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Altis Grand Cypress
- Apartments
- Lutz, FL
About this business
Location details
1901 Cypress Preserve Dr, Lutz, FL, 33549, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
People often only like to leave reviews when they are upset. If someone is pleased a lot of the time they don't think to go rant about how amazing a company is. I am here to do that. I have rented my home with Tricon for not even a full year, but almost. Last month my fiance passed away. One of my worries was of course how in the world am I going to afford my rent payment by myself? I contacted Tricon and told them what was going on and asked if I could be let out of my lease. Tricon got back to me in no time and offered sin... read more
Business response:
Ms. Hollis, we thank you very much for your valuable feedback and this wonderful review. We are happy to hear that we were able to provide you with support and additional assistance during a very difficult time. Thank you for your residency.
Tricon bought the house we are renting from another company. The house has a smart lock. During the transition the entry code was wiped. I found out by being locked out of my property while out on a run. So coming home in shorts with no key an no phone, I could not get into my house. I called the emergency number from a neighbors house and got bounced around for over two hours. Very POOR attempt to help. Eventually, I got someone who said they would issue an emergency work order, but I could expect a charge. Needless to say ... read more
Business response:
We would like to thank Mr. ******* for taking the time to express his concerns regarding his recent customer service experience. We agree that the customer service Mr. ******* received was below par. We have confirmed that our regional team has reached out and offered a resolution on behalf of this inconvenience. We have now received control of Point Central system and are confident this issue should not arise again. Again, we would like to thank Mr. ******* for bringing his concerns to our attention and allowing us an oppor... read more
RIP off the consumer making false promises and collecting more and more money . Dont do business with this company no matter how desperate you are to rent a home.
Business response:
We would like to thank Mr. ********* for taking the time to express his concerns regarding the application and leasing process and Tricon American Homes. At Tricon American Homes, we value every customer, and in order to treat everyone equitably, we utilize a third-party credit rating agency. They objectively qualify all applicants to rent our homes. The applicant’s privacy and personal information are always confidential. We would never discuss contributing factors to our decision on an open forum such as this. However, the... read more
Nasty company, they do not care for customers at all, they tried to make us move into a home that was filthy, they said we needed to replace the carpet ourselves before we moved in
Business response:
We would like to thank Mr. ***** for bringing his concerns to our attention regarding his recent leasing experience with Tricon American Homes. Upon move in Mr. ***** declined to take possession of the home due to the condition of the carpet. A member of our regional team spoke with Mr. ***** and informed him that the homes are leased as is and the carpet would not be replaced prior to move in. Mr. ***** requested his application be withdrawn from the home as he was no longer interested. Due to Mr. *****’s disappointment wit... read more
I have been looking for a property management company that accepts the GA Housing Choice Voucher and based on a conversation with a customer service rep at Tricon American Homes last year, they did accept the voucher. Now after 16 months of waiting on something to become available in the area I want and at the price I want, I've found something only to be told you no longer accept Section 8. If this is the case you might want to update your basic information because when you Google Search "property management companies in Ge... read more
Business response:
We would like to thank Ms. ****** for expressing her concern. Tricon American Homes is no longer a Section 8 Program participant due to a change in HAP policy. We wish Ms. ****** and her family the best in the future and thank her again for her understanding.
I have been with Silver Bay before it was tricon 2012 the first time I did an application and was approved it is 2019 I consider tricon American homes as family I hate that they are no longer accepting Section 8 me and my family have to move due to the fact they are no longer participating in the section 8 program to those that do not have section 8 I wish nothing but the best because I know tricon American homes would treat you as family I just pray before February 28th of 2020 is the last day and I can be on the premises I... read more
Business response:
Ms. *****, thank you for your valued feedback and for providing this review of Tricon American Homes.
Horrible customer service. Even after calling for repairs they take a week to get back to you. Then after you finally schedule something they don’t turn up claiming they didn’t have you on the schedule but they called to ‘follow up’. If this place did not offer the Vistancia resident benefits nobody would bother to rent here for the pathetic way they treat their tenants plus the rent isn’t cheap. It doesn’t matter if they don’t keep up to their end of providing at least basic care and don’t have the least bit courtesy for th... read more
Business response:
We would like to thank Ms. ***** for taking the time to express her concerns regarding her recent maintenance experience. Our maintenance manager has made several attempts to reach Ms. ***** at the number we have on file. • November 4th, 2019 – A call was made, no answer and no call back • November 11th, 2019 – A follow up phone call was made, no answer and no call back We would like the opportunity to speak with Ms. ***** to further discuss her concerns but unfortunately have been unable to reach her. We ask that Ms. ***** ... read more
Terrible experience since we’ve moved in only 5 months ago!! Bugs coming out of the drains in the bathroom, paint peeling off walls, railings and trim, rotting porch, water leaks. Not to mention my entire garage door fell straight out of the ceiling almost on my brand new car and 5 year old child!! Not once have I received an apology, an “we will come fix the problems” nothing. These people don’t care, they say they will send someone out but the people never show. I’ve been waiting three weeks for someone to come test for mo... read more
Business response:
We would like to thank Ms. ****** for taking the time to express her concerns regarding her maintenance request reported to Tricon American Homes. After further review of Ms. ******’s account, it was discovered that all work orders were completed, though some requests may have taken longer than our own expectations to resolve. A technician was sent out to Ms. ******'s home to address the concern for bugs coming through her drain but unfortunately due to no one present at the home, the appointment was canceled and the work or... read more
2 doors down from my home the renter moved out and damage the road with the rental truck (I have pictures). My development is NOT on a public road, so no government repairs will be made. Tricon will not come repair - said, "They are not responsible for the renter doing damage to the development". Thanks for bringing your trash to my neighborhood - Charlotte, NC
Business response:
We would like to thank Ms. ***** for taking the time to express her concerns regarding the damage caused to her road. In the review of the damage that was caused by our former resident, we have confirmed with our regional team that a vendor will be sent out to make the needed repairs to the areas that were affected. We understand the frustration that this may have caused Ms. *****, as well as many other homeowners, and sincerely apologize. We want to thank Ms. ***** for bringing this matter to our attention and allowing us a... read more
Frequently asked questions about Altis Grand Cypress
How is Altis Grand Cypress rated?
Altis Grand Cypress has a 2.5 star rating with 293 reviews.
When is Altis Grand Cypress open?
Altis Grand Cypress is open now. It will close at 6:00 p.m.
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