preserve Dr, Lutz, FL, 33549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
They took over our previous leasing company and it's been crap ever since. Horrible customer service, they stopped spraying for scorpions (AZ), grounds are not up kept as well, shut down the rental office so no more in person assistance. They made an error on our rent (less than its suppose to be) lucky right? Wrong, if we find pay the WRONG amount, late fee. If we pay the correct amount there is a fee for overpaying. The suggestion was to go pay in person at a random grocery store with cash..... I could keep going but you g... read more
Business response:
We would like to thank Ms. Huddleston for taking the time to express her concerns. Ms. Huddleston submitted a late payment on 9/4/19. As stated in the signed lease agreement, late fees begin on the 4th day of the month. Due to the difficulties Ms. Huddleston faced, the regional team waived the late fees from the account as a one-time courtesy. A Tricon American Homes representative reached out to Ms. Huddleston to inform her Tricon American Homes still provides the same pest service as the previous owner provided. Additional... read more
I have rented from Tricon America Homes for around five years now. I've always had issues with their company especially with accounting. They never take accountability for their mistakes. This month of August I paid my rent online at around 12:03 a.m. on the 6th. There was no late fee when I paid. On the 16th of August I got an email I need to pay $69 late fee. I called and left a voicemail and no call was returned. I called again today August 23rd and spoke to Lydia. I simply asked get the $69 fee you could be waves since i... read more
Business response:
We would like to thank Ms. Charmaine for taking the time to express her concerns. Ms. Charmaine submitted a late rental payment on the morning of 8/6/19. Late fees were posted later the same afternoon and late fee notices were sent out on 8/16. Ms. Charmaine contacted our regional office to inquire about having the late fees removed and was informed that due to fees being removed previously in March, we were unable to remove the fees a second time as the company policy only allows one late fee removal per year. Additionally,... read more
My family was one of the first residents here at your new community, Palomino Ranch. Your customer service is very friendly and everything went smooth when we initially decided to move in. We've been here since the end of April and I've been disgusted with the way things have gone since. -The first thing we started to experience was mold in our microwave. This is a brand new house and we were experiencing a ton of mold in our microwave, their solution was to leave our microwave open... We decided to overlook the situation an... read more
Business response:
We would like to thank Ms. Oxley for taking the time to express her concerns regarding the conditions of her brand new home. Ms. Oxley moved into Palomino Ranch, a newly built community that Tricon American Homes owns. During her short time with Tricon American Homes, Ms. Oxley has unfortunately experienced issues with the HVAC unit, discoloration build-up in several areas of the home, and issues with moisture inside the microwave. After further review of these issues with our maintenance team, we have come to the resolution... read more
I have rented from Tricon for a few years now and just recently renewed my lease. I have had quite a few maintenance issues and they were resolved. Might have took a while, but they did it. The problem is their accounting department. The customer service sucks as well. I have emailed, called, left messages and not response. Lennette Moore was over my account before she left and I never had to monitor my account, because that is what the portfolio team gets paid for. Well I have had to call every month since the young lady le... read more
Business response:
We would like to thank Ms. Wyatt for bringing her concerns to our attention regarding charges on her account. Over the duration of the past few months, multiple members of our regional team have spoken with Ms. Wyatt to go over her ledger and have discussed the different charges that occur and what dates they are sent out on. Despite this, there was still confusion as to what dates late charges were processed. Due to the confusion, late fees were removed as a courtesy. Ms. Wyatt also had concerns regarding the month-to-month... read more
I would not trust this company. Their leasing agents, at least the one I dealt with, are not very responsive and lie to get business or gather information. I was told that a house was available and that there were no pending applications just to gather my personal information and then I was told after the weekend that the house was leased out. When I called the customer service line, they told me that there was a previously pending application the day before I submitted mine. The customer service line was also able to tell m... read more
Business response:
We appreciate Mr. Sullivan reaching out to us regarding the issue with his application for one of our homes. After investigating the circumstances surrounding the home in question with our regional team, it was discovered that Ms. Sullivan’s initial contact with our leasing agent was regarding the 730 Sun Court address, which at the time, did not have any pending applications. Unfortunately, the home that Mr. Sullivan actually submitted an application for at Bayshore did in fact already have an application submitted previous... read more
Crappy unprofessional company! They purchased the home I was renting then transferred all my utilities without my knowledge and I had to pay to have them set up again. These people are rude and hard to get in touch with. During the last paid full month of my lease they were attempting to put my family and I out in the streets because of mistakes by their property manager! Now they are trying to me a $50 notice fee and other nonsense! Please stay away from Tricon American Gangster Homes! This company believes they are above t... read more
Business response:
We would like to thank Ms. ******** for taking the time to express her concerns with Tricon American Homes. A concession was applied to Ms. ********’s account back in February 2019 due to the inconvenience of cost in transferring the utilities back into her name after a system error. During this time, a Non-Renewal letter was sent to Ms. ******** stating she would need to return possession of the home June 14th, 2019. Tricon American Homes has attempted to contact her several times to find out when she would turn over posses... read more
I have tried to settle a debt with Tricon. One of their employees told me I had no balance 2 weeks later another employee told me I do via email. I explained to her that I did not I had already spoke to someone else about it. We exchanged emails back and forth and nothing was settled. Fast Forward to calling the office on 7/1, 7/2 , 7/3, 7/5, 7/8, and the last call was on 7/9 when finally a young lady after I explained that I have been calling for a week was able to get ahold of Terrance(the gentleman that told me I had no b... read more
Business response:
We would like to thank Ms. Rubio for taking the time to express her concerns regarding the added charges to her ledger. Our team apologizes for the length of time it took to make the proper adjustments to Ms. Rubio’s account. As of today, Ms. Rubio’s account is up to date and reflects that there is no outstanding balance. We appreciate Ms. Rubio’s patience with us and we are confident this will not be an issue again in the future. We than Ms. Rubio for reaching out and allowing us an opportunity to work together offline. Tha... read more
I was interested in a home that was managed by this company and I called to inquired about the home. I spoke with 3 different people on different occasions. I was advised that the home wasn’t available until the next month. I was also advised to put in an application and pay the holding fee to hold the home. I was approved within 24hours. I received an email requesting to sign the lease and pay the deposit within 48hours. I was very upset because I didn’t want to pay a deposit or sign a lease and I had not seen the home. I c... read more
Business response:
We would like to thank Mr. ******* for taking the time to share his concerns. Tricon American Homes is currently fighting a battle with incredulous scammers who are trying to take advantage of unsuspecting renters. They often advertise on Craigslist to lure their victims. We are saddened to hear that Mr. ******* experienced such an awful experience with the rental process. After a thorough search in our database, we were unable to locate an applicant using this name. We would like to ask Mr. ******* to kindly share where he ... read more
If I could leave zero stars I would. My fiancé and I applied for a home a couple of days ago, the next day we were immediately approved pending ID verification, and income. Being a bartender I submitted my back statements for proof of income as I do not receive an hourly paycheck. Miriam Garcia called to inform me I would need 3 months deposits opposed to the 30 days paystub. I saw no issue with this and provided the 90 days statements. After this she then called me back to let me know we were denied because we have over the... read more
Business response:
We would like to thank Ms. ******* for taking the time to share her feedback regarding the animal policy. We are very sorry to hear Ms. *******'s disappointment with Tricon American Homes. We are committed to providing exceptional customer service and always strive to be as transparent as possible. During the application process Ms. ******* and the additional applicant checked a box stating they had read and agreed to our Terms of Agreement before submitting their completed application. Our Terms of Agreement details our Pet... read more
Frequently asked questions about Altis Grand Cypress
How is Altis Grand Cypress rated?
Altis Grand Cypress has a 2.4 star rating with 284 reviews.
When is Altis Grand Cypress open?
Altis Grand Cypress is closed now. It will open tomorrow at 9:00 a.m.
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